18720 Stone Oak Pkwy Ste 123, San Antonio, TX | Directions 7825829.609426 -98.492762
Neighborhoods: Northeast San Antonio, Stone Oak
Will never go anywhere else!!! – I cannot express enough how happy I was to find Erica to highlight and cut my hair.
I regularly get complements on my hair color and she also does an amazing job with how she cuts it. I've never been good at styling my own hair, but with the cuts she gives me I just throw hot-rollers in (the ones she recommended for my hair) and just shake it out and give it a little hair spray - it's amazing!!!
Excellent Customer Service – I went to this salon because of the Aveda products, but I continue to return because of the staff. Shannon is a wonderful and talented stylist. She does great color and cut and is always willing to create something new.
Being a non-gratuity salon is also very nice since that allows one person to wash, one to color and for Shannon to cut without my having to worry about who to tip what amount. What a stress-relief!
Very Poor Management – This is very SAD! I was a previous client at K Charles for about 6 years. I think when you've been going to a salon that long people tend to get relaxed about the extras: offerings of a glass of water, attention to detail of your cuts. I've actually walked in and was asked "same thing?" regarding my hair; I never felt inspired to try a new style/look or even received a response from my own initiation about adding some color. I became bored with myself and my stylist who I had originally loved.
I will say that the facials are superb!!
On a side note I also had the worst experience with the management at Stone Oak (Chris Vincent) who called me on the attack because I had to reschedule an appointment due to no babysitter!!! She even went as far as to say that I was the "type of person who doesn't care about people's time" and that "pushing away business was delicate but since I wasn't bringing her business it wasn't a big deal." remember I had been a customer there for 6years and was even beginning to take my teenage daughter there as well. I couldn't believe the insults I received for rescheduling maybe 4 appts over the course of 6 years! I am a mother of 4 and am married to a business man who has a busy life style.
I loved having time to myself to receive a little pampering and it was never my intention to waste anyone's time. In fact on separate occasions I had received calls that the stylist and even the person doing my facial needed to reschedule because they were sick and I understood that kind of thing happens to us all. So I was definitely surprised at the manager who was calling to cancel my business with KCharles due to a rescheduled appointment!
Good news -- Emali Lane Spa on Sonterra (formerly Jeannette's Spa) saw me without an appointment and gave me a new style and warm smile!
Maybe the whole incident was a blessing in disguise!
Very Nice Place – I love this salon. I am very picky when it comes to my hair and everytime I leave this place I feel like a star. Great customer service as well. I cant wait to go back next month for my next hair appointment. Keep up the great work K charles!
Accommodating Service – Several weeks ago, I was in the salon for an eye lash tint and was delighted with Morgan and the great job she did on my eyelashes. WOW, no mascara for weeks!! Then for my birthday I had a gift certificate for a custom perfume. They were great in helping me pick out a scent that fit me. I mentioned I needed a haircut and they recommended several stylists who were specialists at cutting curly hair. I am ready to return and try one of the stylists to cut my hair and have Morgan re-do my eyelashes. I was quite pleased to find that they could accommodate my needs very quickly.
Love Love Love K Charles!!!!! – I have been a client of K Charles & Co for over ten year and have never had a bad experience. The staff is very professional, helpful with scheduling, and excellent with product knowledge. Erica is by far the BEST stylist I have ever had! I just started taking my 2 yr old to get his hair cut and Jeffery was great with him.
Would never go anywhere else! – Can't say enough great things about KCharles at StoneOak! I wouldn't trust my color to anyone but Shannon and Amanda does miracles with my nails each time! Would recommend these two fabulous ladies to anyone!
Never Leave Disappointed – I love my stylist Anna B. Whenever I go in to see her I know I don't have to worry like at so many other places. She really knows her stuff. I usually have long hair that goes down to the middle of my back, but she has hacked off over ten inches and even then I knew I didn't have to worry. I can't speak for the management of the establishment since I've never had to deal with them. I arrive for my appt. , Anna is always punctual and sweet as pie and then I leave happy with her work. You don't tip at this salon, so even though the hair cut may seem pricey the omission of a tip makes it come out either the same or cheaper than other places i've gone. And remember you can't put a price on peace of mind!
MY FAVORITE!! – Ive been going to K Charles for about a year now, I stumbled across it one day not long after I moved here. That was the luckiest day of my life! I have my "Dream hair" now, I never thought I could love my hair this much, its the perfect color and my cut suits my face so perfectly! Of all the times ive been there, ive never seen anything but beautiful hair!
I also recently started getting facials there as well, they are amazing! Best facials ive ever had!
All the employees have been so warm and welcoming everytime ive been there. I look forward to each appointment! K Charles had made me so happy!
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