Austin >Auto Dealers > South Point Hyundai
4610 South I H 35, Austin, TX | Directions 7874530.209683 -97.757175
Neighborhoods: East Congress, South Congress
I have been into the dealership thrice. The first two times, I had been helped by Tom Cruz and the last time I was helped by Dan Dillard. Tom did not give me a break up of the Sonata that I was interested in, just quoted some final numbers, saying he will beat any other dealer's price. I got three different quotes for the three times I went in. The irony was that the quote Dan gave me the third time was about $700 higher than the second quote that I got from Tom. Please be careful with dealing with them and ask for break up of all quotes. They also have horrible customer service - I was waiting for about 1 hour before I was helped the third time. On top of that, Tom won't even have the courtesy to return my calls and stand behind a price that we agreed upon earlier. All in all - a classic typical crooked car dealership. Please be very careful while dealing with them.
South Point Hyundai is Great! – I bought my first car 6 years ago and had a HORRIBLE experience, so I was really hesitant to go through the process again. I went to a couple of other local Hyundai dealerships before I went to South Point, but couldn't get the deal I wanted. Then, I talked to Rick King at South Point and got exactly what I wanted!! He was awesome!!! I never felt pressured, he made sure I was comfortable the whole time, and really made sure I was knowledgeable about the car. It was such a great experience and I felt so lucky to work with him. The rest of the staff, such as business and finance managers were also very helpful. I would recommend South Point to anyone and would go back to Rick King for other car purchases in a heart beat!
South Point Hyundai is Awsome! – No pressure selling, very professional and friendly during my visit to look at cars. Ron Scott made the visit very enjoyable and when I am ready to once again buy a car, No was agressively pursuing me to buy. Ron explained the features and the reasons Hyundai were great cars. Kyle and Mark made the financing seem easy and I was treated as valued customer. Thank you for such a great experience!
great job – i was well pleased with the way we were treated very professional and very friendly.my experience with south point Hyundai was very positive . they did their best to ensure we left with the car we wanted and that we were satisfied with it. the whole transaction was very smooth.the communication was prompt. i enjoyed my self. there was no pressure to buy a car. although we did buy one , lol and we are looking forward to buying from them again. thanks guys job well done i felt like a king and my wife a queen . and special thanks to Jason and Jeff great team.
sincerely Mr and Mrs pullens
The worst!! – This place is an absolute joke! I never write reviews but after the terrible customer services i received i felt very inclined.Sonny the floor manager is the worst, he went back on a deal he shook hands on! Run dont walk away from these crooked lairs!
Service terrible, uncaring, incapable of a job well done – I can't recommend this dealership after my experience. I bought a brand new car, I had no problems with the financing and the sales guy was no nonsense. The second day I had my 2012 Accent I noticed some transport damage on top of the vehicle. OK, they agreed to fix it. On my way up there a sensor goes out(car has 300 miles on it) and they have to fix that too as my car suddenly becomes a very dangerous vehicle to operate on my way there. It wouldn't go over 20mph and I couldn't accelerate for some reason. OK, they fix that and tell me the paint and dent work for the transport damage is complete. I show up a while later as I work in north Austin and the transport damage is still there and I'm left wondering why Hector, the service advisor assigned to my car, gave me a call without making sure the work is done. Thanks buddy, I appreciate that by the way. So, I talk to his manager and he assures me they'll take care of it.
I get back in to the shop, but first I called Hector and told him he owes me an apology for calling me and telling me to pick up my car and waste my time and gas to drive across town. He doesn't really seem to care, and neither does his manager, Mark, when I show up to drop my car off. Oh yeah, I almost forgot...my check engine light came on at about 600 miles as I'm on my way to the dealership yet again. So, I've had this vehicle for two weeks and it's already needed maintanence twice and two trips for body work. The manager is a complete dismissive jerk, and he is more concerned with wether his "guys were nice" to me then fixing the problems I have with my car. Also, the first time I picked up my car they left white dust on my vehicle and inside of it on the panels. Thanks for messing up my new car guys and for doing a terrible job of customer service.
I understand companies make mistakes...I work in a small business and it happens. But, when you screw a customer over or the product isn't what it should be...you should really bend over backwards to make sure that customer continues to shop for your brand. I will never buy another Hyundai again, and I will not go back to South Point Hyundai again. I will make sure to write as many negative reviews about them as possible and I will recommend to all of my friends and family to avoid this place like the plague.
Great service! – Now, I'm not going to give a dealership five stars, but I was very impressed by the honesty of the sales guy I was with. I've been to dealerships before and they like to play games with you. I told this guy straight up that I am in sales, I help run a small business, and I know exactly the games they play there and if I get the sense they are lying or giving me BS that I will just leave. I did this in a cordial manner of course, and I'm glad that I did.
Not once did he try to sugarcoat the numbers or hide things from me. He spend a couple of hours just bs'ing with me since we had some common interests and I got a pretty good deal on a brand new car with ZERO down and low payments that were below what my threshhold. Round Rock Hyundai tried to BS me and get to come into their dealership without any numbers. This guy worked with me on the phone until I was comfortable enough to come in and deal with those numbers he gave me. So long as they don't play games in the future, they will have my business again.
Not Recommended – I recently bought a used 2008 minivan from Southpoint Hyundai. Our initial salesman was great ("Scott") however the day we went back with family to take closer look at car, he wasn't there, and we had to deal with a salesman with beer breath and who liked to use the "f' word, thank goodness my kids were in the car and didn't hear is foul language. Needless to say, I did get the car (now regretful) as they promised to order a small part for car which they still have not honored, and a week after driving it off lot it's giving me the "oil change required" warning even though their sticker shows I have 2,000 more miles AND their sales manager said it passed thru inspection with "flying colors, no problems". Yeah right! I already had to take it in and now I have to get the wheel bearings replaced. I would not recommend Southpoint due to the unprofessional and dishonest salesmen that we had to deal with. It would be nice if people could just be honest these days.
Run, don't walk, AWAY!!! Terrible Service – The salespeople were the rudest, most arrogant bunch of scam artists & hidden-charge adders I have ever dealt with. Run away, go elsewhere; you will thank me.
I was preapproved for a loan, contacted the dealership online and had my trade valued on their website. When I got there, the guy taking me for a test-drive didn't introduce himself, never shook my hand- common courtesies were AWOL. He spent 10 minutes quizzing me about "which website" I had been on - until my husband said "why does it matter? we want to look at a car".
When I told the salesguy I already had financing, he silently started doing math with his fingers (WTF???) and then asked "what if I can beat it?" I said sure, I'd look at his offer. I then offered the cost of my trade (they valued it) + x amount to equal the asking price, NOT less! They declined my offer! I was appalled. "Codie" just shook his head and said 'nah'. The next day, the car I'd offered on was 1k more on their website.
This is a scam operation and I hope they are shut down!
Must I say – So as we all know gas prices are going up and will probably never go down to what they used to be. It's all everyone is talking about these days. How to save on gas? Do we need a new gas efficient car? Which car should we get? Well if you're in this boat, I would highly recommend South Point Hyundai. We all know the stereotype of car salesman. How evil they can be. Right? Well SP Hyundai was the first place I went while shopping for a gas efficient car. I spoke with Tony Rodriguez the sales manager. He gave valuable info on the 2011 Sonata we test drove. He had no intention of pressuring us to buy as soon as we got back to the dealership.
The customer service he gave us was impressive. It was so good that I took that experience with me to the other dealerships and compared how I was treated. After doing our research on the cars we were interested in, we made one last stop at a dealership, had a bad experience and went back to SP Hyundai with our decision made.
There was NO BS from the time of purchase to the time we drove off with our new 2011 Sonata Limited. If you're interested in Hyundai vehicles I would definitely recommend these guys. Tony Rodriguez was our sales man and his finance person was Chris. Sorry forgot his last name but the only finance Chris there.
P.S. You can't beat their warranty.
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