8359 Santa Monica Blvd, Los Angeles, CA | Directions 9006934.090709 -118.371849
Neighborhoods: West Hollywood, Central LA
like others posting; Had a luxury item ruined - however I was not offered any credit; the owners son (only known because he said so) instead gave me a number of reasons why Hermes's design flaws were to blame. (My thought - the reason you take to a professional and ask if they are capable - which I was told "no problem") Offered nothing - had to ask for a reimbursement for the "service" that ruined my property.
To quote the owners son, " let me give you some advice, in general, always read anything you sign" in regard to some small print about their liability (they also made all these hurdles to obtain proof that I had actually signed anything). If you're trying to weasel your way out of liability, I'd think litigious citations are probably not the smartest choice. Poor Ethics all around
My advice - if you have anything you wouldn't throw away easily, don't risk it. There are way too many good options in the neighborhood.
The only dry cleaner that has ever lost my clothes. – What is the worst experience a customer can have with a dry cleaner? Answer: They lose your clothes. This has happened to me more than once thanks to Hollyway Cleaners, and I have been in Hollyway Cleaners when it has happened to other people. The owner/manager Karim always says, "We have never lost anything", which is a complete fabrication. The only reason anyone I know patronizes Hollyway Cleaners is because of the extended hours. Also, the parking lot is extremely dangerous. I have seen many fender-benders in the parking lot despite the valet attendants.
Professional and Cheerful Dry-Cleaning Experience – My formal clothes are pressed perfectly and usually come out perfect. If there is a stain, it is redone at no charge.
I have always found the staff to be courteous and professional. You get what you pay for. At Hollyway, you get the best.
Most Insulting Unprofessional Biz in W. Hollywood – If I could give this place no stars I would. The owner Karim is extraordinarily dishonest and shouldn't be trusted in any business capacity.
We took a comforter there which they lost. We gave them about 2 months to find it and of course we kept presenting the ticket in order to help their search. Each time they tried to give us other people's comforters, maybe stuff people were late picking up I don't know.
When we decided we had waited long enough and would just ask for reimbursement, we lost the ticket. After all the back and forth and being understanding enough to give them many chances to find it you would think they would simply go ahead and reimburse. However, the owner Kareem not only balked at reimbursing but implied that maybe we had never brought anything in.
Even after that we offered to split the cost 50/50% (even though they had lost the comforter in the first place and had seen our ticket). He still refused.
We took him to court on principal and this guy actually stated that we were homeless and he had given us a comforter to be nice!
Karim is a tad psychotic and a pathological liar and you shouldn't trust him with anything much less your cleaning.
BEWARE!!!! WORST SERVICE IN LOS ANGELES – WE HAVE BEEN GOING HERE FOR YEARS AND OUT OF LAZINESS TO MOVE WE HAVE ENDURED NUMOURUS ISSUES WITH THE ASIAN MANAGER THAT WHEN ASKED OR CONFRONTED HE GETS EXTREMELY UPSET AND RUDE. HE HAS HUNG UP ON ME AFTER YELLING AT ME ON THE PHONE WHEN I CALLED IN ABOUT A RIPPED SHIRT THAT THEY RIPPED.
I HAVE ALSO SEEN THE OWNER YELLING AT CUSTOMERS AND THE TAILOR DEPT. STAFF MAKING FUN OF CUSTOMERS THAT CAME IN FOR HELP. ONE LADY EVEN STORMED OUT SAID SHE WOULD NEVER BE BACK.
TIME AFTER TIME ON ALMOST EVERYU ORDER THERE IS SOMETHING WRONG OR BROKEN.
ENOUGH WAS ENOUGH AND WE MOVED TO "TOP HAT" CLEANER JUST A FEW BLOCKS AWAY WITH PARKING AND FREE DELIVERY AND THE BEST PART IS THAT THEIR PRICES ARE ABOUT $2 LESS THAN HOLLYWAY PRICES.....THEY ARE SMALLER AND FAMILY RUN AND VERY GAY FRIENDLY.......AFTER ALMOST A MONTH OF USING THEM THEY HAVE NEVER LET ME DOWN YET AND WE DO ABOUT $1000 (THOUSAND) A MONTH IN DRY CLEANING. PLUS THEY DO EVERYTHING ONSITE EVEN BEDSHEETS
BEWARE OF HOLLYWAY CLEANERS, SINCE THE SON TOOK OVER FOR HIS FATHER THE PLACE HAS REALLY FALLEN IN SERVICE PLUS THEY ARE SO BIG THE LOOSE THING AND SEND ALOMOST EVERYTHING OUT. AND THE WORST PART THEY YELL AND ARE RUDE TO ANYONE THAT COMPLAINS.
Everybody who was somebody knows Holloway cleaners – I recently bought a fur jacket for my young lady, and were attending a most important function, and she ripped it just a little bit, but because it's for it takes an expert to fix it, not only does Holloway cleaners repair it expertly, they did it in less than 24 hours, thankyou Holloway cleaners. I've been a customer for 30 years. And I intend to be a customer for 45 more.
WORSE EFFING PLACE EVER – Been a loyal customer for years, never wowed by them, but never disapointed. Mainly attracted by the hours, until they totally screwed up my brand new shirt in the tayloring dept. When I produced a receipt showing the date of purchase was just 1 week prior, it mean't nothing. The 3 stars they currently have on here are crap, ignore it...not worth the risk. Eventually they'll screw you over.
Congrats on Winning city search /800 customers day – Congratulations on Winning city search third year in row, winning more votes than any dry cleaner. 800 customers a day, wow, you should charge cover you would be the busiest club in town lol.
K thanks for the last five years at your store. Remember the first day my boyfriend dropped red wine on my gucci jeans and i came tear faced to you, and you reassured me you would enzyme wash them and saved them. i hugged you then and always remember you every time i spill something on my clothes. As details magazine said, you are truly one the " power people " to know in hollywood.
Thanks for always having a smile and listening to my stain stories, and always solving my fashion emergencies. My and my now husband Bill will always be your loyal customers. There is truly no place like yours in los angeles.
P.S the bollywood videos you played last week at your store were amazing. Please have them on once a week, you can do Bollywood Night at the Cleaners. I liked the Shakurkh Khan guy , he is talented.
Bill loves the way you do his ties, and shirt collars. Thanks again and congrats.
All the stars and wardrobe use hollyway – I work in wardrobe and have been using hollyway for the last 10 years. Hollyway is the only place for us in wardrobe, they have over 70 employees and do thousands of pieces daily. I work for A list celebrities in hollywood, and this is the only cleaners where your can rush in have clothes ready in 4 hours, all your beaded gowns, leather trim, all the intricate trim on celebrity gowns. They work on saturdays and sundays and can do rushes till 4 pm, or early the next day. Even your most finnicky pieces are no problem, you don't need to go to Effreys and pay triple. They get out all the deep makup stains on dresses, bronzer, and even do beaded tops and dresses really well.
Leave the tough pieces for Karim the owner, he is extremely knowledgable, and gives you the comfort that your clothes will be taken care . He is a wealth of knowledge and knows dyes, beads, brocades, fabrics and all the pitfalls that could occur with poor designed garments.
They really helped me oscar time they helped me dress two of my stars. There is no finer cleaner in los angels.
For alterations use silvano he has done countless alterations, taking in dresses, shortening skirts, my clients jeans, original hem. He can take care of all your alteration emergencies. He even sewed beads for my performer and she was able to have the jumpsuit for her performance.
The prices are very reasonable and service is great. Keep it up hollyway thanks for the great service.
bad experience – i've used hollyway for more than 15 years but after the way the son reacted when they lost a garment i will never go back. he refused to believe a sweater could cost $300 even after i produced a receipt. he should have been apologizing instead of insulting and accusing. he said i should be happy to have been a customer for 15 years...not the other way around.
the father (owner) was yelling at the idiot son for yelling at me, which was amusing.
i'm still shocked that they would treat a long time customer so poorly.
there are many other great dry cleaners in the neighborhood...4 seasons, crown, la cienega...just to name a few...
good bye hollyway!
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