Austin >Health & Medical Services >
Dentists >Amsili, Marc, Dds - Omni Dental Group
12335 Hymeadow Dr Ste 250, Austin, TX | Directions 7875030.455246 -97.795707
Neighborhoods: Hidden Meadows
Whitening - Their zoom whitening system really brightened my smile. Thank you for that. I will continue to go to the Omni Dental Group.
I chose Omni Dental because of my new State of Texas insurance. They are one of the few that take it since they get paid less. I was nervous trying a new office, both my husband and kids felt like changing our environment. Very helpful.
Extremely Helpfull and Kind Staff – Wow! I am kind of shocked to read some of the negative reviews here. I hardly post reviews but decided to post one for Marc and his staff today.
Everyone in the office was incredibly helpful and kind when it came to answering my questions. I know I can be a bit of a pain sometimes by the amount of questions I ask but they were happy to help. I think I just found my new dentist! :D
Thank You Omni
I was recently a new patient to Omni Dental. I found the front desk very pleasant & helpful. The Doctor & his assistants were also very friendly. I will be coming back.
Satisfied Patient – I have been a patient at Omni Dental Group for a couple of years now and I have always been satisfied with my dental care. The first time I came here, the dentist took xrays of my teeth and I'm glad he did. That's pretty standard when you change to a new dentist since they are looking at the current status of your teeth. I've had to have a root canal done as well as some fillings and I was always very pleased with the work. When I had the root canal, it wasn't as painful as I thought it would be and it healed nicely. I 've never had any problems here and the staff has always been very professional with me.
WORST EXPERIENCE EVER – Omni Dental's billing practices are horrible! I have one word for you all, "Predetermination". Before you get any dental work done through these people, get a quote and check with your dental insruance.
Also, don't fall for their phony "Consultation" fee. What a HUGE Ripoff. They charge ~$175 to take your blood pressure and to hand one a paper of pre-operative instructions. GO ELSEWHERE.
I seriously could go on and on about my horrible experience with Omni Dental.
dishonest! – I am creating an account on CitySearch just to say how much I hated my experience there...
I have 4 main complains:
- I gave them all my insurance information and they gave me an estimation. I accepted it. They started the treatment. Few weeks later I received a bill in my mail, but the final price was very far from the estimation: $650 instead of $80!!! :/
- The doctor came in 20 minutes late in the morning, I was her first customer but she did not give me any excuse.
- The doctor tried to dramatize the situation and recommended an expensive treatment while my previous doctor did not. Anyway it will be covered by my insurance they say...
- There are TVs everywhere showing Fox News. It makes me sick to pay for all these TVs.
Seriously, do not go here! – It deserves 0 stars. I had been going to this place for a while now mostly because it was on my insurance and the first year I went here it was not so bad. That has changed. I went recently in for an exam and was told that I should see their root canal specialist who charges over a $100 and then I would have only received a discount on his services, not what my insurance provides since this person was in their office but was not actually IN their office. The dentist was nice enough. Some new young guy. However, it took nearly an HOUR of me sitting in a chair before he came to look at my teeth. Seriously, an hour? Yes. I was also told that I would not be able to get in for a cleaning until November, a good 4 months later. It seems to me that they could have used that hour wasted of me sitting in the chair to clean my teeth.
Overall, poor time management. Try to push other services that you may need but that cost you a lot extra to even find out if you need them, they charge more for other items (like a night guard that I need) and they are rude. I overheard the staff and one of the doctors chatting about their weekends and new cars and all sorts of things that I didn't feel was necessary when you have patients listening in. Please check out Castle Dental at the Galleria, that's who I settled on and I was very pleased! Dr. Collard and Maria are who I saw.
Stay Away! – I got a call letting me know that they were going to cancel my appointment the next day for a cleaning since I hadn't had an exam in over a year. The lady was very rude and in a demanding tone asked me "why are you scheduling your appointment here anyway, you'r previous appointments were with the South office" I explained that I had moved and she said "Oh, well that's fine then", like I needed her approval on my personal business?? Then she decided to change the appointment FROM a cleaning TO an exam and schedule a cleaning the following day. The next day I called to confirm that this was still the case as my appointment was for the following morning. They told me that I had NO appointments schduled. Then they re-scheduled me and put my appointments back in their computer. The next day I get my exam and confirm that I would be back the next day for the work that was needed and a cleaning, they agreed. The next day I wake up early again, drive 22 miles again only to be told that my appointment had disappeared AGAIN!!! They couldn't fit me in and I could come back next week. They were very rude and could care less that I drove 22 miles out of the way to be there in the morning. They seemed to be unconcerned that they were the reason I was there (they made the appointment) and even less concerned that they were the reason I wasn't able to get in (they didn't put the appointment in the computer). This place is so disorganized. All they had to say was that they were conducting a lot of interviews lately and had new people and had no idea who could have set the appointment that was now gone. I am now seeing a new dentist that has a much nicer attitude and is much better organized.
Omni Dental – I don’t like going to the dentist, and I have AWFUL insurance. I do appreciate that Omni takes the lesser amounts that some insurance companies offer. I guess that means they are affordable. I did have to wait 5-10 minutes for my appointment. The office was very busy, but it ran great. None of the other offices I called took the state employee insurance, so I was glad they did. I had a great doctor, Dr. Marc Amsili, and his assistant was great, so I’d have to say that they are okay. I realized that my insurance itemizes every item as a co-pay, and as a matter of fact my insurance pays them nothing. They work for my co-pay only.
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