Austin >Credit & Collections > Municipal Services Bureau
6505 Airport Blvd Ste 100, Austin, TX | Directions 7875430.329279 -97.714135
Neighborhoods: Brentwood - Highland, Highland
I have a surplus with TXTAG, but charged over $500.00 in fines and late fees. Somehow, MSB now wishes to collect over $100.00 dollars in fees/fines, due to my not knowing that TXTAG doesn't always pay MSB if you have more than one account with them......
I just want to pay my bills without spending HOURS on the phone.
Jeff at MSB should get another job.
I ready to spend hours trying to get this system fixed.
Absolutely horrendous! I just received a call saying that I owe over $67 for a toll back in June. I have not received one letter, notice, or anything at all stating that I owe any money at all. They told me the original toll was for $3 and some change. They insist they have sent letters to my house but I have not received anything at all.
Has anyone had any luck getting charges dropped from these bastards? I am more than happy to pay the amount that I owe for using the toll, but I refuse to pay over 20 times that amount in "Late Fees".
The only way to correct these gun slinging, Sur-charging, double jeopardy ,abusive dictators is???? per-haps a active militia group !!!
MSB charges a minimum late fee of $15.00 no matter how small the toll. They are separate from TXTAG. Few know about them, even Texas officials. They handle 183a. I don't know about 183. I was told this by Texas Tollways after a nasty collector called me about tolls I had paid. Turns out I overpaid Texas Tolls not realizing that there were two collectors. When I asked to have the fee waived after explaining the situation, I was told they were only allowed to waive $10.00, if I paid by phone. My toll was $1.07. This means they would have collected 500%. I called the Texas Attorney General's Office who referred me to the Texas Office of Consumer Credit Commissioners. They didn't know this was happening. They told me that the maximum allowed was 18% if there was a written request (bill) or 6% if it was a verbal request. So MSB is clearly breaking the law. I called Deena Rush at TXDOT to inquire about this. She has never returned either of my two phone calls. Her name was given to me by the CSR at the Attorney General's office. I told her at the time that TXDOT wouldn't cooperate b/c they have a vested interest in protecting their own butts. TXTAG told me they field calls like mine all day. Write to KXAN and KVUE investigators, Deena Rush, and the Attorney General's office. Let's get this going. There is even the possibilitiy of a Class Action lawsuit here.
This company has rude representatives who do not follow the Fair Debt Collections Practices Act (FDCPA). The male that I spoke to refused to send me a validation of debt showing what I owed and to whom. I reported them to the FTC.
usury. if there is a class action lawsuit please tell me – I received a bill from an address I havent lived at in 4 years this month. I had all of my tolls fixed 2 years ago as well as my address changed. APPARENTLY the toll company and MSB are different entities? I went around today and took pictures of all their signs. NONE of them at all mention that the toll road is handled by two different companies. NOWHERE. as a result I now owe(?) $127.00 for going thru 2 tolls. I cannot believe it. I went theu hell to get all my tolls straightened out and now this???? I hope there is a lawsuit. this is exactly what is going on in this country, mortgage companies and everyone else are just charging whatever they want for fees. Why isnt this illegal?
Toll roads are taxation without representation – You guys are missing the point. Toll roads are a abomination. They are taxation without representation. This why they can get away with whatever they think they can. You are being TAXED by a for PROFIT business. You should have made you voices heard the minute they make these already paid for by tax dollars roads in taxation without representation roads. Call them what they are!
Im screwed – I have toll violations with txt tag and I will forever be in debt with stupid nco financial! their debt collection agency! they called stating i have an outstanding bill of 10 thousand dollars!! how does a 60 cent bill turn to 25.90 a pc!! i do believer msb nco financial and tx tag are all a bunch of crooked ppl and organization!
I dont have that car anymore and thought everthing was good after i sold it. But i forgot to take off my old tx tag sticker -_- how freaking ridiculous!!
now i dont know what to do!! sell my sould or go to jail
INCOMPETENT IDIOTS – WRITTEN TESTIMONY
SUBMITTED BY ANA Y
WORST PEOPLE TO DEAL WITH – Totally doesn't even deserve the one star. WHYYYYY would TX let these people run anything? There systems are not effcient. They are rude, and literally feel entitled to way too much.
First off we have always had a tx tag, never had issues on both my husband and my own cars. My husband and I don't travel far north very often, but he found himself up there for work. He exited and it was a .60 cent charge. We did not see it on our bill or get it debited out so we call TX tag and they say there is nothing on the account. So we let it be. Well a month later I get a bill and it has a $15.00 fee in addition to the .60 cents?!? Why aren't these run together? Why can the TX tag place not say hey it's this other company that has it? Why does it take tx tag but have no affiliation? This has been the most stressful and aggrevating company to work with. They can see we have always been up to date with our TX tag, why wasn't the money taken out of my tx tag account? No answers, no waiving of any of the fees, and they are literally a bunch of crooks. I also know they run the surcharges in TX and fees to deal with that which I personally know has been a pain for other people. Really need to have this company investigated, and have fair charges for there "administrative fees".
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