829 Pat Booker Rd, Universal City, TX | Directions 7814829.548952 -98.293206
Great Service and Integrity – We started taking the family vehicles to Randolph Tire Center back in 1991. They have always been honest and reliable. Now, I have my own family and we continue to bring all our vehicles to this shop. Proof was in the pudding a few years back when another local break shop (Firestone) gave us a list of essential repairs and an estimate, and we brought it to Randolph for a second-opinion. Randolph wasn't provided the first prognosis, but came back with a very simple repair, not nearly as devastating as Firestone. I then told them what Firestone had told us and they brought us to the garage and showed us why Firestone was wrong.
Its also nice to do business with a family-owned group and not some chain-store operators.
Excellent, Honest Service and Quality Workmanship! – My family has been using Randolph Tire Center since we moved here several years ago. When we moved, we left a mechanic that we trusted well and weren't looking forward to finding a new one. However, we soon found that the quality of service at Randolph Tire Center is the best around. I've never left the store wondering if they missed something I asked them to check, or if I wasn't getting the best service at every visit.
Some costs are higher than what I'd like to pay, but I'd rather pay a little more for service from someone I can trust than pay a lot less elsewhere and then worry if my car will survive from point A to point B. While they can't match the cheap brakes store prices for a full set of brakes for $99, they are hands-down more reliable and honest about the work they do than anywhere else in town.
Recommendation – My family began shopping at Randolph Tires in 1975 and we have always recieved good service from Johnny and his dad. I now live near Tomball Texas near Houston and am considering going home to get a new set of Goodyears for my 4Runner from the store. Integrity means a lot. Honesty means a lot. Fairness means a lot. You get all of them from Randolph Tire Center
Manager's response to review – Manager of Randolph Tire Center responding to first review....
Just like the first review, I am first going to make a very large assumption and then respond to the review in a more general nature after that.
During the week of May 5-9, I had only one customer that does not fit the criteria of being a well-known, long-time customer and that did not receive something like a simple oil change, state inspection, or new tires. Ironically enough, this customer visited the day prior to the review being posted. Something interesting of note also, is the fact that it involves a sensor and a dollar figure that was mentioned in the first review.
This is my very-possibly-incorrect assumption: that the aforementioned customer is the person giving the initial review.
If this is the case, please note that the TOTAL BILL, not the part itself, equaled $200. This included an oil and filter change, 30 minutes of diagnosis (with no extra charge for connecting to the diagnostic computer), the $63 part, and the pre-determined labor to remove and replace the existing part. Also, if this is indeed the customer, only one part was ordered for this vehicle and that part being the one installed.
On an, what should be, unnecessary sidenote, I guess I have to explain a couple points of economics. The first, called mark-up, is the act of purchasing a product and selling it to another at a greater cost. These monies, in turn, are used by the business to pay such things as employees, insurance, utilities, equipment to better serve, office supplies, shop supplies. Simply put, mark-up of products sold is how a business keeps their doors open. Secondly, product quality differs. Surely even this reviewer would not go into a gourmet burger place like Red Robin, order a burger that on the menu is listed at $8, and then say something like, "But I just called McDonald's, asked how much a burger is, and was told $0.99!"
(Running out of allowed characters. Continued on next review.)
Manager's response to review (continued) – In reponse to the quick conclusions that the reviewer jumped to:
It is commonplace to see one of my technicians "standing around." Hot engines need to cool before work can be done/should be done. Cool engines need to warm to normal operating temperature to correctly diagnose. Parts need to be ordered and delivered. Diagnostic flowcharts need to be deciphered. Electrical diagrams need to be read. Published technical service bulletins about known issues with certain vehicles need to be read. And I'm pretty sure that the Fair Labor Standards Act says something about employees receiving breaks and lunches throughout the course of a day.
And lastly, we have never been in the situation of leaving three parts that did nothing for the vehicle in that vehicle. That's considered "throwing parts at a car" and it simply is not a good practice. In the very rare instance we do this, it is not done without prior explanation and approval from the customer. I say "very rare" because unneeded parts simply can be returned. If a part was "tried" and it did not work, it's ludicrous to think we would actually leave it in there and call the customer saying, "Well, that didn't work. Let's try this part." I would rather have my money back for the cost of the incorrect part than to leave it in there and collect only the smaller sum of the markup from that part.
I am left dumbfounded as to these empty and unfounded assertions. Why not simply return? If the same problem was occurring, parts and labor could have easily be warrantied.
Come see me at Randolph Tire Center. We are the most honest place you'll ever find and I guarantee you'll be the next of our many lifelong customers.
Dont waist your money for nothing – i will never go there again,they sold tryed to fix my car and didnt do a good job ,they charged me more than $200 dollar for a $40 dollar part, and didnt fix it,still have problem,i watched them work on my car from next door,they have a man in there that just stand there doing nothing all day while my car there inside with hood up,the other poor boys working hard,they called me telling it need this part,then a hour later they said it needed another part,3 calls needing diff parts,i took my car and it had the same problem,they never fixed it,this is not the place for anyone to take there car and get riped off,i took my car to dealer and they said they put all this parts for nothing,when it was only a sensor,after the dealer put this sensor it fixed my car,i will never trust Randolph Tire again,
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