Austin >Food & Dining > Mathsuda Llc
2602 Guadalupe St, Austin, TX | Directions 7870530.290477 -97.741331
Neighborhoods: University of Texas - Austin
Thai Noodle House - Best food with the worst manager – I've been going to Thai Noodle House for several years. However one time I forgot to write down the tip when I signed the check. While I was leaving, the owner/manager lady came after us screaming why I didn't leave a tip and I should not come back again if I'm not going to tip her. I paid her $2 tip for my $6.99 plate. But this was very unprofessional and rude, specially to someone that has been a regular customer.
Usually the bus boys, servers and a gentleman that I assume is her husband are very good, respectful and polite. But if the woman that I assume is the owner or manager is there, make sure to don't complaint, ask too many questions, and definitely tip her no less than 20% or she'll be coming after you Kung Fu Hustle style.
Tomato / Coconut Dish is the Bomb! – I think it's the S5, but there's a coconut / tomato noodle dish that is AMAZING! I really haven't tried any other dishes there because I like this one so much when I go.
HORRIBLE SERVICE! RUDE WAITER! Ignores customers! EXCEPTS 30% tips for a party of 1 person?! – I used to be a regular customer and I tip really well if service is fabulous but the whole dining experience at Thai Noodle House (behind the 7/11 gas station on guadalupe) was HORRIBLE! I'm usually a very patient person and take into consideration how busy the staff can be but going there was ridiculous. I raised my hand to catch their attention that i'm ready to order. They'd look my way and ignored me and 15 minutes later, i finally ordered my food. I also didn't get my water that i asked for many times until the end of my meal. I asked them to go boxes three times and they didn't even do it right. Finally i got the bill. but if the service was horrible, i do not tip...period. But i felt nice and decided to give just a little. As i was about to leave, one of the waitors saw my tip and told me to tip him thirty percent or don't ever come back! SERIOUSLY?! I told him i didn't tip him much because the service was bad but he should be lucky that he even got tipped at all. He got really close to my face and started getting angry saying i should tip 30 percent. Then he told the other waitress how much i tipped and she started getting on our business! SO RUDE!!! I believed the concern should stay between the waitor and I and didn't feel that another waitress (who didn't even wait on me) should get involved unless it's the manager. I should've taken this up with the manager but he/she wasn't even present so i left the restaurant. DO NOT GO TO THAI NOODLE HOUSE!!! Rude, unprofessional waiters. The bus boys showed more respect to the customers and handled their job in a professional manner.
Don't EVER go here!!! – I have been to this place a handful of times, but after today's lunch experience, you can guarantee that I will NEVER go here again. My friend and I sat on the patio, which was half empty by the way, along with the inside part of the restaurant. We literally had been sitting there for 2 minutes and our old Asian lady server had come by wanting to take our order, in which we said, "sorry, we're not ready yet." She gave us the ugliest look and walked off, didn't even say anything. Then after a few minutes had passed, a different older female server had come by and we decided to just order anything in order to avoid another rude gesture. So we did, and it got to the table at a reasonable time. Everything was fine until after the meal. My friend and I hadn't seen each other in a long time, so we were catching up on everything. The original server dropped the check off and it had been separated, even after the fact that we had mentioned one bill. So of course she rolled her eyes and ran the credit card. She dropped it off and we just kept talking, and we were sitting there for another 15 minutes talking and she came by, picked the check up and asked us if we were ready to leave! How f*cking rude! Never in my life has a server in a restaurant asked me if I was ready to leave. I myself am also a server, and if I had said that to a guest, I'd probably get fired and cussed at. She's lucky that I didn't give her a piece of my mind I was so livid. She walked off and we just sat there in awe and tried to ignore it. I had put the side of my knee on the chair next to mine, and she came back and said, "can you not do that there are other customers here." WHAT? Are you serious? It's not like I was lying down and spreading my legs across the chair. Wow. All in all, I have never written a restaurant review before, and needless to say, I WILL NEVER EAT THERE AGAIN.
Extremely Rude Staff and mediocre food – I used to frequent this place, but the quality of food has definitely dropped off. The curries have become watery and thin and lack any real flavor. I still went there because it was convenient. But the staff has been rude on multiple occassions to me and others. A couple of days back the staff went too far. A friend and I recently dined there at night and went for a walk literally around the block. The parking lot was very empty and we were in fact the last customers there. We returned in a few minutes, and lo and behold our car had been towed away. The staff clearly knew it was our car, since we parked right up front and were the only customers at that time. When we asked them why they had it towed, they said it was only for customers while dining, and apparently not a minute more even if the lot was empty. We were told, nay, yelled at, and informed that we had learned a lesson and should be more careful. The car was at a junkyard some 10 miles east of I-35 in the middle of some farmlands. A couple of hours and $200 bucks later, we got the car back. I can't believe they treat customers like this. Never again.
HORRIBLE SERVICE......RUDE AND SNEERING AND THEY STILL EXPECT A TIP – I have been several times with my big family....some members like it ....I do not care for the manager's/owner's rudeness (the food ain't nearly worth the meanness). In reading the other reviews, we had experienced many of the same things others have (overt rudeness, sneering, no extra plate for sharing, etc). My parents went today....they actually left no tip due to the staff's rudeness....the manager/owner (I don't know which) chases after them and tells them to never come back....as she opens the door to yell at my parents, a dog (clearly her pet) bolts out of the kitchen, to yelp at my parents, too . The staff is rude and un-accomodating. And my mother got the STRONG impression that the owner/manager did not like my parents speaking Spanish to her kitchen help. My parents were punished for speaking Spanish in school in Texas in the 40's and 50's. We gladly accept the fact that the owner/manager can speak Thai to her other customers and staff. We expect the same courtesy in 2008 and might suggest that she hire people who don't speak Spanish if the language is so offensive to her. If she is like this with her customers, I can only imagine being her employee.
The crappiest place in the whole world... – So, we went to Thai Noodle House today because our first choice was closed. BIG MISTAKE. We waited stood in the middle of the restaurant for 10 minutes waiting to be seated. After we were seated, we had to wait 20 minutes before being able to get drinks. The place wasn't even that packed. The manager sat there scratching her nose-- it was so disgusting, before even giving us our menus. When our food came, the server pretty much rudely tossed the plates onto the table making a big slamming noise. The spinach dumplings tasted like they were made from clay, and the pad thai tasted like a week old. I found a fly in my pad thai and my friend found a huge insect leg in her noodle soup. There were flies flying around us we ate. We decided to be gracious and left $2 tip, but as we walked out to the car, the ugly nasty manager came running to us with our check demanding to be tipped an extra dollar to make it 15%, screaming non-sense about how this is America and criticizing us-- Like we didn't know where we are already. She obviously did not deserve any tip whatsoever, so I refused to give her any more tip. When I got home and checked my online banking, I found that she added more tip! F*#*KING OUTRAGEOUS! I have never seen such terrible service and illegal activity. I hope this place closes down soon. We would have gone to Madam Maam's if they had parking- their food and service is much much better. Their plates aren't pathetic and small and food taste fresh! If I could I would have given this place a ZERO rating but I have to give some sort of rating for this review to go through...so 1
NEVER IN MY LIFE, "Thai House of Horror" – I've been going to this joint since 2002, and until tonight, I have always had a good time. But.....Tonight after paying for my meal, with cash by the way, the old lady manager brought back my change and rudely pointed out how I had not left a 15 percent tip. Mind you my other friends were still eating and I wasn't quite done either. I think the chop sticks were still in my mouth. It is beyond me how this place pretty much expects a tip before you're even in the door. I got it, you're working for tips but give me a chance to pay first. jeez. My BF pointed out how rude the lady had been to one of the other Thai Noodle wait staff and they were off running speaking in Thai and English about how Americans never leave a tip . Excuse me. I had to leave the building before I was jailed for assault. Don't go and If you do, be prepared for an insulting experience. I did leave a tip and now i regret doing so. I hope the individual who collected my tip rots in a pad thai hell.
extremely unproffessional and rude waiters – I could not believe how rude this lady who waited on our table was in regards to a tip. I go with my bf to this place because he loves it. I do not. last time i went to this place it was cold and they made me sit outside to eat because they were cleaning the inside- it was very cold. Tonight topped it all. We got an inside table all was going well, they brought me and a friend plenty of the tea, my bf had water and never got a refill. The checks were brought way before we were done eating; my bf gave the lady cash that he needed to be changed. She brought it back and said to his face that 70 cents was not enough of a tip and walked off. I couldnt believe she said that. Our man waiter came back to get my credit card and I asked who the manager was becuase I didnt like the way the lady talked to my bf. We had not even left yet and she was complaining about a tip when he had not even left the tip. The man was very defensive (i see why now..)..and he, the rude lady, and another waitress proceeded to say they work hard for tips and need at least fifteen percent to which i said i understand and i usually leave more than that and that i was upset how rude she was to my bf. they all teamed up on me and just said something about how americans dont want to tip. I did not like the treatment and would never ever go back to this dump if someone paid me to eat. my bf wants to go back just so he can let them know how sorry they are....i hope they go out of business treating people like that.
SUCKY – Thai Noodle House needs to be one of the WORST restaurants in Austin. The service there is terrible. I used to eat there all the time, but since there has been a new wait staff (ladies who should be my mom) wait on me, they make me angry and not want to go back. If you leave a tip that is 15%, and it is not what they like, the workers will run after you and demand you tip more or demand you never come back to the restaurant. They never refill waters. After finishing a meal, I like to sit and talk with my friends, but last time I did this here, they ran my friends and I off because they needed room for other customers. Their exact words "You need to leave, you aren't eating anymore." OKAY! This has got to stop and I don't understand how people can keep going back there. If you want good Thai food, I sugguest you don't go here and you go to the Thai place down the street which they provide excellent service. If you want to go to a restaurant with a HORRIBLE wait staff and not up to par Thai food, go here. They probably will run you off if you leave less than $2.00 for a $2.50 bill. Horrible. Horrible.
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