Austin >Real Estate Sales & Services > Property Management Of Texas
704 W 24th St, Austin, TX | Directions 78705-479830.288025 -97.745238
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: West University, Central Austin
They are a management company – They are certainly a little better after the "new Management," but do by all means do everything and precautions to protect yourself from any loss.
I will update my experience sometime later.
As for rentaholic's situation:
For future reference, in Rentaholic's case where they returned the check after 37 days, according to Texas law, they have acted in "bad faith" thus you can ask for 3 times the deposit fee. see Section 92.108, Property Code.
PMT ARE CROOKS! ILLEGAL BUSINESS PRACTICE!! – DO NOT RENT FROM PMT UNLESS YOU WANT A HEADACHE!
The receptionist is a complete c*nt with lack of respect to anyone or her hair and eye liner. Messages seem to never reach the people you're intending to get ahold of. God forbid if you call for an emergency to your rented unit, took them 48 hours, 6 phone calls, and 3 trips from south austin to get someone to fix my apartment getting flooded from old piping.
Took 37 days to get my whole deposit back for someone to sign a check. Give me a break, save yourself the trouble and rent from somewhere else!
DO NOT MAKE THE SAME MISTAKE WE DID! – Like many others who have posted reviews for this company, we wish we could give them 0 stars. Never in our lives have we had the misfortune of dealing with such a terrible property management company. If you are planning to move to west campus, avoid PMT like the plague!
PMT's services are unreliable and lukewarm at best. When you walk into the office, you have a 50% chance of being greeted by a friendly receptionist, and a 50% chance of not being greeted at all because the most heinous bitch in the world is behind the reception desk. Beware of her!
We strongly advise you not to do business with PMT not only because their property managers are rude and irresponsible, but also because of their failure to manage any of their properties in a professional manner.
We were so excited to move into our new apartment, but when we walked in for the first time we noticed that the place had not been professionally cleaned or painted. It was full of dust and dead insects, the walls were scuffed and stained, and after we asked PMT to send in someone to paint over the ugliness, the painters only painted one room of the 6-room unit. We were forced to dust and sanitize every surface and lay down shelving paper before we could move our things in.
A few weeks after we moved in, we began to smell something terrible coming from the vents. PMT's maintenance professionals also smelled it and used odor eaters (an ineffective solution). Our property manager entered the apartment several times and claimed not to smell anything at all (whether it was because he didn't want to deal with the problem or because sense of smell in smokers over 50 deteriorates almost completely, we will never know). The smell began to fade after a few weeks, and we were beset with a brand new problem: an infestation of blowflies.
Our property manager was so positive that we were exaggerating the problem that he actually laughed at one of us who went into the office, horrified at the state of the apartment. When the property manager found out that the problem was not "nothing," he was so rightfully ashamed that he couldn't look that tenant in the face for the rest of his awkward roaming around the apartment. 5 days later, we were so desperate that we called an exterminator ourselves, offering to pay in cash if only someone would come deal with the problem, as PMT was ignoring (and hanging up on) us. Since PMT supposedly has an exterminator already, no one would come to relieve us of our dangerous infestation.
We later found out that PMT had found a rat in our air ducts and had removed it, all without notifying us. Removal must have been sloppy or must not have happened at all, because as we write this, the walls of our apartment are buzzing with blowfly reproduction. (Google blowflies if you want to be sufficiently horrified for the rest of the week.) The apartment is uninhabitable, and we dread to enter it just to get a change of clothes. One of us has been bitten a few times by the flies, which we're sure can't be good. Thanks, PMT!
PMT's emergency maintenance line is the sickest joke ever devised by man: you leave a message that you assume is classified as an emergency, and someone is meant to call you back. In reality, it's the same office voicemail that they use, and the messages don't get checked until someone goes into the office. Since PMT is closed on sundays and holidays, don't expect anyone to help you until it suits them. You are not important to them.
You might notice that PMT has almost the same number of 5-star reviews as it does 1-star reviews, and that the 5-star reviews are usually only a few vague words of noncomplaint. For every 1-star review posted, PMT creates a username to counteract it with a 5-star review so that their overall rating stays in the 4 star range. Don
I'm astounded by this company – If there were an option for zero or negative numbers of stars then that's what I would have selected.
Property Management of Texas is without a doubt, the worst management agency you can become involved with around UT. Our experience with them started out when we moved into an apartment in West Campus. Upon moving in, we realized that none of the repairs promised during the tour had been conducted. The dishwasher was broken, the carpets looked dirtier than 6th street post Saturday night, and the whole place smelled like the SPCA. It was quite obvious that none of the deposit had been put towards cleaning the apartment.
During our year with this horrendous business, we had to submit work orders on multiple occasion. It usually took somewhere between 3 weeks and the end of time for any work to be completed. The building will literally crumble to the ground from age before the carpets in that apartment will be replaced. We had to call into the agency multiple times for each work order, and persistently ask them to do the repairs. They were completely insolent on the phone, and a normal business practice for PMT was to hang up on their customers.
Our move out was no less smooth than our move in. We expected to get our deposit back since the apartment looked better after our move out than it did for our move in. However, I have called many times to talk about the deposit, and each time I am met with the same: "no one is around to talk about this, may I take your number?.... " Still waiting for that phone call John. It's alright, I'm guessing your phone is just as broken as the everything else in your business.
After all this I didn't know it was possible to be more angry at this company, but then I visited the CitySearch website. PMT has MADE UP REVIEWS FOR THEMSELVES! How did this company go from 1 star to 3.5 stars in just under 3 days? It's a reviewing miracle! Suddenly, everyone is writing sweet little blurbs about how great PMT is. Well go ahead and skip to page 3 of the reviews for a healthy dose of the truth. Don't rent from PMT, don't buy from PMT, and do yourself a favor by never stepping foot in their office.
DON'T GET A NASTY SURPRISE - see how many one stars PMT earned
see ALL opinions on Yelp (especially the filtered), Yahoo local &, City Search
WHO ARE YOU DEALING WITH? see beenverified
John Firnhaber, Scott R. Miller, Richelle R. Borders
HOAs beware - PMT will tell you they don't want to give you financials. If you go to the office to get the information (bylaws state you can anytime), they have called the police lying that they are being threatened. Backed a ex-officer in being forgiven special assessment. Bylaws do not allow officer to be paid (neither does the IRS). And they have called mental health to investigate more than once an owner b/c they weren't being quiet about PMT's business practices.
I'm a Satisfied Customer – I love the friendly staff PMT provides. Everything has gone well, I'm a satisfied customer. Plus, thank you for the candy.
Great Service – Quick to handle complaints and maintenance. Great service and speedy response time.
They Really Care! – Everybody is really friendly at the office. It was great that somebody called to check up about maintenance work showed that you really cared about it.
Prompt work – Friendly assistance everytime I come in on call ; love how promptly work orders are addressed.
I Love PTMs Customer Service! – The renewed focus on customer service. I love PMT's customer service now. Thank you for the change, I absolutely adore the staff I have interacted with.
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