Austin >Automotive Repair > Brake Specialists Plus
1417 W William Cannon Dr, Austin, TX | Directions 7874530.200386 -97.800381
Neighborhoods: Timber Village
1st time was the charm – Many repair shops later I found this shop. The manager was very helpful and had my car figured out within 30 minutes. My issue was fixed the 1st time correctly. I will be bringing my other vehicles here from now on.
Best Service in Town – I have had Brake Specialists/Andy Walker work on my car for years and he and his staff are always professional. I live in Georgetown and drive to South Austin because I know that they won't do work that isn't necessary and will make sure no one takes advantage of me. They go out of their way to accommodate me and my schedule, they do excellent work and always repair my car correctly. I would recommend Andy and his staff to anyone.
AWESOME Customer Service – I have been bringing my cars to this location of Brake Specialists since 2002. The office has wi-fi and a TV but the reason I go back is that their team is awesome. Andy, the manager is super patient and explains anything I don't understand. The mechanics know their stuff and will happily show you the work that needs to be done based on the computer tests they've run. They're also very friendly. If you're trying to decide between taking your car to the dealer or somewhere local, Brake Specialists on William Canon is the place to go.
My brakes were less than the dealer, Extremely Happy! – I brought my Volvo in for brake work. I showed Brake Specialists the estimate from the dealer. They looked up all my parts and gave me an estimate that was $300 cheaper than the dealer. I happily signed the estimate and they finished the vehicle that day. They used OEM parts and my brakes feel great.
Got my new shocks, It's time for some mudding – My off-road Blazer was in need of some shocks bad. The guys at the Brake Specialists on William Cannon got me hooked up with a set of four shocks and now my beast can go back out for some mudding on my ranch. Thanks Andy!
Excellent Customer Service – It was a pleasure to deal with the group of guys at the Brake Specialist on William Cannon. They were very helpful and polite. They got my vehicle repaired in the time promised. This place needs to be on everyone's short list for auto repairs. Thanks for everything.
Extremely Satisfied Customer – The plastic neck on the radiator hose assembly on my BMW broke while I was at lunch down the street from the William Cannon Brake Specialists. I limped the vehicle to them and they gave me a ride back to work. They ordered an oem hose assembly and had it installed before I left work for the day. I picked the vehicle up at 5:30 and was happy to pay the bill. The bill was about $100.00 less than what BMW quoted me for the same repair.
Customer Service + Excellent Work = Happy Customer – My First experience started with the older store manager Aaron who is around at other stores now, who has always made me happy..even saw him and his wife in an h.e.b. and he remembered me..and spoke for a few min. while shopping....:
They worked on my precious g35, i had replaced the caster cambers and their techs did an alignment..when they were doing that they were nice enough to notify me i needed to replace my bushings asap...with out try to sell on to me (being female and all) i felt no pressure, and the cars tires were then lasting MUCH longer! yah!
Then I decided to start taking one of the work trucks there a 350 diesel...now those are no fun to work on..especially with how short i am!...they gave me an estimate that was right on, and with all the work done, it was completed in a timely manner..Now Andy is the manager that handles my "cases" and Nelson was the tech that entertained me in this case...I feel like these guys are so professional I can call them buds!...I have never had an issue with this location and will continue using as long as they keep hiring knowledgeable help and great managers.
Helped me out of a bad situation of my own making – I am guy who likes to do my own truck repairs, because I know enough to be effective in most cases. I was trying to change out my starter on my Toyota truck and I couldn't get this thing out. I called the shop at William Cannon, since my parents frequent their shop. The manager tried to help me out, but I just didn't have the ability to get the starter out. They got my vehicle towed to their shop late in the day and messed with the starter for about an hour. They finallly had to pull the control arm and spring off to get the starter out. They didn't get done until after they closed and got my truck back to me that night. They helped me in a pinch and I definitely appreciated it. This situation and many other great reasons are why my family uses this shop.
My Grinding Brakes are Better Now – I drove in to the William Cannon location with some very loud grinding brakes. I was almost embarassed by how bad they sounded. They got me right in and got me an estimate in no time. Apparently, I ground the rotor on one side down to the fins, which I got to see first hand. They ordered the parts and had my vehicle finished in under 2 hours. I was thrilled with the experience and I will be back for other repairs that were also pointed out to me.
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