Pasadena >Automotive Sales & Services > Trm Automotive & Diesel
2929 Randolph Rd, Pasadena, TX | Directions 7750329.667806 -95.144579
I took my Dodge Diesel Flatbed to TRM Automotive & Diesel expecting it to take twice as long and cost twice what they charged for the repair. I was amazed when Todd called and I heard my truck running in the background. This is a very honest business and no hidden prices. I will definitely go back if I need another repair.
Nine years and counting – I've used TRM for nine years. Todd has worked on four different vehicles during this time, ranging from small repairs to engine and transmission replacements. He's always performed honest and realistic estimates followed by quality work completed very close to or ahead of estimated times.
Most recently, a large, reputable shop (close 30 minutes closer to home) quoted me $1300 to repair a rear axle problem despite only DRIVING the vehicle rather than inspecting the rear end. TRM opened it and examined before providing a quote, and fixed it for half the price.
In my opinion, the absolute best light-duty diesel shop in the Houston area. It's great to have an HONEST mechanic that is GOOD and can repair just about anything.
Our experience was very bad...don't recommend – We called on Tuesday saying that my daughter was home for spring break and needed to have her car checked out for some various problems she was having. We made it very clear that she needed her car to go out-of-town on Friday.
After the receptionist talked to the owner we were promised that if we brought the car in that day (Tuesday) it would be seen that day and that we would be called and told what repairs were needed. Furthermore, we were promised that the car would be worked on the following day (Wednesday).
We never got a call and I called at near closing time on Wednesday. The owner told me that he had called and was put on hold "forever" and hung up.
I had my phone with me at all times and he never called my number which was put down as the first number to call. He did call the second number which was the number where my daughter was working during spring break and unbeknowns to him she was the one who answered the phone. She put him on hold so that she could go a quieter area to talk to him (no longer than one minute) and when she picked the phone again, he had hung-up.
He never called my number and I can only assume that he never would have inspite of the promises that we were made when we took the car in on Tuesday.
He was abrupt and rude on the phone telling me that the repairs would be a minimum of $1400 which included an a/c compressor.
We decided to pick the car up first thing on Thursday and he charged us $75.00 for checking the car out.
We took it to another mechanic who told us that we did not need an a/c compressor.
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