Austin >Clothing >
Shoes >Karavel Shoes
5525 Burnet Rd # 1, Austin, TX | Directions 7875630.331165 -97.739589
Mon-Fri 9:30am-6pm ; Sat 9:30am-5pm
Neighborhoods: Brentwood - Highland, Brentwood
I was in the store for what seemed like an eternity. Yes, I did the whole sign in thing. What I don't understand is why they make people sign in to wait when 3 salespeople are standing around talking amongst themselves. I can hear their catty gossip about other employees and customers. I guess enough time had passed for it to become my turn. There were several shoes I wanted to try on. I was to.d by the salesman, "you need to narrow it down, I'm not wasting my time bringing that many shoes out". I narrowed it down to three and he still acted as if I was was imposing. He continued to mumble about me probably not buying three pairs. I could not believe someone in a service industry would be so rude. While he was getting my shoes, I picked up my purse to leave and 2 women stood there and giggled.
I have always believed in supporting local businesses, however not this one. They need to learn a lot about service and customers!
No! Just no! Don't go! They are overpriced and lack any service!
No thanks! Won't be giving these folks my money. In this day and age people have many choices. Service is going to make the difference. Karavel does not have a clue about service. It's a shame this family business is being run into the ground. Good luck and good bye!
My husband and I went to each get some running shoes. First of all you can't shop together as the store is split up into several small stores and buildings. We were treated poorly by the sales staff being accused of wasting time while they are on commission. It turns out they have a dedicated New Balance store down south where we can shop together. That was even worse that the New Balance store on Burnet Rd. We spoke to Michael who claimed to be the manager. I thought okay a manager now we'll get some service. His arrogance totally turned me off. We have been running for years and years. I don't need my foot analyzed. I don't need to be lectured by someone my sons age, who wants to treat me like an idiot. I am well educated and quite confident of knowing if a shoe fits. I like to support local business, however this is one local business that won't get my money or anyone I can tell about this experience. I will shop RunTex from now on.
I tried to call the main store to complain and was told to complain to the store in which I had the problem. I'm supposed to complain to the very manager with whom I had the problem. Really??? I asked for the owner. I am told he doesn't take phone calls. An owner of a company that doesn't take calls? Wow!! Now I understand your abysmal service!
Antiquated business model! Not sustainable! Based on their lack of customer service I don't understand how they stay in business. If you don't look like you have money, you get ignored. The salespeople are rude and make it clear they are on commission. Worst yet is the "so called owner, Michael", what a waste. Your only as good as your people...your people stink!
I had an issue with an employee's rudeness, to which I was told to talk to a Michael , who is supposed to be the manager, or owner of the company. He was completely dismissive of me and told me he was not interested in what I had to say and that I could take my business elsewhere if I were unhappy. Apparently they have so much business that they can be rude to potential customer s and send them away to shop elsewhere! I will never EVER shop there again!
Seriously disappointed – I was very excited at the prospect of ginally getting some shoes that fit right. No such luck. The salesman measured my foot and immediately began trying to get rid of me, by repeatedly telling me "We're not going to be able to help you." He finally agreed to show me some shoes when I pretty much demanded it, but it's really hard to be enthusiastic when it's obvious that all they care about is getting rid of you. I went directly from there to InStep and they sold me two pairs!
Good at bygone business practices – We can relate to all the prior reviews, both the good and the bad: they are all correct. These guys are all very competent at fitting shoes, and they have enough business that they can make you sign in, sit and wait, and go as slow as they want with customers being serviced while you watch. We recently drove 60 miles to shop but got caught in an interstate accident traffic jam and were going to arrive right at closing time. Thus we called ahead to see if they would let us in if we were a few minutes late. No sir, not indeed, they close at 6:00 PM SHARP, could we drive back down tomorrow? Well, who can blame them if they can do it and still make all the money they want? So here's what we learned. We went online and spent $230 including all costs for the two pair of shoes we would have paid $345 including all costs at Karavel. We will likely shop there again, but only when we can't find what we want online.
Escorted Out of the Store - Seriously – I am experiencing some issues with my foot, probably plantar fasciitis, and my doctor recommended Karavel. After going through a misdiagnosis of my dog and several hundred dollars, I thought it best to get ONE pair of shoes at that time. Although dress shoes for work sounded nice, I thought I should get some sneakers so I could benefit by wearing them to work as well as walking my dog. My plans were to go back in a few weeks and also get some dress shoes.
My primary goal was to get my foot back to where it should be.
I walked in went to the “sign-in” and was immediately greeted by a large (in stature) man with a cocky smirk on his face. It was a Friday; I get sassy on Fridays too so I understood. Nothing offensive at first.
I told him what was going on and that I had just left my doctor who sent me to Karavel. I told him I needed shoes, but at this time thought sneakers would be more important. I then said, “Maybe some trainers, I don’t know, I’m open for any suggestions.” Then the strangest thing happened. He halfway put his arm around me – hard to explain, he didn’t touch me but I guess "corralled" me by motioning with his arm. I followed. He, without saying a word, walked me right to the front door, OPENED it, put a hand to my back and ushered me just outside the door. THEN he spoke. He said, “See that store right over there?” Pointing to the New Balance store that I obviously saw, it was in the same small parking lot. I just looked at him. He said, “They’re going to be a lot better at helping you find what you need.” He told me to ask for someone, I don’t remember who. Then he shut the door behind me. This was probably 3 weeks ago.
Today I received a Karavel “Groupon” and saw the multitude of trainers on their site. It really brought that feeling right back. It was such a condescending and rude experience there is no way I would return. I still have no idea why I was escorted out the door in such a way. I thought he was taking me see a shoe. I’m not sure if this translates but from a super laid back person – this was a terrible experience. I felt like some dumb little girl and I’m 36! I’ll stick with my podiatrist and In-Step in the future.
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