1309 Pennsylvania St, South Houston, TX | Directions 7758729.6568832397461 -95.2466430664063
Neighborhoods: South Houston
great plumbing company – called charlies out to fix busted pipe. spoke with the office they were very good on the phone. plumber showed up and completed the job quickly. plumber never tried to up sell me on anything while he was waiting on glue to dry came in and tighted all my toilets and fixed a drip on my faucet. went back out turned water on cleaned mess up and was out in half the time as the other two companies i contacted had quoted. thank you Charlies for your service
Quality Company – I have used Charlie's for many years on all my properties. They are exceptional at always locating the problem and repairing in a solid and timely manner. i will always recommend them.
Pathetic! – I used Charlies to fix a problem with a toilet. I live in a condo and he had to look at the situation from the unit below me. The sheetrock was already cut open, but he had to "cut more" to see, and a $55 trip charge turned into $255 - I was charged 2 1/2 hrs. Also, when I called the technician back I got his voicemail and had to call the next morning and got the excuse that the phone had fallen behind his seat and he couldn't reach the phone, and could not retrieve the message because he did not have the password to retrieve messages from his own phone! Then, when it came time to fix the problem, a different tech was sent and acted as if he had no clue as to what was going on. Was charged an extra hour just because he didn't have the PVC pipe on his truck. (I could have gone to Ace hardware up the street and gotten it for $5, but a 8" piece of PVC ended up costing me about $100 extra!!!! Then, after I wrote a check, they charged my debit card, and even thought they refunded it, it took and act of congress to get it reversed PLUS they inverted numbers and charge my card and extra $540. This was on Dec 23rd and at first was told not to worry, it would reverse itself in a few days. It was Christmas and I had to call 3 more times to get this taken care of. As for the overcharges for the PVC pipe and the"trip charge", I was told someone would get back to me - Still haven't heard a word!!!!!! Will NEVER use them again. Very unprofessional and NO follow through.
fast and honest, good rates – We have used Charlie's several times in the past few years. We used them for a leak in our bathroom ceiling, leaking kitchen faucet the day of a big family get together (holiday weekend), and overseeing a neighbor's water heater being replaced. Each time they sent someone different out, but each time they were all fast and the rates were reasonable. We had no clue as to how involved our bathroom ceiling leak would be involved. They guys came in diagnosed the problem immediately after cutting out a small portion of our ceiling. Had the leak fixed in under 45 minutes (including the time it took to cut the ceiling out) and were out of here - cost $135. They could have told us it was more involved for all we knew. Have always been great!
Horrible Company Do not use even if you life depends on it. This company will rip you off. Had a gas test done at one property for $650.00 with Advantage Plumbing. Shopped around and was quoted $400.00 for gas test by this company. They came out and waited 6 hrs for city inspector. When he arrived he said they have the wrong pressure testing valve. So the had to wait 2 hrs more for someone to bring the correct valve. I was there and the city inspector said they never called to get an time frame of when he would be there. So when all is said and done I get a $1400.00 bill for the same test I had done at another property for $650.00 with a different company. These guys are horrible.
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