Austin >Repair Shops > Austin Shoe Hospital
3106 Windsor, Austin, TX | Directions 7870330.296358 -97.767849
Mon-Fri 7:30am-6pm; Sat 8am-4pm
Neighborhoods: West Austin, General West Austin
Stop buying you cheap shoes your feet and wallet will thank you. Once they get a little work drop them off at the Shoe Hospital and get them repaired and polished to new status. Think of your shoes as an investment and come here for some occasional maintenance..
Best L'il Shoe Repair Store in Texas! – The service at this particular Austin Shoe Hospital is outstanding. First of all, it is a pleasure to do business where you are always given a genuinely friendly and personal welcome. Next, the recommendations for repair are always clearly explained and accurately written up. Last, the quality the leather repair is first rate. Always! I have taken belts, shoes, boots, and purses for repair and refurbishing for over 15 years. A quality accessory can last decades, and the Austin Shoe Hospital on Windsor is responsible for some of my things going from new to cherished to old to vintage. Thank you for doing what you do so well, and doing it with that wonderful "old Austin" feel.
Best Leather Repairs in Town! – My wife and I have had shoes, boots, handbags, luggage and sandals repaired here since the 1980's. We would not go any where else. They repaired my favorite, custom made riding boots and they were better than new. Thank you.
Austin Shoe Hospital Brings My Shoes to Life – I love Austin Shoe Hospital. They are life savers, always bringing my shoes back to life. With just a little TLC, Austin Shoe Hospital makes my shoes look as good as new. I have been a customer for years and I wouldn't go anywhere else. I actually lived in NYC for 2 years (which I walked my shoes into the ground) and missed my local Austin Shoe Hospital. If you need to revive your soles, you must go to Austin Shoe Hospital.
Not What It Used to Be – I have been taking my shoes here since 1992, and have always been pleased with the customer service and quality of work until now. I took a pair of boots I love to have them re-soled. They quoted a week and a half to finish the work. It took two weeks longer than the date quoted for me to get my boots back, and when I finally got them (after many phone calls and them having to "find" my boots), I thought they had at least done a good job until I got the boots home and looked inside. The leather inside had been glued in with a large amount of glue smeared all along the inside sides of the boot, up the ankle and heel. Not only that, but the leather wasn't even placed evenly inside the boot nor was it adhered completely--which is amazing considering the amount of glue they must of used! And for that I paid $70 (and that was a "discounted" price for my trouble). All I can say is this is not the Austin Shoe Hospital I was familiar with in the past. They must have been bought out. Pity--I won't be back.
Disappointed – Poor sluggish customer service. I brought in a leather boot to have the zipper fixed, and they charged $50 and didn't even replace the zipper. Next time I tried to zip it up, it still didn't work. Got a refund, but it took some effort on my part.
BEST shoe service EVER – Found myself in a situation of leaving my fixed shoes at downtown location that was closed on a Saturday. James worked some kind of magic and got my shoes from the closed "sister" store and bought them to his store where he also fixed a few things that were supposed to be done also. You don't get service like that anymore. Would highly recommend. AND my shoes look FAB.
fine for shoes I guess, but DO NOT take a handbag there – I took a moderately expensive bag to have its strap shortened. The original strap had a buckle, and I wanted the strap shortened and the buckle removed. This should've been simple, as one side of the strap was plenty long enough to create a strap without a seam. But when I went to pick it up, he'd shortened the strap by cutting into the longer side and leaving the buckle there, so that it was essentially 2 pieces joined in the middle by the buckle. I requested that he fix it, and he did, sort of. Now there is a Frankenstein's monster-like seam directly in the middle of the strap, right on top of my shoulder when I carry it. There are also bits of glue all over the place. Bad craftsmanship.
Thank you for your feedback. We try and provide our customers with the best service and quality work possible. Please keep in mind that we are providing a repair service and the item we are repairing will never be 100% like new. We try and set our customers' expectations accordingly but sometimes we fall short. Please feel free to contact us and we will see what we can do to address your concerns and resolve the issue within reason. Thank you for your feedback and your continued business.
Editorial Review – Since 1906, Texas shoe repair chain polishes, dyes and fixes boots and heels as well as luggage, handbags and belts.
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