Austin >Household Appliances > Depew Appliance Sales & Service
6717 Burnet Rd Ste B, Austin, TX | Directions 78757-284330.343209 -97.737861
8-6 M-F ; 9-5 SAT
Neighborhoods: Brentwood - Highland, Brentwood
Don't Stand Behind Their Products! – Beware of this appliance store. The products are sub-standard and the customer service is lower than poor. I purchased a washer/dryer set and paid top dollar willing to pay more for someone in the neighborhood and support local business in Austin. My dryer (purchased from them about 7 years ago) had caught on fire and I needed help. Naturally, in a desperate situation, I went to Depew - close to my house. I know now I was at their mercy. I was sold a washer and dryer set that is noted on the web as one of the worst products to buy. There are problems with the dryer - burning clothes, the grate being charred and a smoky odor. ( At the time of purchase, I was told that I was purchasing one of the best sets on the market and that were giving an incredible deal.) I called Depew and first was treated as if I was lying. They couldn't even find my records - from only 3 months before. My telephone number had changed and they said it was the only way to look up my account. After the contact at Depew being insulting, I was able to give every phone number I could remember for last few years. A tech came out and stated that the problem with the burned venting grate in the dryer drum was common and nothing to worry about. I wish I could attach a picture. Yesterday when stopping at the store, I wasn't acknowledged though I know that at least two people saw me - right in front of the desk. When I approached the desk, the telephone rang and the owner, I believe, answered the phone without even motioning to me that he was aware of my presence. I left the store. I will never return to Depew and cannot recommend them to anyone. They sell you something and forget they know you. In the meantime, the washer door now leaks and I certainly cannot call them. Beware, beware, beware.
You are better off with REAL professionals than these folks! – Dont believe these other positive reviews about this company as they are obviously made by their own employees!! Truth is I hired them a year ago and this is my opportunity to give the community an honest feedback.. I like others on this review have never written a completely negative review on any service or company, but, wow...Depew Appliance is the WORST. I bought a refrig there a year and a half ago because I needed a very small, hard to find model to fit my space. I was having a $30k kitchen redo at the time, and I paid 1/2 up front, then never received any bill from Depew. I frankly forgot about the deal and know one at Depew every followed up by phone or mail until Over a YEAR had passed. The salesman Kenneth accused me on the phone of lying and avoiding my bill. Shocked I told him I would check my records and call him back. Within 10 minutes the owner Mike Depew pulled up to my house! Threatening me if I didn't pay him right there and then. It was like something out of a scene from a "hit man" type movie where the big guy comes over to a guy's house to "lean" on him to pay off his gambling debt! I'm not embellishing any of this! When I pointed out that it's been over a year since I bought the refrig, Mike just said "yeah yeah yeah...give me my money...you owe us." STAY AWAY FROM DEPEW APPLIANCE. BBB has already marked them a warning! Austin..Be wary hiring Depew.
Beware of Depew Appliance Store -You will regret hiring them – I was in the area so I decided to stop and see if maybe they had a part that my mom needed for her stove. I went in was greated by them there were four people behind the counter all sitting down. A lady asked if she could help so I asked if her if they carried a receptor for a stove. She asked me what part of the stove it was, she didn't understand and I was explaining what part of the stove it was and there are like three people behind the desk trying to figure it out then a big fat guy got an attitude and said is that the receptor? Yes but I guess they didn't hear me when I mentioned that it was the receptor. Bad customer service and that dam hillbilly needs to think about the way he speaks to the customers or they won't buy. One of those fat asses should have gotten out of their chair ( I know its hard) came up to the counter to talk to me and to also show me the part instead of all of them trying to help. I didn't know who I was even talking to. Go to sears instead.
Depew is the most Terrible Appliance Store! – Worst Appliance Store in Austin Texas! Depew appliance is not for Austin because they have terrible attitude when it comes to customer service!! They are rude and disrespectful both on the phone and in person in their store in 5933 Burnet Rd. You are better off with Sears and other well-respected and decent Appliance stores here in Austin.. Depew Appliance management is just after your money.. They dont treat you the way an honest and friendly business should.
Think really twice guys before you shell out your hard earn money to this business!
Depew Appliance and Micheal Depew rude and unprofessional! – Depew Appliance and Service Inc is the worst company when it comes to customer service and customer relations. And especially Mr. Michael Depew the manager and owner is the rudest and unprofessional person Ive ever met. He discriminates and doesnt care about your satisfaction as customer.. All Mr. Depew thinks is profit profit!! When he talked down to customers he doesnt take second thoughts.. After complaining my dissatisfaction on the service rendered on my washing machine which I believe their technician Steve misdiagnosed it ..Mr. Michael Depew's reponse is "We have done our job, you are on your own now. We dont need your business. Good Bye!!" I was so surprised with his attitude so I asked "Is this how you treat your customers?" he answered me "This is how I treat you".. I felt discriminated and insulted by his unprofessionalism. I couldnt imagine an owner of a business treating a customer like that.. Before I left I told him that I will report him
to Whirpool since they referred Depew to me and I would also report to the Texas Atty General. He just said "Go ahead do what you want to do. We have nothing to do
with you" I couldnt believe we have a business owner like this here in Austin TX.
Would you still support a company like this???
Never!! Be warned Austinites!!
No comparison to previous appliance people that I have worked with.
They have everything you need. – I have been to so many different appliance store and I find that this one is the best. Everything you need, they have it.
Bought a cam/dog kit for my washer yesterday and the service was very friendly and helpful. It's good to see that still exists. Thank you
Courteous and friendly – Great experience, everyone very courteaous and friendly
Excellent job! – They came at the time what was convenient for me, and they were at my apartment the very next day, exactly when they said. No doubt, excellent job!
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