7870 Culebra Rd Ste 14, San Antonio, TX | Directions 7825129.462794 -98.643525
We have being going to Helga’s for 4 years. Not sure what happened with the one star reviews. As stated in one of those reviews, Helga’s is always busy. That is because they do an outstanding job for outstanding prices. If the customers who left one star reviews were unhappy with the services that they received, they should have said something at the time. Helga’s would have made it right or probably not charged them at all.
Mike, Helga, and their crew are top notch. They truly care for all of the dogs that they groom. Our 9 year old Lab had patches of hair falling out with itchy skin when we moved here to San Antonio 4 years ago due to new found San Antonio allergies. The vet was charging us for visits and steroids. They also told us that we could try medicated baths. We took him to Helga’s, and they knew just what to do. We’ve taken him there every week since for his medicated bath, which is very reasonably priced for all of the work that they do. His coat looks better than ever, no vet steroids needed. He also loves to go to Helga’s. We say, “You want to go to the groomer?” and he gets very excited and runs to the door to leave.
We recently adopted a foster dog that we had taken in from Animal Care Services in San Antonio. He had large, deep gashes on his legs and was matted, dirty, and very scared. Helga’s groomed him for free and even helped to clean out his wounds. Helga’s will groom a shelter or city dog or cat for free within 6 weeks of adoption. These are people that truly care about animals. Our new dog came out looking wonderful. Both dogs now happily go for regular baths nearly every week.
Helga herself took my husband on a tour of the facility, showing him everything and explaining how they completely sanitize everything, even the temporary holding crates, every night before they close. She said they do that to make sure that animals don’t catch anything from each other, such as conditions like mange. She said that she would feel awful if something like that happened. Like I said, these people really care about your animals this way. Ask about the sanitary procedures at other groomers. You will find them to be very variable.
Helga’s is one of the best independent businesses we’ve ever found. Please give them a try. You will be happy. If you are not happy, tell them. They will make it right.
Overcharged!!!! I arrived with my dog at 8:15am and my pet was not ready until 4:30pm. I was never called to let me know he was ready or a call that they were going to charge me more because my little 9 pound poodle had to much hair and they had to work harder. Nonsense, they just wanted to price gauge. Helga and her son were both rude and unprofessional. And in all honesty the grooming on my dog was amateur.
I would like to share a great experience I had at Helga's Pet Grooming Plus.
I just went to get my little angel Ruby’s nails cut and the gentleman helping me there was fantastic. My poor pup had previously received her nail trimming from Petco due to Helga’s being closed and it was an overall bad experience. The woman was rough and spoke harshly at my baby. I have decided since then against returning to Petco.
Anyways, I explained this to the gentleman working at Helga’s to warn him she might be somewhat skittish thanks to Petco. The gentleman and the young lady who took care of Ruby were calm, soothing and were absolute angels to Ruby. I will never again go anywhere else. These two people went above and beyond and I could not ask for anything more in a groomer.
Helga's is THE best place in San Antonio. They took great care of my 3 month old puppy and made me feel so comfortable with leaving him there for his first haircut. They did EXACTLY what I asked them to do and my pup looked cuter than ever. Everyone there is so kind and good with animals. I am moving to Houston in a few days and one of the things I am going to miss most about SA is Helga's! I never want to take my puppy anywhere else! :(
I TOTALY love this place! took my new pet Ace to them a few weeks ago and they did an amaizing job! Ace was clean, happy and looked awesome! Today I took him in again to get his nails trimed and his face touched up and it was FREE! TOTALY COOL!
As Ace was getting touched up I talked with some other pet owners dropping off and was impressed with some of the great things they had to say about Helga and her sons. I was also pleased that some of the pet owners are customers from over 20 years... What a great reputation! I will definitly be bringing Ace back!
I would definitely recommend this place and I am pretty particular about my Poodle. I really like that you can make an appointment anytime of the day or drop off with out an appointment by 3 instead of just early in the morning. Place is clean and the pets seem to be well cared for A+++
We took our newly adopted pet into Helga's and was surprised to see that their staff was willing to stay past business hours to care for our newly adopted pet.. When I logged on to write this review i was surprised that there was another review with such negative comments. Yet we had nothing but great service and re pore with the staff. After a long talk with Helga we found that two of her sons work on site and another now manages the business. I would definitely recommend Helga's
I absolutely recommend Helga's without reservation. She does a great job on both my dogs, one of which is a 70 Lab. My dogs are never afraid to go there, which always speaks volumes to me. It's never a problem getting them in, and they are always well bathed. She's a big believer in TLC . I know that they also do boarding, which I've never needed, but I wouldn't hesitate to use her. She, and their staff are magnificent!
I am very sorry you were unhappy with your visit.
We all work very long hours here at Helga's to try and accommodate as many customers as possible as we have pre scheduled appointments 4 to 6 weeks in advance. When you picked up you did not express any of your concerns that we could have addressed them at that time. We would have been more than willing to offer you an additional bath at NO CHARGE. Many pets that have been in poor condition have skin that has absorbed the stench in the fur from being neglected for a long period of time and the oils and smell are in the skin and may need to be bathed regularly to work out the smell.
If you change your mind and wish for us to help we would be glad to still offer another bath and touch up at no charge. also on our drop of tickets is a space that asks for a required time out... if ever a time out is required we can accommodate most requests.
Read our reviews on insiderpages.
We cater to our regular customers that maintain regular appointments and are one of the very few grooming locations that take walk ins late in the afternoon or without advance appointments. Just give us the time and we will be sure to fit you in.
We are the ONLY grooming establishment that offers FREE complete grooming (bath, nails, ears matted cut down or Full groom) on any ACS, Humane Society, Animal Defence League or City adopted pet.
If you're not satisfied we will re-groom, re-bath or re-do any of our services till our customers are satisfied.
DO NOT USE! We adopted a toy poodle from ACS and received a free grooming from Helga's. I dropped her off at 8:00am on Wednesday morning and she wasn't done until 5:00pm. They did say they would be fitting her in between their scheduled appointments, but really? That would have been understandable, however her nails were not cut, she smelled just as she did before I took her in so I take it no bath was given, her face did not appear to be washed because her tear stains were still very obvious, and her haircut was horrible. I am extremely disappointed. It is wonderful that they are giving a free grooming to adopted pets, but this IS NOT WORTH IT. Save the time and worry - do not use. (ACS is incredible though and this rating is all about Helga's, not ACS - please adopt from them!)
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