306 S. Bell, Cedar Park, TX | Directions 7861330.506618 -97.821585
Mon-Fri 7:30am-6pm; Sat 8am-4pm
Warning! Do Not take your shoes here! – What should have been an easy two day repair turned into a 2 week nightmare. I took the shoe to 183 in Cedar Park, but it really isn't important, they all send them to a factory where a bunch of idiots sit trying to fix our shoes!
The first time the shoe came back, it was not repaired- they couldn't figure out how to fix it, even though the left side was still functional and they could copy it! The worst part was that the manager (Terri) said "this isn't the first time these guys messed up on a shoe like this". Why would you tell a customer that? She then told me she'd put a rush on it and have it there on Monday. I asked for a discount for the inconvenience, but she said no! Come on, a 10% discount would have been 80 cents and made me happy about the current situation, but no. I came back on Monday and the shoe was not there, the manager's excuse was that she had no control after it left her store.
My question is why did she promise to put a rush on it when she has no authority to do so?
I didn't even bother to come back on Tuesday, even though she promised it would be there. Instead I came on Friday, knowing that my shoe MUST be there by then. Nope, wrong again. Apparently, the monkeys at the factory couldn't understand why she had sent it back- they still didn't know how to fix it (the lace should be sewn into the loop). It was then placed on the owner's desk for clarification. As a manager, she should not have told the customer this information- and believe me, I asked her if they had monkeys working there.
I tried to contact the owner Carrol Kelly, left him two messages, telling him that I am very upset, etc. and asked him to call me. Four days have gone by and he has not bothered to contact me.
I did pick up my shoe today, and I wasn't charged. The manager tried to give me discount coupons but I said "no thanks, I will never come back to this place, ever"
Job Well Done – I just had to rave about the job Austin Shoe Hospital did on some heels of mine that were looking pretty bad. They needed a facelift and that's exactly what ASH did! Thank you so much. You saved one of my favorite pairs of shoes :)
Worst Customer Service – I would rather travel further for better customer service and more timely repair. Lady at counter is extremely
rude which makes me never want to give them my business again! Forget trying to be cordial and just go
somewhere else. It took over a month to get a call back a heel repaired .
Thank you for your feedback. We try and provide our customers with the best service and quality work possible in a timely fashion. If you feel that the level of customer service received was not to your satisfaction, please do not hesitate to contact us and we will see what we can do to address your concerns and resolve the issue within reason. Thank you for your feedback and your continued business. We strive to be the best in Austin in shoe repair and your feedback is greatly valued and appreciated.
Editorial Review – Since 1906, Texas shoe repair chain polishes, dyes and fixes boots and heels as well as luggage, handbags and belts.
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