Austin >Tailors & Alterations > Ace Custom Tailors
916 W 12th St, Austin, TX | Directions 7870330.276826 -97.750993
Monday To Friday From 07:30 AM To 05:30 PM Saturday From 09:00 AM To 02:00 PM
Worst tailor in Austin (maybe the world) – Came here on a recommendation from an acquaintance after first moving to Austin. I wouldn't even trust them to hem pants after my experience. They nearly ruined a $2000 Dolce & Gabbana suit that I needed altered. I had to have a new tailor reconstruct it--Ace left it with four less buttons, incorrectly fitted in both jacket and pants, and an actual rip in the inseam. I would never go back, even to have jeans hemmed. After talking with friends, I've discovered this type of service is common at Ace's.
the most Considerate service – I brought three different pairs of jeans in to this location, plopped them on the counter, and begged for help. One was hemmed horribly by another tailor; one was brand new and 7" too long; one I had worn a huge hole right through the butt. Not a problem for the folks at Ace. They fixed the horrible job done on the first, put a great "original hem" on the new jeans, and patched the hole on the third -- which I did not even know was an option!
Consistently considerate service - they even got it all done in RECORD time so that I was able to take my jeans on a long trip..... BRAVO, Ace Tailors.
Ace for alterations – I have used Ace Tailors for a bridesmaid dress alteration and a fancy jean hem. I have had great results from the 12th and Lamar Ace location. The staff is friendly and the work has always been completed in a timely fashion.
Shanky – They kind of ruined the look of a very cute jumper....they passed me off by saying they thought it looked really cute. one pant is bigger than the other. i could have done what they did. it cost me quite a bit and i was pretty unsatisfied. the worst was telling me it would be done a week after i dropped it off, and then telling me they didn;t get to it, on monday. then on tuesday when i called they said they would call back and no call, finally on wednesday they said it was ready the day before...so irritating!!!!!
Not Worth It. – I gave them 3 days to do a simple hem. I realized too late on the day I asked for it that they had not called. The next day I called, they said they had it done...and then they said they didn't. They seemed disinterested that they had not finished my hem and didn't even seem to be able to locate my item. The girl handling my call was very confused (but not apologetic) and it took 5 minutes for me to find out what was going on. They managed to get it done that day after I argued with them. When I picked it up, it was $18! For a 1/2 inch hem, completed a day late?!? Never again!
SUCKS for easy work; Ok for tricky – I started using Ace when I had some serious alteration needs, i.e., taking in dresses and jackets. They do great on that stuff, but then I started taking them simple hem jobs. I've taken my own dresses, skirts, and pants, and my husband's dress pants and khaki's. At last count, something like 9 out of 13 hems have fallen out!! And for this I paid $12 or $15 a hem?! NEVER AGAIN!
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