Austin >Auto Dealers > Maxwell Ford
5000 S I H 35, Austin, TX | Directions 7874530.205319 -97.760716
Neighborhoods: East Congress, South Congress
I took my 2012 Ford Focus in to get the Works, an oil change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down the car wash. I spoke to the service manager who said he would look at security camera footage, but now will not answer or return my calls. BAD BUSINESS. The shady service desk person was in a happy hurry to get me out in my car and pretending to do me a favor and the service manager was unhelpful. Don't take your vehicle here!
Update: It took a few days but Maxwell Ford delivered the exact terms that you had initially proposed.
The sales department should not be deceptive. You kept me there for almost 5 hours by making an offer that you refused to honor when it came time to sign. Sales Manager Scott Robinson made the offer in writing and had me sign it, yet refused to honor it in the end.
They should have more Shaun Powells on hand. He is the best.
Awesome experience! Mark Graebner sold me an awesome Mustang, with no haggling or hassle. One of THE best car buying experiences I've had!
I was most happy with my car buying experience and love my new Ford Explorer.
overall everything went right as far as the service atendent he did a great job explaing what the problem was and what I needed to take care of first. Thank You
The salesman (Chris) we worked with was courteous knowledgeable and very helpful. He made our buying experience very pleasant in that he tried to fill our needs and wants. I would definitely buy my next Ford from him should I need one.
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