Pizza >Rome's Pizza
300 W Bitters Rd Ste 185, San Antonio, TX | Directions 7821629.568095 -98.487746
Neighborhoods: Northeast San Antonio
Bad customer service, never even got delivery – I called Rome's pizza at 5pm on a Sunday and was put on hold until disconnected. I called back and was put back on hold briefly. My bad, I should have known there to call another restaurant.
I ordered two pizzas, was told 45 minutes max for delivery. 1 hour, 10 minutes later, I called back and talked to the same customer service person to learn the status and was told "all the deliveries have left, it will be there in a minute". Unfortunately, the man would not actually check to see if my order was in the group that had been sent, though I requested several times that he verify this.
My husband tried to call back a second time at the 1 hour, 20 minute mark, but the phone was not answered at all. No pizza for him before he left for his night shift, and at the 1 hour, 45 minute mark the kids and I had eggs.
Excellent food, week after week – We go there at least once a week for lunch, and it's really something we look forward to all week. Their slices are always piled with toppings, and the Greek salad is superb - cold, crisp, with lots of feta and olives. Their stromboli is also always a treat when it's available. Danny (the counter guy, the manager, or whatever his position is) is always very welcoming, if not a little manic, but that adds to the spirit of the place. The lunch specials are very good too; only 5.99 for two slices and a drink, or a slice, salad and drink. They've just redone their decor, and it now has a very nice feel.
Not New York, or Chicago, but San Antonio, Baby!!! – I love this pizza! The one on Bitter's Rd has the best tasting pizza of the three, and with the "Dirty Italian" running the shop, expect no less! If I go out for pizza, it is always Rome's! The decor is uninspiring, but I'm not eating the light fixtures! The "Dirty Italian," a nickname my friends and I have given the manager, is a whoot, and takes great delight in rubbing elbows with the customers, and "hitting on" the ladies. I personally recommend the "Rome's Deluxe!" I also had them "cater" my wedding rehearsal dinner, and people could not stop talking about how good the pizza was! A grand slam!!!
AWFUL!!! – The pizza crust was hard, dry and empty in flavor. The BLAND tomato sauce only covered the center of the pizza. The pepperoni, sausage and vegetables are lightly sprinkled on the pizza. You are lucky if you get ONE pepperoni slice on your slice of pizza. I have tried them a few times in the past and they have just gotten worse.
Amazing food – I've only had delivery from Rome's, but the food was FANTASTIC. Some of the best pizza I've ever had in my life (and I also lived in NY)!
Not open on time – My girlfriend and I have tried to go to the Bitters location several times. We have arrived there after 11 and the store was not open on at least three different occassions. The store not opening on time has also occured when I went to take my parents. The store serves good pizza, but since I only have an hour lunch break from work I cannot wait for fifteen to twenty minutes for the store to open. The service is mediocre and the employees are not friendly. The only perk is the food, which I can certainly live without. If you are planning to go to Rome's I would definately suggest the DeZavala location instead. The service at that location is much better, friendlier, and faster.
Consistently late opening – This is not really a review as I arrived at the Bitters Rd. location AFTER the store was to have opened. I waited out on the patio for almost ten minutes and walked to the door at least three times. I feel sure that I was noticed by the employees inside. At 11:15 my family and I then decided to go to a nearby restaurant where we ate their pizza (for the first time). Our dining experience at the competitor was so delightful I do not think we will attempt to dine at the Bitters location ever again (although we will return to the DeZavala location).
Hidden fees – the food is great, but watch out for the hidden fees. I was just charged $1 because my order did not include a pizza, just their other products. they will also charge you a credit card surcharge if you use a credit card.
This is delivery charges. As a long time customer, I am fed up with their hidden fees. they just lost a long time customer
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