1450 N Flores St, San Antonio, TX | Directions 7821229.441032 -98.503166
Neighborhoods: Five Points
Good Service – I called this company to schedule an appointment for AC repair service last Friday, November. 18. The person on the phone told me that he couldn't get a technician over before Monday, November 21. When I asked as to what time I might expect the technician to show up, he told me that the technician had two service calls at hotels in the morning before me, so his best estimate would be sometime in the afternoon & said the technician would call me when he was on his way. The technician called me at 1205, arrived @ 1215. He put a temporary know on my unit & said he'd swing back by tomorrow to bring the correct size know for the unit. He was very polite. Didn't want me to pay him anything until he came back tomorrow with the knob. I don't know what these other people are complaining about. I think some people just like to make things up to ruin a business's reputation. That's sad, because it hurts the business and steers potential customers away & possibly toward a company that isn't any good. I will definitely use this company again.
Changes for the better – Alamo Service Co. has made changes to the business effective August 2011 they have changed ownership and management, and you can tell the difference.
Alamo Service has never given specific time frames it has always been a request no guarantee because the techncian never knows what they are going to run into when they get to the customers house, it can be a five minute job that turns into an hour or two or longer, to me it sounds like this person has nothing better to do other than sit around and call companys start crap and then sit down and make rude comments about people they don't even know, also as far as the " hold button " comment i am sure they have heard of a hold button and in my experience alot of people over exagerate on the experience they had with any company. Companys do not stay in business for more than 70 years for that kind of service apparently they are doing something right, also whom ever reads the report look at the dates on the reviews old and remember they have made changes in my expierence they are worth another chance to prove themselves.
DO NOT USE THIS COMPANY!!!!! – I should have read these reviews before making an appointment with this company. It seems they have a reputation of NOT showing up. My appt was scheduled between 8am -12pm. I called them a little before 12pm, since they had not shown up yet. I spoke with their "receptionist" who first of all, answered the phone by putting me on hold and yelling out to someone else while I'm still on the phone. Hasn't she ever heard of the hold "button"? Then she begins speaking again but I have no idea if she's speaking to me or not. I then asked if she was speaking to me. She rudely replied yes. I asked her if she would please confirm what time a technician would be showing up for my 8-12 appointment. She asked a few questions and then rudely states that she doesn't know what happened to the paperwork and that they didn't have me down. With no consideration what-so-ever, she asked if she could reschedule me. I explained that we had to make special arrangements at the house to have someone there for the appointment and that they've been waiting since 8am. She simply did not care! We went back and forth until I realized I had wasted enough time on these people. I explained that I did not want to continue doing business with this company and advised that we would be looking a different company for repairs. I hung up and found and called Mr. Appliance of SA #493-4447. I explained the dire need of services. The gal I spoke with was so helpful and very empathetic and needless to say we scheduled an appt right then and there.
PLEASE, do yourself a favor, especially after reading the other reviews, DO NOT waste your time on calling Alamo Service!!!!!!!!
refuse to use them – I can see they have not changed, I complained to Dacor.
Worst of the very worst – Had an appointment for Wed.am - at 4:45 was told the tech was "sitting in traffic on the way to my house"...asked about it being almost quitting time and was told it didn't matter - they would be there in the next two hours. They never showed nor called.
Showed up on Thursday but didn't know how to take the appliance apart and had to "go back and study the manual" so said they would be back "first thing in the morning". They showed up early afternoon. The tech said that the wood "was splitting" so he could not use the existing holes to reinstall the trim kit around the microwave. (Doesn't make sense - the existing holes would have kept wood FROM splitting). The trim kit for the microwave was installed crooked, leaning out and with a screw protruding at an angle that was not in contact with any wood whatsoever (Yes, we took pictures). The door to the microwave scraped the trim kit every time you opened it. The microwave no longer lined up with the oven below which is the whole intent of a trim kit!! They were told they would have to come back and fix it.
Scheduled the re-do on Monday because trim kit was crooked and now coming loose completely and - said they would be here first thing Tuesday morning. Called them at about 1 pm and was told they didn't know I had an appointment and no one was available because the whole company was in a class so I would just have to wait. Said they would come with a senior tech on Wednesday. Appliance manufacturer called them to discuss and they denied splitting the wood on the cabinet which is amusing since THEY told me they split it - not the other way around.
Bottom line - they stand you up, lose your appointments, lie to you and can't do the job at hand. Had to send a SR. TECH just to install a trim kit around a microwave. Since this was warranty work I had no option to go anywhere else!!
WORST COMPANY IN HISTORY!!! – Please don't ever use this company. I really have never dealt with such an incompetent business. Just a painful experience. I had them (attempt to) fix my refrigerator and oven on separate occasions. Each appliance broke again weeks later. Also, they are completely incapable of correctly scheduling an appointment, holding an appointment, or correctly communicating in any way with their customers. They missed scheduled 3 appointments and didn't show up for two others. And of course, I always had to track them down. They are just terrible.
worst customer service – I'm writing this while on hold. Have not been able to get a straight answer on my a/c for a month. Definitely not the place it use to be.
Terrible Customer Service and Organization – They have absolutely horrible customer service. They were more interested in getting out of the office for Fiesta events than taking my appointment. And, on the day of the appointment, I called that morning to confirm. Everything was fine. Later that afternoon after my wife left work, they had no record of coming to our home. Do not use them since they are unreliable. They have no remorse for making people miss work.
Does not show up for appointments – I have used Alamo Service since 1996 and in the past 3 years their service has been awful. I have been trying to get my dacor range fixed since January and here we are March 6th and it is still not fixed. The reson for this is the techs no show,they tell dispatch they are on their way and then never show up at the home. This has happpened at least 5 times since January.
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