20814 Gulf Fwy Ste Q-80, Webster, TX | Directions 7759829.524778 -95.127729
Took my money an ran!! – My bro and I had put some money down on some guns they said a few months and they'll be in, and after a year never got my gun in and no refund and now they closed shop and took our money! and the phone #'s disconnected!
THEY ARE LIARS! – I ordered a gun from the crossed eye girled and she cant look or hear straight. She ordered me the wrong gun which I had to wait 2 weeks for only for it to be GREEN! Then them slimey jerks would not refund me my money when I clearly stated I didnt order the gun. DO NOT! Use them. I really hope & pray that their store is shut down. Its ridiculous!
I dont like this place at all – There is a reason the owner is referred to as, "Rip Off Red." He is obnoxious and lies continuously. Believe what the others have said. This guy will tell you what you want to hear just to make a sale. When the item is bought or ordered, he refuses to refund your money when things don't go as he promised.
We ordered a large quantity of a particular item from him, with the promise that it would arrive within 30 days. 5-6 months later, we received them.
I am a local officer and HATE dealing with this guy. Noone in my department cares for him either. The staff walks around with weapons (in holsters of course) on their hips. Thats trouble waiting to happen. I think its unprofessional as well.
I have walked around several times while noone offered to help me. Overall, this shop offers lots of available items. If they dont have it they will order it for you. But, expect to wait MUCH longer than they say for it to arrive. They are pretty pricey as well. If you need something quick, they are the place to go. But, if you can wait, I would go somewhere else where you will be more appreciated.
Personally, I wish several officers would get together and open a huge Police Supply store...with fair prices.
Great Service and Ammo In Stock – I've been shopping at PRODEFENSE since 2001 and always get great.service. Some of the new employees have to ask, but they try to please the customer. They had 50 round boxes of duty ammo when noone else did and the owner gave me 10% off my purchase. They have AR15's in stock and some semi-auto 308's too. I wouldn't believe everything you read. Some people stretch the truth.Go in and see for yourself.
These guys are thieves – A friend ordered a gun and was told it would take 4 months to arrive. After 10 months, and numerous demands for either the gun or a refund, they said they would not give a refund and the gun would not be arriving any time soon-would be at least 2 more months. Law suit has been filed. What a coincidence, as soon as they were served with the suit the gun arrived. Lawsuit still pending.
Avoid these thieves.
Idiots!!!!!!!!!!!!! – Where do I start......... I had some sights installed on my Glock and the "tech" started whailing away on my gun with a hammer....A HAMMER!!!! I said you know there is a tool for that... he actually said NO this is the only way to remove and install...WTF??? MORONs!!!! I also like the everyone in the store is a WANNA BE cop....
GO to C&G if your local to Houston. If your not STAYYYY AWAYYYYYYYYYYYY.
Don't let the 1 star fool you you can't leave a -1 star
Bad Business – Paid over 800 Dollars and still don't have my vest. Ordered nov 17 of2009 still now nothing
Under Staff, limited selection – Top gun brands new and used. Rifles, shotguns, knives and uniforms including tactical boots. Special orders and gunsmith available. Reasonable prices. Some helpful employees. Worth a visit.
I first went in with my wife looking for a gun for her. Stood around for 30 mins. in front of the gun display case while an old man walked all around without even acknowledging our presence. Finally I got the attention of the gunsmith; he turned out to be very pleasant to deal with. Even tough we did not find a pistol that was a "Fit" for my wife; I was shown a XD SC that I really liked. Unfortunately they did not have the caliber I wanted (.40) in stock. I went back a couple of days later ready to place an order for the out of stock XD40 SC, again, stood around waiting for help. This time there was a small crowd in the store. One girl trying to help everybody and the old man walking around like he lost something.
I left and went to The Arms Room in League City. I was acknowledge as soon as I walked in and serviced promptly even tough they had a small crowd. I paid a bit more for the pistol but they had it in stock.
I've yet to find a gun for my wife but that's more because she's not into guns. The guys @ The Arms Room recommended a Ladies Only hand gun class @ PSC Shootin in Friendswood. We'll see how things go after that class.
I still go to Prodefense, but I don't wait around like most of their customers. If they are busy I just go elsewhere.
Don't waste your time – I called this morning about a specific Glock part and was informed that they had one in stock. I asked for the part to be held for me and was told it would be waiting for me when I arrived. I drove from the north side of Houston (a 70 mile round trip) only to be told no one knew anything about the part that was supposedly being held for me nor did they have the part I wanted in stock. The guy behind the firearms counter seemed a little annoyed to have to help me. I drove back to my side of town and ordered the part from the internet. If you are looking for boots or 511 pants they seem to have a lot of stuff in stock, however, if you are a law enforcement professional and want something specific, don't waste your time with these guys.
An awesome business and awesome people – The people that own and work for Prodefense care about their customers. They will help and go out of their way to get anyone what they need. This is the epitome of what a business should be. Way to go Prodefense!
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