548 21st St, Virginia Beach, VA | Directions 2345136.848079 -75.982018
Neighborhoods: Northeast Virginia Beach
WILLFIXiT Plumbing Heating & Cooling was everything I was looking for in a plumber! Polite, efficient and QUICK! I called them for an estimate on a new water heater. They came the next day and were on time and efficient. Their price was reasonable and the estimator was nice.Very professional and fair prices.
4 October 2010 Will DID Fix it! – This morning I called Will Fix It for help with a bathroom sink. During the last week that sink has given me a test of patience. My experience began when I received a call-back from their office stating that the technician was going to be late. That, in itself, is very professional. I was prepared for a 3 hour wait. About an hour later Will Fix It called again to tell me that the technician was on his way! Upon arrival, "Billy" the technician introduced himself to my wife and I, but ALSO introduced himself to our two dogs! We liked that courtesy. He got right to work and within an hour had fixed our sink and checked our hotwater heater. Billy's courtesy, professional behavior, and knowledge of his trade has represented Will Fix It in a most outstanding experience!
Horrible Customer Service – I called them because my AC broke. They told me I needed a dual capacitor and they charged me $250 plus the visit to replace it. Then I found out that the capacitor itself only costs about $20, and that other local companies only charge about $100 to replace it! Then 2 months later I had to call them again because my AC was not working again. The new technician said that the problem was a leak and that he didn’t know why the first guy didn't see when he fixed the capacitor. Anyways, they wanted me to pay $230 more to fix a problem that had been there since the beginning. I asked for a discount because of the inconvenience and they said NO. The lady I spoke with was very rude and blamed the whole thing on me. Bottom line, they provide a horrible service and they are very expensive compared to other local companies. Be aware.
I call them "Will Fix It - NOT" – Initially these guys did a great job on a plumbing issue I had.......... so I purchased their heating/AC/plumbing preventative maintenance contract. BAD idea!!!! They found a leak on a temperature and pressure valve on my hot water heater, but since I have a home warranty, we had to schedule with a different technician. Now, they did offer to fix it for about $160 with the first guy - but I figured why spend extra? So, when the second guy came out 2 days later - he said there was no leak but there was a $60 charge for the service call! UNBELIEVABLE! I'm just happy I'm only forced to pay the $60 --- looks like I "SAVED" myself about $100 for a repair that didn't need to be made. I've called the company and written a letter --- but I'm still out $60 (plus my time). I wish I had read reviews of this place before I signed up for their maintenance service. Needless to say, they can come inspect -- but I'll get another company to do any work!!! And when my paid for contract is finished - I'll find a place that stands behind their work. Hope you learn from my mistake and save yourself some money and hassle!!!!
AC & Cutomer service – We have insurance on our house plan we had AC problems they sent out Will fix it.They have been out three times we have gone 5 days without AC they are suppose to come out today between 8 to 12 we place a call yesterday wanting to speak to a superviser they were in a meeting all day they called back at 4 olock to say they were busy in a meeting sadly thie response was that they dont care about thier customers.Inside the house it has been 105 degrees.Iwill place a call to the news about how they have taken care of thier customers let the deffenders look into thier poor service
They Got The Job Done! – This was my first experience with Will Fix It and they did an excellent job. The plumber showed up right on time and was very courteous and friendly. My problem was diagnosed right away and he fixed it quickly. He even cleaned up very thoroughly after himself, (not that he made a mess). I wouldn't hesitate to call them again.
Excellent Plumbing Service – Will Fix It was a very good experience for us. Great customer service for appt set-up. Tech was on time, courteous, neat, efficient, and the cost was very reasonable. We'll use them every time for plumbing needs!
Great Service! – We have been using Will Fix It since 2003 when we needed to replace the heating/cooling system in our new home. They responded to an urgent call quickly and provided quality service. Each year, we have called upon them to maintain our unit as well as other needs. Recently, I needed a plumber to come and install a water softener; ended up purchasing a new hot water heater as well The service by the technician that did the work was above and beyond expectations. I will continue calling on Will Fix It for all my household needs.
Plumbing Services and Serviced A/C – This is the first time, in a VERY LONG time, that a company made me feel like a customer they cared about. The three technicians that took care of two separate services in my home were courteous, professional and very informative. They were careful to clean everything when they finished and they made sure I understood the warranties. The services were provided when it was convenient for me and that was very much appreciated.
I solicited four locally advertising contractors and Will Fix It provided the services I needed immediately and had the best warranties.
I know who I am going to call for any future services..Will Fix It.
Customer service – We had an issue with one of our bathrooms and contacted willfixit. Their response time was excellent -they showed up when they said they would. Their representatice ( Carlos Coppins ) was helpful,professional,pleasant and genuinely took pride in what he did. He provided follow up information should we have continuing problems. He made the experience bearable.
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