695 N Gate Rd, Walnut Creek, CA | Directions 94598-462037.910461 -121.996016
Mon-Fri 8:30am-5pm ; Sat Closed ; Sun 5pm-7pm
Neighborhoods: Northgate 1
My pets love to stay at Wunderbar pet hotel! Great care and Great customer service! I highly recommend this Pet hotel!
There is absolutely no better place to board your pet in the Bay Area than Wunderbars Pet Hotel. My 12 year old Bouvier has visited there many, many times in the past 10 years. As she is a slow moving senior these days with a plethora of health issues, I'm extra sensitive to where she stays and how she is treated. Mindy, Melissa and the rest of the Wunderbars crew treat her as if she was their own. She's loved and well taken care of when she is there. Wunderbars is a family owned business who treats both pets and their owners with compassion and attention .
Neglect, it's what they do best – Last week we picked up our two dogs. We had paid for them both to be brushed three times during their stay. Obviously, this had never happened. I was horrified to find one of them with her entire back end matted and knotted. Her hair was stuck together with something. Wood chips were stuck in that. We complained and were told that she had very recently developed a hot spot and that was the result of our other dog licking it. What?? First, she has never had hot spots. Secondly, this didn't just recently happen. We had received an email a couple days earlier saying all was fine with them. I guess, no sign of a hot spot then. When I took her home it took me most of the day to soften what was layers of dried blood and puss that stuck her fur together so thoroughly I could not even immediately cut into it. I had to shave and trim a bare spot onto my long haired dog seven inches square. She was covered in a rash, scabs and two large stinking pus filled sores. The larger one is about 3 inches by two. It had a great deal of greenish pus oozing from it. This was not a recent problem. My only guess is that feeling stressed about being left at the kennel my dog took to chewing on herself. And was simply left to do as much damage as she could in her stay. My other dog, simply trying to help or drawn to the blood she was oozing, made it that much worse.
Why were they so neglected? Why could no one try to stop her? Deter her? Keep them both from harming her further? Why was there no attempt at brushing that out and tending to an open wound? Why was she left to fester and become infected? Taking care of other people's pets is the damn job! That's the business. That would include tending to any illness or injury or preventing a pet from creating an injury.
I'm not even concerned with the fact that they should have returned extra food and that they were so lazy they didn't bother to rinse out our food containers. It is their lack of concern that they have taken on the responsibility of taking care of another living being, someone that is loved by a family and they chose to act with such disregard for that creature and those that love her. At the time we could only ascertain that she was not brushed as promised. We were told that they would send a check for the amount of money we paid for the brushing if we felt it did not actually happen. We have not received a check.
GREAT PLACE BOOK EARLY.......... – My pets just stayed for the first time at Wunderbar and they had a great time. I am sooo glad my vet at Encinia told me about them. I was so impressed with the place and the compassion they have I noticed a frame on the countier with a pic of a westie that had been through so much and they let her stay free of charge what a wonderful gift to the westie rescue. But I was told by staff there that Mindy is always helping pets and when she can she helps the rescue groups in the area. That tells me they are real pet lovers.
I won't take my pet anywhere else!!! – I have been using them for the last 4 years. My German Shep. loves to stay there at Wunderbar's. When we come to pick him up he doesn't want to leave. The rooms are very large for him to run around and play in. He comes home in GREAT shape and very clean. I would highly recommend them to anybody. The staff takes great care of the pet and goes the extra mile for there care and comfort. The pets are never left alone. Staff members live on property!!! The office and kennels are VERY clean and well taken care of ; been to other kennels and Wunderbar's doesn't smell the others that I have been too.
GREAT pet hotel......book early!!!! – I left my Boston terrier and my yellow lab there over the Christmas and New Year Holiday. They had such a GREAT time they didn't want to leave. I was told by friends to book early for the holidays. But I had know idea that I needed to book by August. So I was on a waiting list and I was so HAPPY when I got the call that they could take my dogs. I was going to cancel my trip after I looked at other places in my area. They just didn't look like Wunderbar's. They keep it so clean and you can tell they really love the animals. I was even told that they will house rescues for local groups and find them homes at no charge to the groups. That tells me they are real animal lovers. I will always book early so that my dogs can stay with Mindy and her staff.
My "kids" love their doggie vacation camp!!! – Mindy and her crew ADORE the animals they take care of. My dogs -- who are joined with me at the hip -- have been reluctant on the first visit ("No, Mom, don't leave me!!!). On the second visit, by the time we were within a mile of Wunderbar's, the dogs were going nuts in the car! I guess they recognized the area. Once in the door, they didn't even stop to say "Bye, Mom!!!". They are obviously VERY comfortable there! I wouldn't take my dogs anywhere else! If Mindy doesn't have room, I cancel my trip!!! Your animals will LOVE it!!!
My pet gives them 4 paws up – I toured many kennels in our area and theirs was sooo cute and very clean. The accomaditions were very large. My two labs just love it they get so excited when I drive up they run in and can't wait to check in. I was so glad they were with Mindy durning this last hot spell I didn't have to worry they were in the a/c and they even go the extra mile and have back up generators so they would never be without power I never make my trip reservations until I call the pet hotel to make sure they can take the kids I wouldn't want them to be anywhere else if they are full I stay home or plan a trip when they have room for the boys...
User review by ssnyder111 – I have been using then for over 5 years and my pet has a great time. The staff is very profesional and my pet is very happy to check in. They keep the place really clean and run a very customer service facility. I am so glad that my vet tols me about them he bings his own pet there too....
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