Bakeries >Cookies By Design
1836 Nacogdoches Rd, San Antonio, TX | Directions 7820929.505577 -98.458668
Neighborhoods: Oak Park / Northwood
Cookies are MIA – I will never order from this company again. I placed an order at 10:30 am to be delivered the same day to my daughter at her college in San Antonio.
At 4:10 p.m, still no delivery. I called the company so that if something was going wrong, it could be fixed in time. They could not tell me anything except that they'd be closed and out of the office. They said the driver was "probably in traffic." They couldn't check on the order in any way. They were no help whatsoever.
After 5 p.m., still no delivery. I called again. From the start, they refused to take my daughter's dorm number and only deliver to one location half the campus away from her dorm. That was fine during the day but now it was about to get dark.
But they still insisted that this delivery was considered "a residence" so a late delivery was okay, even though they were delivering it to an office which was by now closed.
They refused to contact the delivery driver. They say they have no way of knowing whether it was ever delivered or not. Amazing that they can't contact the driver by cell phone about a delivery item.
I will never again purchase from this company. What was to be a happy surprise has become infuriating. My daughter is still waiting for the delivery.
They do absolutely nothing to check on the status of your order.
Love the image cookies! – I sponsored a golf tournament at a local base. I ordered image cookies with the Air Force emblem on them! They turned out great -- an absolute hit! My point of contact was so pleased at how the table looked. I decorated the gift table with cookies on a stick with the emblem on each one. The price was reasonable and the recipients loved them. Most people thought they looked too expensive to be take-away gifts. I keep using Cookies by Design because they always come through for me. And people love getting the bouquets. Never, ever order from their corporate office -- which is in Wyoming or some place.....there's local San Antonio store that has been here for years and can always do next day service (the owner has personally taken care of same day deliveries when I have been in a real bind). I have been a loyal customer for over 15 years -- never been disappointed.
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