5235 Walzem RdSte A, San Antonio, TX | Directions 7821829.511218 -98.387118
Neighborhoods: Northeast San Antonio, Windcrest
Just Terrible! – A couple of years ago my wife and I bought glasses here, and after 3 tries they never could get them right! We ended up taking them and our prescription to another store to get them done right.
Stupidly, we gave them another chance this week and AGAIN they screwed it up! My wife took a new prescription for bifocals there and they AGAIN screwed them up!
Maybe the other branches are better but I won't be finding out. NEVER AGAIN!
NEVER GOT GLASSES I COULD WEAR – I went here in April last year for their 2 pair of bifocals special. I paid over $140.00 for them. Cheap plastic ugly frames, and this is how much they charge??? Anyway, they called after 3 weeks ( so where is the one hour express?) said my glasses were in. I went to pick them up, a 35 miles drive one way, and there was only one pair ready. They were unwearable. After several hours, I told them to call me when they were both ready. The idiot did not know what 1 of 2 or 2 of 2 meant on the ticket. "What do you mean there are 2 pairs? There aren't 2 pairs!" Yes, there were. So I made about `11 trips in all, never could get glasses I could wear. I spent days sick with migraines from trying to use them. Swapped the bifocals out, asked for plain lenses. They never got that right either, then wanted to charge me $40/pair to correct their mistakes, as it was past one year.
DO NOT EVER GO TO THIS PLACE!!!" THEY NEVER PERFORM RIGHT, CHAOS IN THE LAB AND ON THE SALES FLOOR, AND THEY JUST DON'T KNOW WHAT THEY ARE DOING!!!! I have never gotten a refund, although I have called corporate and asked several times. They stonewall you, give crappy service, and lie all the time.
Excellent Customer Service – Today I visited the store at Walzem Road in San Antonio.
A very very nice gentleman took care of me. I was visiting San Antonio and had forgotten my reading glasses, so I thought a quick trip to a store which advertised one hour spectacles was in order.
This store was very busy. I think the gentleman’s name was Milton as it was on my receipt; he was calm, helpful and extremely pleasant. He recognized me on my return, although the shop was packed he seemed in control and in charge of everything. He smiled again and although surrounded by staff requesting answers he immediately gave me my glasses.
He did a good job as was very patient.It is seldom in this day and age when courteousness is encountered. I do hope his name is Milton, so that he will get the recognition he deserves.
I would return to this store for his service
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