Austin >Food & Dining > Enchiladas Y Mas
1911 W Anderson Ln, Austin, TX | Directions 7875730.354080 -97.726908
Neighborhoods: Crestview, Crestview - Wooten
Happy Hour Specials
Tue-Fri 4pm to 6pm
50 cents off all beer
$1.00 off all liquor
Nachos for $2.25
Best Chorizo Migas--1994 Austin Chronicle: "The Best of Austin"
"Food So Good You'd Think Ol' Maggie was Back in Town."
Hole.in.the wall full with crap. – Decided to check this place out since the parking lot always seem to be full of cars, and what a disappointment. below are the analysis of what we had:
1. Cheese enchiladas with beef sauce: you'll fare better with hormel sauce pour from a can. In fact, the sauce tasted as thought it came from a can.
2. Carne Guisada: A pile of gooey, tasteless, unidentifiable 'meat' that has the color of vomit.
3. Chef's Special: a pile of iceberg lettuce, sprinkle with cubed tomatoes & a sour chunk of raw avocado.
If you're looking for authentic, tasty Mexican food, there are MUCH better places 5 minutes north on Lamar, and they're also a few bucks cheaper.
Save yourself the disappointment & go elsewhere.
Once good resturant has now gone to the dogs... – It is always sad when an establishment that was once great goes down hill this far. Over the last few years I have had my opinion of Enchiladas Y Mas fall till it landed on their dirty floor. They seem to have developed a disturbing lack of concern with regards to getting a customers order correct. Repeatedly I have had menu items ordered as vegetarian ( and described as vegetarian on the menu ) arrive at the table swimming in meat. Additionally a large number of the items that are on the menu are not actually the price listed. In fact , what happens is that the menu states (for example) "vegetarian enchilada dinner" come to find out at this restaurant that "dinner" is 2 enchiladas. period. If you were thinking anything like rice or beans would be part of an enchilada dinner you are wrong. You will be dealing with a la carte pricing across the board. Additionally God forbid you get any kind of salad along with your order as you will be charged for each component of that "salad" individually. I would have given it less than one star if I had the option. In reading the reviews it would appear to me that employees and maybe family members have been pumping up their rating, I label this restaurant a FAIL.
Super Rude Cashier – The cashier was so rude when I went to pick up my to go order. Besides the fact that it wasn't ready, and she wasn't smart enough to calculate my check so I could pay while I waited, she was a complete jerk. It's amazing how during such a brief encounter someone can be so snippy and rude. So much so that I chose rather to walk away empty handed than give them my business. The manager seemed only mildly apologetic. Too bad since I've been going there since before they moved to Anderson Ln. But with a million Tex-Mex options in Austin, who needs them? I'll go where my patronage is valued.
TERRIBLE SERVICE – When you take down the wrong order and serve the wrong food, you FIX IT and you offer something (even a small something) for free for the customer's service. You do NOT yell at the customer. You do NOT tell them they have to pay for something they did not order. It's restraunt 101 - do NOT GO HERE.
If I could have given a rating of zero, I would have.
Not very good – There are much better places in Austin.
Wonderful Tex-Mex – Been going to this restaurant since they opened their doors. First time I went I tried their beef enchiladas and have been hooked ever since. Fajitas are fantastic and their Migas are to die for. I've always found the wait staff to be very friendly and accommodating. Prices are excellent and the iced tea is always fresh and good. Gets really crowded around lunch time so go early...you won't be disappointed! If I wasn't constantly on a diet I would eat there every day!
Poor Customer Service – I am very disappointed with customer service at Enchiladas y Mas. I ate there last night for the first time and the new cashier was having trouble running my credit card. When she asked for help from the other employees, they said, "we didn't get any help when we started, we had to figure it out ourselves." Well, today I realized that my credit card was charged twice. I called the restaurant to let them know and the manager "Eva" said that I had to bring a copy of my statement to the restaurant so they could verify it was charged twice before they would refund my card. Eva stated that there was no way for them to look at their credit card charges from the previous night until the end of the month when they receive their statement. I will just call my credit card company to dispute the charge and I probably won't be going back to this place. There are several Mexican food restaurants in the area to choose from and I don't think this one is anything special, especially with poor customer service.
I am so disappointed with Y Mas. I have met and known of Robert Martinez since Jorge?s off of East Riverside in the 1970's. I have supported Robert as a great cook and what is now Enchilada y Mas. The other night we waited for our food for over 45 minutes. That was not so bad, except that the people who had been seated long after we were, had been served their food and were eating. When the waiter finally came with our food, I expressed that I would not be paying for tonight?s meal. He said that I would have to talk to the manager. She came to the table and expressed that I would pay for the meal or I could leave. We left, but not without sadness of a restaurant that thinks not of their customers, but only to hustle people in and out with no concern of service or respect of customers who have been loyal to Austin's long time business owner Robert Martinez. The manager expressed they had plenty of loyal customers. Now they have two less. Adios Enchiladas y Mas, Robert Martinez and the wait staff that I have enjoyed for many years.
More than Enchiladas! – Being listed as one of Austin's top 10 lunch spots we had to try it out. Although the reviews were mixed here on Citysearch we read carefully and planned our trip early around 11:00A to avoid the crazy wait and questionable service. We arrived at 10:55AM and were promptly sat. Iced teas came almost as quickly and I had to start with the large guacamole dip. After the first bite I moved the bowl from the center of the table to in front of me. I was not sharing. The menu was full of Tex Mex, but the American section caught my eye and I decided to try the Cheeseburger. The rest of my party had the Comida Regular, a combo of a crispy taco cold plate and a pile of enchilladas rice and beans as high as the pyramid at Uxmal. My cheeseburger was large, juciy, seasoned perfect with a pile of lettuce, tomato and mayonaise, exactly the way I ordered it. The chips were thin like I like them and the salsa perfectly spicy. Service was attentive, but I can see when the places fills up it would be a problem. We will be definitely adding this Anderson Ln eatery to our rotation of lunch spots.
Less than bad. – I'm not sure how they did it, but they somehow have managed to make Taco Bell look like fine Mexican cuisine. I take it that this was a fine restuarant 5-10 years ago. As of now, a huge disappointment.
Rock bottom, all around.
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