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Day Spas >Ann Kelso Salon and CitySpa
1400 S Congress Ave Ste A 170, Austin, TX | Directions 7870430.249791 -97.750034
Something has Changed -- Not for the Good! – Let's just say.... I am done going to this salon/spa!! I have on more than one occasion showed up for my "confirmed" appointment to find out I was: 1) double booked the service, 2) my appointment was canceled or deleted from the system, or 3) my appointment was not the service I had booked. Ugh!!
To top it off --- the ladies working the phones and front desk never have apologize or show any concern for the error or inconvenience. It is too bad. If I owned the salon I would be concerned.
So, if you make an appointment, be sure to confirm it after they have....
OMAR Makes Me Feel Good!! – OMAR IS GREAT!!!!
Everytime OMAR cuts my hair I feel like a new person and I love it.
And thanks to OMAR my color is fixed;-) I will never let anyone but OMAR cut or color my hair again..
Cuz if I did I know I would just need OMAR to fix it..
god example for bad customer service – I called to make an appointment with a specific stylist. They didn't even acknowledge my request and then proceeded to tell me the name of another stylist and their availability. I once again repeated that I wanted a specific stylist and they told me that the soonest I could get in was wit hthe other stylist. I told them that I really didn't care if I had to wait for the other stylist I just wanted the other person. They said the person available was just as good. I decided that if they weren't even easy to deal with on the phone then I probably shouldn't get a hairstyle there
Great haircuts--Thanks Maya – I've been seeing Maya for my haircuts for over a year now and have been so happy with her cuts. She does exactly what I ask her to do, is so nice and very professional.
She also customized some extensions for me and I am so pleased with the results. Thank you, Maya.
Great facials in a nurturing environment – Deborah is a gem. She really knows her stuff and remembers everything about her clients. She has a gracious and nurturing personality. I always come out smooth skinned and relaxed after seeing her. She's a treasure.
Meredith is GREAT! – I have been going to Meredith for about 4yr. She's the Best. We always have alot to talk about and I really love the way she cuts my hair. I get compliments almost every day on how cute my hair is. I now have breast cancer and will have to change my next cut to a shave. We will have fun and she will make me feel comfortable. See u soon Meredith. Patricia Simmons
Best Eyebrow Wax-Debbie – I have been going to Debbie for about 4 years now and can't say I have ever been dissapointed. She is so personable and she really cares about her clients happiness. She shapes my eyebrows exactly how I want ever time and pays extra attention to the blonde hairs that are hard to get. Oh and I never break out with her. She is perfect. I have sent about 10 friends to her and all of them say she does an amazing job. Go see Debbie for perfect brows!
**** DANNY, super stylist **** – DANNY is the super best!!! I've been 'seeing' Danny for gosh 3 or 4 years?? HE is amazing!! His color is spot on and he will work with you on whatever your hair needs. When you meet Danny your usually greeted with that amazing warm smile of his. He takes you to his station and proceeds to make you his only priority while you are with him. He listens to what your thoughts are, your concerns and questions. Then tells you what he thinks, and works with you to get your desired look..... When I see Danny I get to spend 3-4 hours with him for a color, hi-lights and cut; followed by an amazing blo-dry and style that makes me feel sxy as heck! I love that. Anne Kelso did their part in getting ahold of Danny. So when you call ask for Danny! Great job Anne Kelso keep of the good work!
Todd is amazing!! – I just got a fantastic cut and highlight from Anne Kelso's newest stylist, Todd. He did an amazing job making me feel comfortable, gave me an incredible massage while shampooing, and was so much FUN to talk to. He took the time to explain all the products to me and made sure I knew how to style my great new cool cut when I got home. He made me laugh, was on time and foiled my hair faster than anybody!
He has SO much experience, I'm glad I got to know him before he gets to be booked up all the time. Did I mention the highlights were the best I ever had??
Excellent Environment High Energy Salon and Spa – I stopped by Ann Kelso Salon for an emergency haircut and facial during a trip here from Colorado. My skin and hair always go crazy with the climate change. From the moment I walked in I was greeted like a friend by the front desk staff. They got me in on the same day in my desperation. Georgia gave an excellent hour long facial with delicious smelling product. She is warm, nurturing and made me totally comfortable. My haircut with Suzanne was perfect. Listened to all my concerns and helped me find product to tame the crazies. An overall excellent experience. Thanks for making a colorado girl comfortable in Texas!
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