5730 NW Loop 410, San Antonio, TX | Directions 7823829.481170 -98.603118
Neighborhoods: Northside, Thunderbird Hills
Stay away from the service department. Here were my recent experiences...I was over-charged $138 for tires (was told that I was not over-charged until I used their own website to show them the pricing; then they refunded my money). I had a rebate form and they said they would complete it for me and send it in. That was 6 months ago and no rebate, of course. Then my wife took the car in to have the serpentine belt replaced. When my wife picked it up, she noticed a charge for an alignment. When she questioned it, she was told that when the serpentine belt is replaced, the car needs an alignment. That is an outrageous LIE! One has nothing to do with the other. If you get your car serviced here, you'd better hold on tight to your wallet.
their motto is anything but what they claim when they employ a "employment recruiter" like David Monicatti a panzi scheme mastermind who has warrants in some states.if you dont belive it google his name.his favourite sum is 600$ for a bogus training to be certified toyota sales man.got lenny and them in the mix.
They can't tell the truth at Cavender Toyota – My Wife and I went by Cavender Toyota, Saturday, july, 23, 2011, it was a scorching 104. We wanted to look at their Prius. The Sales person was nice enough, I don't remember his name, but to be fair and accurate, I will go by and get it and update this review. In order to make this deal work, he had to get the keys to our Car, which was parked in front of the Buildinso that someone could check it out to see what its worth. About thirty minutes later, he made us an offer that we can't live with, he gave us the keys to our Car back to us. We walked outside and no car, not even anyother cars were parked in the front of the building. The Salesman had other Customers waiting for him, he went off, without tellinig us where our car was, since we expected them to drive it back to where they found it. It took us a while, but we finally got his attention and after he looked around for a few minutes, he told us that our car was parked in the back, next to another building, across the street. My Wife is 7 months Pregnant and we had to walk in that heat, to get our Car. I drove back across the street and complained to a sales person, this guy tells me that it was parked back there, because they don't have any parking spaces, by this time, our care is parked, once again, the only car parked in front of Cavender Toyota. It is so easy for them to lie, he said that, without even looking outside, its easier to lie. These People are professional liars, liars. Go to CAR MAX, they have Honest Sales People at Car Max, not professional Liars!!!! These people are Professional Liars!!!! Its like they lie so much, that they don't know how to honestly evaluate a situation and just say, "we don't have parking". I said, look, my car is the only one out there, there were at least 8 empty parking spaces for customers. These people are the most insensitive, pathologic lairs, if they can't be honest about those empty parking spaces, they won't be honest with your money. 104 Degrees!!!! That was disrespectful!! Customer Service is less than one Star, they deserve a -20*. Why can't People just buy a car they same way you buy a carton of milk, without some vulture trying to trick you out of your last dime?
No confidence in Cavender – Buyer beware. Always ask if the vehicle has been in an accident and then get it in writing. Cavender sold us a wrecked vehicle and the car was labeled as "Certified". The explaination we received after talking to their owners (Cavender family member ), was that they "did not know". Did not know? They said they pulled a Carfax and did a 140 point inspection. The only conclusion I can come to is that they did not do the inspection or they did not do it correctly. We also found out that the almost $3000 of damage was "fixed" at the Cavender body shop. I guess they did not think to call their own company, look up the VIN number, or do anything any other dealership would do. Perhaps It must have been Too much trouble when the vehicle could just be sold as "Certified".
Do not trust your hard earned money in a Cavender dealership. If you want to roll the dice, beware of the outcome.
Horrible Customer Service /Sales Department – I took my Truck in to the service dept on a Sat was suppose to take 2 hours I was there for about 4. While there I was approached by a salesman named Ed. Ed offered me a vehicle for $13500 after trade in I told ed that I had to show my wife the vehicle first I drove home and returned to the dealership an hour later sat down the the table again to discuss the price and out of nowhere the price is now $18749. Ed tells me to give them our best offer between what they first offered 13500 and their second offer 18749. I submitted a second offer of $15000 out the door and Ed said sorry no way to make it happen. IMO don't offer someone a price then say I got it ok'd by my manager just to backout at the last possible moment. Horrible way to do business I would not recommend this dealership to anyone I care about.
We recently purchased a used 2007 Toyota Tacoma from Cavender Toyota, which supposedly passed their "100+ point" inspection. A week after we purchased the truck, the globs of tire shine they used on the tires started to wear off, and underneath was an abundance of dry rot on the sidewall of every tire. Had we seen this before, we probably wouldn't have purchased the truck, they did a good job of hiding it. When I made them aware of this problem, they told us that they would get back with us, but never did. Don't trust their so called "Certified" vehicles.
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