606 N Robertson Blvd, West Hollywood, CA | Directions 9006934.081120 -118.385499
Lunch Mon-Fri 12pm-3pm / Dinner sun- Thurs 5pm-10:30pm; Fri-Sat 5-11pm
Neighborhoods: West Hollywood, Central LA
Visiting from out of town wanted to see what all the rage was about. There were just two of us. First off the place is beautifull! One could walk around just looking at the decor for the entire time (but I controlled myself) very romantic,sexy place. We were shown to a tiny table and before we sat I asked if we could have one of the more cosy tables as I pointed to where I hoped for. I was informed that that was for a party of four or more and was told "So if its just the two of you I cant have you seated there".... just like that. Really? I felt like I was a kid asking for a toy at the store and mom said NO. Ok I get it if the place was full or very busy but it wasnt. The wait staff must all be models/actors there more to be seen rather than give good service to people wanting a nice evening out. Maybe it was just me or the fact I asked for another table but from there it wasnt the service I expected from a place such as SUR. I guess with the increasing high profile via BRAVO network reality shows they dont really care.
The food was ok, good portions but not the best I've ever had. Drinks, felt I got a short pour on the two glasses of wine I had. Friend had mix drink said it was fine.
Oh and ps. no body was seated at the table I asked for the entire time we were there. Thanks alot.
Been there, would not go back even if I lived in that town.
I went to Sur to celebrate a friends birthday. The staff was very accommodating, and attentive. I wouldn't say the food was as good as their sister restaurant Villa Blanca, but I would go back again.
HORRIBLE EXPERIENCE! – Disaster is being polite.
Went with some industry friends on a Tuesday night intending to get some drinks at their bar/lounge. The guy working the door, Brian, had a major attitude problem as if he was working the door at the hottest place in LA. Fyi, it's NOT! And there was absolutely nobody waiting outside either so it must be the best kept secret in town. Perhaps he was just unhappy that we didn't recognize him from his extra work on (INSERT INDEPENDENT FILM HERE). He tried to insist that we could only go in if we bought a table, while a few scantily clad (not even remotely attractive women) literally walked right in during our conversation.
We've gone to way better places and never had an experience like this prior. We ultimately decided to go elsewhere rather then waste another minute of our time haggling with this loser. If this is any indicative of their other employees, they have a lot to learn in terms of customer service. Unfortunately you never get a second chance to make a first impression. NEXT!
Shocking !!!!!! – Wow - what a disaster!
This place is worse than school food.
Went here with my b/f and another couple - from the moment we saw the scantily clad waitstaff wearing nothing more than a screened teeshirt with Lisa sitting on her throne (Lisa of Beverly Hills Housewives - the one everyone hates) we should have run but alas, we were in for a rough night. Were sat at a table that was beneath some giant urns that kept crowding us. The waitstaff kept bumping our table which was making our drinks dangerously tipsy. The appetizers were mediocre (goat cheese balls, dumplings, crab cakes) but the entrees - YIKES!!! My B/F's steak (if you can dignify it by calling it meat) was like eating an old shoe. The brussel sprouts were doorstops. My pasta was nearly raw. The other couple had salmon and I could smell the scent of the fish from across the table - god bless them for even trying to eat it. There was no use to send things back because after looking around at other tables, everyone else was in the same boat. My 6 year old niece can cook better than this! The desserts were the best part - a 4 on a scale of 10 - blackberry cobbler, crepes and key lime pie. They were very average - Lisa should have just bought some desserts from the Cheesecake Factory. We couldn't wait to leave - even the chairs were horribly uncomfortable (Lisa should learn to shop at Target). Sur is a sad, sad representation of restaurants in LA. Eat here only if you really don't feel like eating at all.
Sur- The worst ever! – Took my husband for dinner on Saturday. Lisa and hubby as we sat next to us. Table is actually bistro size, so very tight.Never asked if we wanted a cocktail etc. When the waitress finally came over she took our food as well as drink order, no lie, within 4 mins our food was on our table, drink came 10 mins later. never cam back to see how everything was, my chicken basically a hockey puck with sauce poured over it, my husbands drink was wrong he finally took it to the bar to have it replaced. Complained to waitress, she didin't care and stated so, spoke to manager , apologized. I only paid for the drinks as that was all I was going to pay for. Vents in ceiling are filthy as well as restroom mirrors 2 inch of dust, needs a good cleaning and revamping. Terrible
Wonderful evening – We thoroughly enjoyed ourselves at this LA fantasy decoration romantic uptempo restaurant last night. We are well traveled and laid back South Bay people, so it was fun to enjoy the energy of this good looking restaurant. We cannot understand the negative reviews about Sur and its glamorous staff - as we received great, personable and attentive service throughout the entire evening. Maybe it's the attitude and expectations of the unhappy reviewers who create a negative experience for themselves?
We were early for our reservation, and so handed our bottle of champagne to our host who took it away to keep it chilled for us. We had a drink in the cozy little bar, listening to happy people with international accents. We could have been back in Italy, or somewhere along the Cote d'Azur. Soon we were escorted to our table in the middle dining room. Tables are packed in, but it works, as the decibel level is so high that one can easily have a private conversation without feeling that the couple next to you is listening to every word. One of the highlights of our evening was our wait person, Kristen - one of the nicest, warmest and most personable restaurant people we have ever had. She was very pretty and animated and down to earth all at the same time. She made us feel very welcome and at home. The other 2 ladies that assisted her were also very personable and friendly. Overall our food was good, with the Chilean Sea Bass absolutely outstanding. The blackberry cobbler was the other great food highlight.
We had a really nice time and will definitely go back!
Romantic, Exotic and Magical – I have to say I am so excited to find such a beautiful restaurant that treats guests with such gratitude and utmost respect. I took my mom here and we were both treated like princesses, with incredible service and beautiful presentation of fine dishes of exotic aromas, textures and flavors. Muy delicioso! Thank you, SUR. Will be visiting again soon! Ciao.
STAY AWAY!!! – I usually don't write reviews online, but after my experience at SUR last night, I was compelled to do so. I had planned a very special dinner for a dear friend's Bach-ette. 10 ladies ready to celebrate and have a great time. I had been in contact with Nathalie who is in charge of private parties since I decided it would be best to have a pre-set menu. We agreed on the terms and our menus were set. Upon arriving our table was ready and very beautifully done. That's when things took a turn for the worse. According to our agreements, we were supposed to have 4 appetizers for the table to share, 1 Entree per person and 1 dessert. The food was fine. Nothing to rave about, and nothing horrible to comment on. The portions are very generous, that's a plus I guess. We ordered lots of drinks, wine, etc and were having a lovely time. THEN..... comes the bill. They charged us for the apps which was not what we agreed to. I went back and forth with a very rude manager who proceeded to tell me that I was making a mistake and that the apps were additional. Nathalie was not at the restaurant herself, so I asked the manager to call her. Once I got on the phone with her, she completely tried to make it seem like it was MY fault and that I had made a a mistake. We went back and forth for about 10 minutes and which point she said that I had misunderstood and that there was nothing she could do!!!!!! WHAT THE ##$%$#@!??? We were totally screwed and they have no idea how to run a good restaurant. The concept of having customers leave happy and satisfied means absolutely nothing to them I want to make it clear that this was not about the money. It was principle. We agreed on terms and then last minute she changed everything around. I am NEVER going back to this horrible place and I would urge anyone who is considering visiting SUR to take your business elsewhere. Not worth it at all.
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