28890 Ih 10 W, Boerne, TX | Directions 7800629.726172 -98.673863
8am to 5pm
Neighborhoods: Woods of Shavano, Windwood Estates
Poor pool construction. Canyon Creek Pools installed our pool in 2004. Water from our raised spa leaks through the flagstone wall into our pool. I paid Canyon Creek Pools almost $800.00 for one days work to fix the problem in June 2012. One month later it started to leak again. I began calling and requesting they fix the problem again. They came out twice to look at the problem and said they did not know how to fix it.
Nine months later, I am still stuck with a leaking spa. The owner was a no show on March 19, 2013. And now, they do not even answer my phone calls.
Poor customer service – We had Canyon Pool install our pool 18 years ago and where satisfied with their performance. Through the years we had some tile fall off in one corner of the pool and I would call them for repair and they would fix it. In the later years they would charge for it, which was fine by me. About 3 years ago this stopped and although I called several times and got the response "they would have the boys out to fix", no one ever came. The last time I called I explained I understood that this was a pain for them and could they suggest a tile person I could work with independently.
After no return calls for 6 months, I went to another company and had my pool resurfaced and new tile. In retrospect, I assumed they were just too busy for such a small job, but I would at least expect a phone call to explain. .
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