11300 Nacogdoches Rd, San Antonio, TX | Directions 7821729.541845 -98.418503
We had a wonderful experience adopting our new cat, "Slink". I hope the negative comments don't dissuade anyone from visiting ADL.
Staff hates people, hates animals too – This place absolutely sucks. Not the animals, the people. My fiance and I went to adopt a kitten, and had so many choices to choose from. We spent nearly an hour in the three houses that they had dedicated to kittens alone. In fact, they had SO many kittens, they were running a "buy one get one free sale" on them as if they were shoes or something. We decided to get two and headed to the adoption center to fill out the paperwork. That is where the trouble started. The.. girl that helped us was extremely condescending, so much so that I believe she likes animals more than people, which is great to a point. And what a lovely soul to be so caring and blah blah blah. Regardless, after walking us through everything, she found out that we were holding onto a puppy for someone who was out of town for a week. She then proceeded to drill us on the care of the animal, the history of shots and all of that, which we didn't really know since we were only sitting for him, not keeping him. Either way, we didn't think it mattered as the puppy stays outside, and the kitten will be a solely indoor animal. Eventually, it became clear that we weren't going to be able to adopt the kittens until we could prove that the puppy had be "adequately taken care of" shot wise. A month and a half later, we were still looking for a kitten, so we decided to go back. They were still running the buy one get one special (again, these are animals, not shoes) and once again we were up against the condescending animal snob in the office. "Luckily" for us, she rembebered who we were and the first words out o her mouth was "did you do as i asked and get the shots or that poor puppy in your care?" WE said, no, the puppy wasn't ours so it wasn't our job. Also, we haven't had him in our care for over a month, once again, we were just sitting for the puppy, not claiming ownership. She then went to talk to her manager for about five minutes, and came back and told us that we couldn't adopt a kitten as we clearly weren't suitable candidates, and "the thing is....you can't get rid of one pet because you want to adopt a different one, that isn't how we do things here. How do we know you won't get rid of these poor kittens down the line in order to adopt something else?" We just left, and we are definitely not going back. No wonder they have so many animals stuck there i you have to go through that witch in order to adopt anything. We ended up just getting a kitten for free on Craigslist.
Loving Animal Environment with Great People – I had a wonderful experience adopting my pet from the ADL. I began as a foster for an animal that endured medical neglect which resulted in blindness and infection. When my pet "Max" (2month old Yorkie-Poo) was surrendered to the shelter, the medical staff did everything in their power to try to save the eye (this is why he needed to be fostered).
I of course grew to love him and not want to ever part so I decided to adopt him! My process was long, yes but I understand these animals have been through a lot, they must be released to someone who is truly going to commit, perticularly to an animal with an existing medical condition.
After the adoption process I encountered some medical problems with his problemed eye. I returned to the ADL Animal Hospital and they removed the eye to prevent future infections (it was not big deal since he couldn't see from it anyway). I was so happy to get him back and watch him recover from the surgery!
I unfortunately have a two pet limit at my current apartment but once I move into a bigger home, my spouse and I intednt to adopt from the ADL and rescue another special animal who deserves a good home!
Without the ADL the only alternative for stray, neglected and abused dogs and cats is the city pound where they face being destroyed due to over population. I am grateful they are here and stand by their true 100% no kill mission. They will go above and beyond to make any sick or injured animal adoptable!
Dissapointing Experience – Disappointing Experience, We called about a dog we found online in the morning and explained we had to drive three hours. When we got there she and her brother had been adopted out 1 hour prior to us getting there. Then we found a second dog they had on "hold" for someone else (they didn't offer this to us when we called). They have a one day hold policy so we asked if they weren't back by the end of the day if we could wait and adopt then. They told us no because they were waiting for approval from the other person's apartment complex and couldn't get it until the next day (which violated their one-day hold policy). I would not subject my children to this kind of disorganization and disappointment again and suggest you don't either.
MAINTENANCE/ SUPERVISOR STEPHEN SPEAKER – IT IS SO AMAZING HOW YOU CALL TO TALK TO SOMEONE ABOUT THERE EMPLOYEE MESSING W BOYS ON THE PROPERTY...AND HAVING CASES PENDING AGAINST HIM FOR ASSAULT( STRAGULATION & CHOKING 2 CASES PENDING AGAIINST...THIS WAS BOTH DONE ON PROPERTY @ ANIMAL DEFENSE LEAGUE. WHY IS IT THAT THIS MAN IS STILL AN EMPLOYEE W THIS COMPANY...CAUSE JANICE DARLING IS PROTECTING THIS MAN....WE NEED TO HELP THE BOYS WHO ARE GETTING ATTACKED WHILE THEY ARE AT COMMUNITY SERVICE...HELP THEM OUT FAST....HELP ME TO HELP THESE BOYS OUT OK....
Finding the Perfect Forever Home – I found a dog dumped in my neighborhood and these wonderful people found her a forever home in just 6 days. I will be forever grateful! And knowing that they screen potential owners carefully makes me confident that this sweet dog will have a home where she will be loved, cared for and will thrive. THANK YOU ADL! You are the BEST.
A Great Shelter – I think it is a shame that this animal shelter has a very poor rating. The dogs and cats there are wonderful and loving ... and whatever dog you end up with will be your best friend for life. I would be heartbroken if I thought that the reviews of this place would prevent anyone from going there.
It is actually a really great place. The people there love and care about those dogs ... and know them all by name and personality. When I adopted my dog there, another couple was adopting one of the older dogs that had been there for a long time....the staff at the front desk literally burst into tears because they were so happy that this dog had found a family.
This is a non-profit shelter that runs on donations. Of course there is going to be poop on the ground! Puppies poop all day long! The staff there runs around like crazy taking care of those dogs. It isn't a fancy dog boutique that polishes its marble floors and tries to pretend that dogs are pretty, clean, and fluffy 24 hours a day!
I can't believe that someone on this review page said that the dogs were locked up like criminals! are you kidding me? it's a no-kill shelter .... the dogs that are there got a new lease on life when the ADL took them in. Look on their webpage....read the dog profiles! The staff there is 100% committed to making sure each and every one finds a good home.
I highly encourage anyone thinking of adopting a dog to go to the animal defense league and see for yourself.
Poor animals – The same thing happened to me......the ADL informed us that the dog was no longer available. However, I saw the dog the next day! Maybe it was their way of stating that I was not worthy????
It is very upsetting to see all of these beautiful animals locked up as criminals when there are so many loving families that want them.........yet their way of doing business is shady.
I witnessed animals living in their own feces and without water. I notified the front desk but it took them a long time to care of these matters. The facility was not busy at all.
Did I fail to mention that one of us was bitten (and caused bleeding) by one of the shelter dogs and that nobody seemed to care.
Good luck Godiva! – Then this morning at 9:50 while we were at Wal-mart purchasing a collar and leash I received a phone call from the ADL, the woman on the phone said that she was really sorry but that Godiva was going to be taken into a Lab Rescue Center and that I shouldn't have been given a slip for her to begin with.
I was heartbroken and speechless, I told her I would call her back and then we decided not to waste any time and leave the shopping cart full of things in the middle of the isle and went to the ADL and asked about Godiva. The man that was in the office said she was on hold for me, I then told him about the call I had received, he said he had no clue what was going on and that he would find out, he asked another lady that was there and she said Godiva had been taken to the rescue center the night before, he apologized for what was going on and asked me to go take a look at the other dogs. My bf and I went outside and I actually bumped into another staff member whom I had spoken to the day before, I told her what they had told me and she told me that Godiva hadn't gone anywhere and that she was right there in her kennel. We went over to where she was and she walked up and rubbed up against the fence so we could pet her and even put her paw up! Finally we were approached by a kennel manager, he said that other arrangements had already been made for Godiva and that he was very sorry for what happened so he offered us so called VIP service, because he did not want us to leave with a bad taste of ADL! This was a very sad day for my bf and I, yet the saddest part of it all is that Godiva is sleeping in that cold kennel tonight when she could have been receiving royal treatment from a new loving family. If you start an adoption process for a dog, they put a hold on the pet until it is complete, I am confused if a diff family was going to adopt her then why wasn't there a hold on her before I got there on Friday?
Animal Shelter Problems – Have you ever visited, worked for or volunteered for a local animal shelter?
If you have any knowledge about any shelter in San Antonio that has problems, please email kabb fox news
What type of problems? Could be anything - overcrowding, animal fights, lack of food or care, incompetant or abusive staff, cleanliness problems, unnecessary deaths, animals that got sick after adoption, etc..
In additon to the email (a reporter who cares), tell everyone you know - the local newspaper, local TV stations. Its very important to let the board of directors know. You can sometimes find these people on the shelter's website. You might also be able to find them through the Texas Secretary of State or through Charity Watch sites like Guidestar.
Additionally, put pressure on the Shelter's major contributors. You can sometimes find these companies on the shelter's websites or their newsletters.
Please do what you can to help the animals
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