6380 Randolph Blvd, San Antonio, TX | Directions 7823329.545309 -98.363723
this place is a dump with extremely terrible customer servic – my vehicle was towed last night out of an apartment complex that i did not live in and the resident who was a friend of mine told me i could stay the night cause i had been drinking the night before. the resident told me as long as i wasnt parked underneath a car port i was fine and i didnt, there were no signs at all explaining the parking rules of the complex. i walked out to see only tire drag marks in the parking spot where my car was from them dragging my car which there is a special boot you put on the tire to prevent them from ruining your vehicle which they obviously did not use. they left no sign of my car or how to get ahold of them so i had to call the police just to find out if my car had been stolen or towed. i called the towing company and a very rude lady yvonne i believe her name was anwered the phone and gave me nothing but attitude which i understand in this type of business you get grief but in my opinion i dont think i should have to pay $293.25 for being responsible and not drinking and driving.......and i believe its the responsibility of the complex to post signs. anyways i got there and i was trying to show pictures of the tire drag marks to the same rude lady yvonne that answered the phone to see if them dragging vehicles is a standard practice at this establishment and she again like a child gave me attitude like i stole her toy from her all i was trying to do was get a little respect and concern from the staff here and got nothing, however the new girl that was there stephanie was very sweet and definately helped calm me down and was extremely respectful and judging by the people that have worked there for a while this place needs a whole new staff. oh and while i was waiting for my debit card to be process i overheard their staff's conversation on how one of the guys that works there "took a sh*t" and the same rude lady was talking about how it smelt like feet and how the guy was stinking up the whole place.........this is not the type of conversation you have if you are professional especially around the customers.
Impossible mercy towards these people , I mean "sharks". – How can people like this be in business? To me it seems like a "relationship in bed with the city. These people drive around looking for vehicles that are not being guarded like hawks. How can you live with yourself knowing that you are taking $300 to move a car 2 miles away. My vehicle was overheating so I went to the exxon on hwy 90 and military to add water but couldnt because it was too hot. Went back home came back 4 hrs later and car was gone. Asked the cashier of the place and she says bexar towing drives to look for cars frequently. Called them and lady said "yup we have it, it is going to cost $294 and is at 6550 Hwy 90 west ." That is only a couple miles down the block, I hope these scum are caught in all there theft because that is exactly what they are doing stealing! This is another you scratch my back and I scratch your back business with the city...
ZERO STARS FOR Local parasites still in business! – Just because you can do something, doesn't mean you have to do it. There's such a thing as a conscience, and this company (and employess) ain't got 'em. That's the definition of an animal. I wanna call them sharks, but I don't want to offend sharks. They're parasites prowling for business, not doing a public service of any sort. Where can I get my "Boycott Bexar Towing and the Companies That Do Business With Them" t-shirt.
vultures on the prowl....MAFIA?? – My car was towed July 4th 2011.... this was a gated apt. complex of a friend. I left my car in the parking lot after following him in and we left in another friends car who also followed us in. There we NO signs anywhere on the entrance gate that stated that my car would be towed. The next morning i went to get my car and it was gone!! Thought it was stolen. Found out Bexar towing stole my car! I had to pay $290.00 to get it out and missed a day of work to find it at Bexar...the woman at the windo was EXTREMELY rude and told me i HAD TO PAY CASH OR DEBIT CARD. What a rude bitch she was..laughing..hahaha! After that i file for a hearing at PCT 3 judge Keith Baker...He had 5 Bexar towing appeals that day and left all 5 to be the last cases he heard for that day...he said , "I will take these cases home and make a decision by the morning and you need to call the clerk for my decisions".. Well, of course he ruled in favor of Bexar Towing. So, I paid another $212.00 plus $10 court cost to appeal. It is now Sept 13th and I'm still waiting for my day in court. Since this has happened i have gone back several times overnight to the apt. complex where my car was originally towed.
For 3 consecutive times i have seen Bexar Towing come in, usually 3 trucks, at about 4 0r 5 am to tow cars..What's so strange is that they come in and tow with their lights completely OFF!! I have taken many pic's of them doing this and will be using camcorder next time to show this in court. All I can say is that they are like a bunch of mafia hit men who prey on people and they need to be taken down. The judges need to stop ruling in their faveor especially when there are NO signs that they will tow your car!
Wish I didn't have to give even One Star – A towing company must follow the laws. Tactics by this company and the company that they merged with (Roadside Recovery Specialist) are illegal. They stand in front of the news and tout how they follow the laws, or state that they didn't know that they were violating the laws, but at least one of the owners/partners went to law school.
They play dumb to take advantage of the fact that people don't know the laws. During a recent news story, they supposedly violated a lot of them. Think how many they are violating that you don't know about?
Texas Department of Licensing and Regulation is in charge of enforcing all of the towing laws. Check out their website and see what laws towing companies should be following and hold them accountable!
You got some nerve – Valhala you have got some nerve giving your supposed former company a5 star rating considering you went to TDLR yourself about the illegal activities of the people you sold out too. As for you not having a dog in this fight, why were you on channel 4 defending them at the bus station? You seem to have selective vision and memory. You see what you want and remember what you want. As far as your supposed former company is concerned I understand TDLR is having a field day with that video. What happened to the evidence you took to the state? I imagine you used it to get a better price when you sold out. I wont even bother giving you a rating, how pathetic!
MALICIOUS, IMMORAL, WICKED, UNETHICAL COMPANY – My car was illegally towed, I called SAPD, my insurance company, and filed a claim, because this company towed my car, I have pictures of the parking space where my car was parked & have been parked off & on for over a year, (along with other tenants in the same complex) & I have pictures to show. I was beyond upset, I was literally sick because I am one who never parks illegally, I am a law abiding citizen, and I get highly upset when someONE takes something that belongs to me. The property manager told them to release my car, and I didn’t have to pay one red cent, but this company refuses to accept responsibility for their actions and that my friend is not cool. I am taking further action, & I demand justice. Bexar Towing you STOLE my car & that is not right. Your driver thought that they were going to meet a Christmas quota, because you STOLE my car a week before Christmas, on a Monday, and 45 minutes after the leasing office was closed. You know who I am, why don’t you call me back, I left messages for you to call me back, that leaves me to believe that you are a malicious, immoral, wicked, unethical company, who thinks they can hide behind a contract but the law is the law and no contract can excuse that. I am not just a person who let off some steam and will eventually calm down, I am person who believe in JUSTICE.
watch out for these dudes! – I think they work for the big tenants without any supervision. I couldn't even get to talk to the manager of one of the apt complexes they patrol for after we were towed. I'm sorry sir, we're not allowed to give their number out. It says reporting person...that's just the person who signed the carte blanc agreement. The owners sign blank agreements giving Bexar towing carte blanc to tow whoever the hell they please.My son's car had the front custom grill stolen off of it and was reported towed from another location he wasn't even at. We couldn't find out what happened to the car because the apartments where he was parked didn't have any record of it being towed. It was not stolen, there was no sign of forced entry and nothing was taken from the inside of the car. I had the other set of keys. I finally reported the car stolen. Six days later I get a letter from Bexar that they had my car and it would cost over $400 to get it back. We paid the fee and called SAPD to file a recovery report. They went and did the report but never entered it into the computer. When my son passed through the Border Patrol check point on I35 he was held at gunpoint, arrested and jailed with a bunch of bums for the rest of the night. He's lucky nothing happened to him in jail! !
Crooks – My husband is temporarily handicapped and was unloading our groceries to the second floor- imagine having crutches and grabbing a bag while crutching to the top floor. Where was I? Work. He parked in front of our complex and began the tedious trip of unloading several grocery bags from our car. By the third or fourth bag- our car had been towed. The kicker- this a gated community- we have actually a grocery receipt to show the time of purchase and the towing time- there is a 30 minute or so difference! It is just incredible!!
"How easy" – My name is John DeLoach and I am the founder of Bexar Towing. This is the first response to any subject that I have ever posted on the Internet. I chose to do so at this time because I just sold my company. Anything I would have writen before now would have been viewed as selfserving. I don't have a dog in this fight any longer. I am amaized, "how easy" it is for those of you that chose to write really bad things about my company. It's made easy because you can never be held accountable for your deeds because you are never required to sign your real names to anything. Shame on you! If your car was towed then you must have signed your signature when you were given your rights to challenge the legallity of the tow. None of you refered to the Judge's finding, so I have to assume you never even bothered. I would futher assume that you must think the Judge is on the take as well. You might find it interesting that the towing company has "no control" of the fees you were charged. Every penny is controlled by your local and state law makers. My 54 year old sister has Cerebral Palsy and has never walked a step in her life. So I won't appologize to those of you that bought a Handicap Plaque from one of your "buds" down at the car wash and failed to properly display it. I have provided a service to this community for the past 17 years that even the police can't do, all the time maintaing an A+ rating with the BBB. During that same period my company logged more than 4 million miles inside the city limits of SA and has never been involved in a major accident. I'm very proud of the way my employees conducted themselves while dealing with some of the worst that society has to offer. So I have no compuction in giving my company a 5 star rating. And I will leave you with a couple of thoughts. "The tow company didn't park your car, you did". And Mr. Beans6252, maybe the $226.26 you paid kept you from a DWI or worst yet, killing yourself or a family of four after you stumbled out of the Bar on Broadway. You can thank me later!
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