Austin >Beauty > Innu Hair Salon
2307 Hancock Drive, Austin, TX | Directions 7875630.324526 -97.743678
Best salon in Austin! – I had been looking for a hair place for almost a year after relocating to Austin from Denton. A co-worker referred me to Innu, and more specifically to Eden, and I have been thrilled with the results! I have gotten so many compliments on my hair, and I LOVE going to the salon. It's so unpretentious, but yet very classy at the same time. I have referred my friends and family there, and they are all happy with the magic that happens at this place. It rocks!
Recommended – If you are looking for a new hair salon in Austin that's easy to get to, not too crowded or "stuffy", but full of expertise and amenities...this is the place. The aromatherapy scalp massage ROCKED!! The staff were friendly and professional. The people who work there are a mixture that you almost immediately can relate to someone there. It is not intimidatingly "Chic" and yet you feel like you are in the MOST Chic Salon.
Love it! – I have been going to this salon for over a year and my hair has never looked better. Solana is attentive to what I want, the products are great and they have wonderful customer service.
disappointed – I went to this salon because it was recommended. I unfortunately made a bad choice. I brought in a photo of how I wanted my hair to look. She didn't even get close. She put in permanent color when I asked for temporary (and most of that ended up on my forehead). The blonde highlights look gray. And my hair is hopelessly uneven. I looks like I cut it myself. This is the worst haircut I've ever had. I hope Supercuts can fix it because that's all I can afford after paying $120 for this disaster.
Every day at Innu we call back each client that came in the week before (Monday we call back last Mondays clients, etc.) We leave a lot of messages that go something like this: "Hi. I'm calling from Innu Salon to follow-up on your cut and color from last Monday. We just want to make sure that everything is perfect. If there is ever anything we need to improve please feel comfortable calling us at 458-INNU. We look forward to seeing you again." We really want people to love their hair. A client in this position would have been offered a re-cut and re-color as soon as possible. There would have been no charge for these services. I'm disappointed that we didn't get the opportunity to make this right.
They are consistently great. – I've honestly probably had my hair cut at most of the salons in town at one time or another. With some places I've been to, you may get a great haircut one time and a bad one the next. The stylists here are really good, not just sometimes but all the time. My stylist, Ron, is so meticulous that you'd think he dreams about cutting hair at night. He's got the kind of attention to detail you'd want from your accountant or brain surgeon. This is a good thing. For any of you out there who've had a hard time nailing down a good haircut, give Ron a try.
I love this place – I received the best haircut ever here. The service was excellent. You get a sweet little head and neck rub before a haircut. They even called me a week after my service to make sure I loved my hair! I highly recomend this salon
You'd be crazy to pass up INNU – This was by far one of my most all-time favorite salon experiences. My hairstylist, Eden, is AMAZING; she listened to what I wanted, added what she thought I needed and the result was beyond my expectations. The head and neck massage before the shampoo was to say the least, the icing on the cake. I also received a trial size of a product I was interested in and no pressure to buy. I believe I've found a place to stay! INNU is ultra-fabulous and you'd be nuts to pass it up.
Pass on Innu – I tried INNU recently. Wasn't impress with the cut that I got - layered cut was not well blended. Sevice was not as personalized as stated. It all seemed a bit rush.
Guess I will be returning to my old salon to have my hair re-cut.
As I mentioned in my response to "disappointed," we call back every client a week after their visit to make sure they love their hair. Re-cuts are offered to to those that don't. Our stylists try their hardest and truly appreciate an opportunity to make a wrong cut right. Sometimes it just takes a second chance.
Innu Rocks! – Innu is a great place to work! It's a small, tight, supportive group of "hair nerds." Everyone participates in weekly education, everyone gets along, we share clients and formulas (we're a salaried salon), and everyone loves what they do!
This is important because it creates a happy, relaxed, and informative environment for our clients. If the staff likes coming to Innu then clients should love it!
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