Austin >Heating & Air Conditioning > Big Tex Air Condition
15639 Ih 35, Pflugerville, TX | Directions 7866030.452595 -97.665210
Big Tex Air Condiitioning sucks – To show you the caliber of this company if you call the headquarters in Houston, 713-631-7738, they will deny having any business relationship with the Pflugerville Big Tex. If you call Willie Ridgeway who is the general manager of the Pflugerville office he will pretend to be someone else. Guess they both are embarrassed by the poor quality of work they do! Beware, they will charge multiple service calls and not get anything fixed and then diagnose problems by not even looking at the AC unit and try to charge outrageous prices. For a 90 minute estimated labor time to replace a part Willie Ridgeway quoted me $850 dollars and at the same time telling me they charge $65/hr-maybe he needs to go back to math class. Beware of Big Tex in Houston or Pflugerville, they will rob you blind! They replaced my fan motor in 2011 with a "new" motor dated in 2008. When I asked why the wires were cut then they had to admin trying to install a used fan as a new one and promised to order a new one after already installing two motors in two weeks. Good luck calling their calling service-they will just tell you that they are speaking with the technician when in fact they are calling Willie Ridgeway the general manager, so if the technician doesn't call back it's because it's Willie.
unreliable – Big Tex replaced upstairs A/C 2 year ago and have several problems. It went out again earlier this summer and they replaced fan motor. It has gone out twice again since then. They were scheduled to come between 1-6 and never showed. I called and was told it would be following day. They called me later and said they had a tech out and didn't know when they could come. Despite the face that part was under warranty, I called another company who came that same day and were very reliable.
Beware- Do not use Big Tex – I have a house that is 1 year old and still under warranty. The AC/Heater has already had multiple issues on it. I really think the problem is that Big Tex is too big. They don't have enough qualified techs to support their business. I get the feeling they will hire anyone off the street to work for them. I have a unit that is on two different thermostats. One for the upstairs and one for the downstairs. The first problem was that the AC stopped working in the middle of the summer. The temperature was 100+ degrees every day. They kept sending techs out to fix the problem that didn't know what they were doing. Each tech would claim that the tech before him didn't know what they were doing. I asked them to send a master AC tech and instead they send a supervisor. The supervisor tapped on the damper and the AC started blowing. I thought the problem was fixed but it wasn't. There was a faulty peice of equiptment controlling the damper. The upstairs damper stayed open and cost me extra money on my electric bill. Over the winter another guy came out and fixed that problem. This was after they sent 4 other techs. The upstairs AC stopped working again. I can feel cold air blowing into the attic. This is rediculous. It's a brand new house.
Slow service and Unreliable – My AC broke on a Monday night and I called on a Tuesday morning - they were only able to get out to my house the next day. Granted, its 100 degrees and I only have the one unit. On Wednesday they only diagnosed the problem and ordered the part needed. It wouldn't come in for two days so I scheduled with the repairman for a Friday install. I was standing next to the repairman when he called to set up the Friday appt and was told it would definately be ready Friday. I called on Thursday afternoon to confirm a time for install for the next day and they weren't sure if the part had come in or if I had an appointment. I was told to call back in the morning.
I called Friday morning and they had no record of my installation appointment. They said they would work me in between 1pm and 5pm. Its now 4pm and they have been "on their way" for two hours. I have 20 people coming over tomorrow afternoon for a family's member's birthday - some of these people are coming in from out of town.
Their prices are very reasonable - but at this point I would have gladly paid more. I have been without AC for 5 days and counting. They seem to have a VERY LARGE problem with keeping track of their appointments.
Excellent AC Service – I was very impressed with the service I received from Big Tex. I called them well before 6:30 AM to report that my AC had stopped running during the night. My call was answered by a person who checked the repair schedule and stated that although busy, they would work my call into the afternoon schedule. Later in the day, they were able to give me updates as to when I could expect the technician and arrange to return to my home - the technician was on time, polite and worked diligintly to correct the problem. Finally, I was extremely surprised and impressed at the reasonable service fee - very nice service!
Terrible service and unreliable – These guys are very unreliable. Our AC broke on Saturday. We called right away, and they said they would get us in first thing on Monday. We call on Monday to see what time they would be by -- they say they don't have a record we even called. And if we called on Sat., we must have made an appt for Tues. It's 100 degrees -- why would we wait until Tuesday?! But now they'll write up a service ticket, and they'll be by between 8-12. I call at 12 when they haven't been by yet. They say that they would be by about five o'clock-ish and laugh. We called after 5:00 when they still didn't show up..."oh, they are on their way." We are still waiting. Save the hassle -- do not use this company.
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