Austin >Automotive Sales & Services > The Auto Depot
909 Prairie Trl, Austin, TX | Directions 7875830.379678 -97.691039
8:30 am to 6:00pm
Neighborhoods: North Austin Civic Association
I SHOULD HAVE SEEN IT COMING.
A YEAR AGO AFTER RETURNING FROM IRAQ, I WENT TO JIM TO BUY A USED CAR. JIM SOLD ME THIS 1998 BMW 540I, WHICH MY WIFE TOLD ME NOT TO BUY. I WENT AGAINST HER WISHES AND BOUGHT IT ANYWAY. AFTER INSPECTING THE CAR, I FOUND SOME MAJOR REPAIR THAT WAS NEEDED. I TOLD HIM ABOUT THE REPAIRS AND HE TOLD ME HE WOULD TAKE CARE OF IT BEFORE I TAKE DELIVERY. IT TOOK SIX MONTHS AND A WHOLE LOT OF WASTED TIME TO GET THE CAR. NEVERTHELESS, I ASK JIM WHAT KIND OF WARRANTY HE HAS FOR THE CAR, HE TOLD ME ABOUT THIS COMPANY THAT HE DEALS WITH AND IT WOULD COST ME 1200 DOLLARS TO GET STARTED, SO I WENT AHEAD AND PURCHASE IT. A MONTH AND A HALF LATER I CALL JIM TO SEE WHAT WAS THE RESULT OF ME PURCHASING THIS WARRANTY , JIM TOLD ME HE WOULD CALL ME BACK, HE NEVER DID. I CALLED THE COMPANY THAT THE WARRANTY WAS FOR AND THEY TOLD ME THERE WAS NOTHING ON MY CAR, SO I BEGAN TO EXPLAIN WHAT JIM WAS DOING TO ME AND THE COMPANY SAID THEY WERE GOING TO STOP DOING BUSINESS WITH HIM. I CALLED JIM TO ASK HIM ABOUT THE RESULT OF MY WARRANTY ONCE MORE AND HE GAVE ME A LAME EXCUSE ABOUT THE COMPANY SAYING I FILED A CLAIM. I TOLD HIM THAT HOW COULD I HAVE FILED A CLAIM WHEN MY CAR IS NOT REGISTERED WITH THAT COMPANY. HE HAD NOTHING TO SAY, SO I TOLD HIM I WANTED A REFUND AND I WANT THE REPAIRS TO THE CAR TO BE DONE. JIM TOLD ME HE WAS GOING OUT OF BUSINESS AND HE WAS FILING FOR BANKRUPTCY SO HE WONT BE ABLE TO PAY ANYONE BACK THEIR MONEY. HE GAVE ME $100 DOLLARS AND I HAVEN’T HEARD FROM HIM SINCE. I CALLED MY LAWYER HE TOLD ME TO TAKE HIM TO COURT AND I WILL. I WAS JUST WAITING FOR HIM TO RESURFACE SOMEWHERE ELSE TO SEE THE TYPE OF PERSON HE WAS. YAP, JUST AS I HAD SUSPECTED, THAT CROOK. I GOT HIM NOW. WHATEVER YOU PEOPLE DO, DON'T BUY ANYTHING FROM THIS GUY OR PAY HIM ANY MONEY UNTIL YOU FIRST REVIEW THE WORK OR THE VEHICLE YOU ARE PURCHASING. THAT INCLUDES: TITLE, FOX REPORT, WARRANTY, BANKS,HIS CHECKS, PARTS REPLACE, DAMAGE REPORT AND POLICE REPORT, A MATTER OF FACT HAVE THE POLICE WITH YOU IF YOU DECIDE TO BUY A CAR FROM THIS GUY.
JIM GOD IS GOING TO MAKE YOU PAY FOR WHAT YOU HAVE DONE TO US ALL.
Holy cow. There are other people in my situation with The Auto Depot. And yesterday, I went up there (bus ride, long walk from bus stop) to finish all this funny business...and....guess what? The place is closed. Deserted. All the signs down, all the cars gone. Gone. I brought a lemon of a car back...he owes me for the car and some cash down on a replacement...and I've been hounding him for a year. It's clearly theft, as he has the car and the title is in my name. So, if anyone has advice on how I should handle this, email me at firstname.lastname@example.org...and also, let me know if I can help out with a case against him.
THIEF WITH ABSOLUTELY NO REMORSE – To everyone that is in my position (you know who you are) I beg that you contact the attorney general's office, we might not be able to put Jim where he belongs (prison) but if we unite we can at least prevent him from abusing and stealing from more people.
Great Work – Jim has fixed my Jeep and my wife's Honda for years. He's done body work, brakes, struts, and most recently an A/C repair. I was quoted $1,600 for A/C work at another shop. Jim looked into it and found that I didn't need as extensive a repair and I was on my way for less that 1/4 of what the other shop would have charged. He could have easily taken my money and I would never have been the wiser. Jim has always been fair and honest with me. He even offered to reimburse me the cost of the repair if the more expensive issue ever did arise. You can't get much better than that.
Just bought my 2nd car from The Auto Depot – I just bought my 2nd car from the Auto Depot and Jim Ernst. The first car I bought was an Acura Integra over 5 years ago. I was looking for another used car and went back to Jim Ernst to see what he had. I bought a great 2001 Honda Accord. Seems to run better then all my other cars. Jim is also a very funny guy and I've enjoyed doing business with him.
DEPOT SHADY! **DO NOT DO BUSINESS WITH THESE CROOKS!** – I wish I could give NO stars.
This email I sent him today might sum it up:
We bought a white Honda Accord from you in September of 2010. We were promised we’d have the car within 2-3 weeks, title and all. It took approximately 8 months to actually get the car. In the meantime the loners were a constant headache with a host of mechanical issues that often left D-- stranded.
We were given many interesting excuses for why it was taking so long to get the car we’d paid for in full. Since finally getting the car the excuses have become more elaborate as to why we do not yet have a title; a title that we had previously been told you had then you didn’t then it was stolen then there was some out of state red tape, etc. etc. etc. Not only are we still stuck on this whirly-gig-ride of wasted time, wasted money, frustration, wholly inappropriate and consistent inconvenience, but the car is no-where near worth the more than $3000 we have put into it. Should we sell it today, we’d be lucky to get $1000 for it.
The latest circus trick is that we have to give information about the car (VIN# etc.) to some guy who processes a “mechanic’s lien”. Firstly, why doesn’t Jim have this information to give to Mr. C--? Secondly, why on earth would there be a lien on a vehicle we have more than paid for in full? It has been a year and half. I’d say we have been more than patient.
I have finally begun asking for info and advice at the law firm where I work. There seems to be a lot to raise eyebrows about and though I am not a litigious person and certainly not in the habit of threatening anyone with legal intervention, we are teetering on that slippery slope.
I expect either a refund IN FULL (for return of the piece of crap car) or a clear title within the month.
*This is being sent in lieu of a phone call because any attempts to have an honest, open, respectful and productive conversation with Jim has been impossible. Jim is rude, assuming, hair-trigger defensive, insulting and just all around dishonest. Please do not call us to try and blow more smoke, manipulate us, lie to us, give us sob stories or excuses. Contact us only to notify us you have a refund check ready for us or the title ready to pick up.
In the meantime, I’ll be filing complaints.
JIM owes me money too. – This guy asked for 400 down and guarenteed we could get financed. The next day, after we couldnt get financed, he refused to retun my 400$ because "He spent it".
He promised a return in 14 days with interest.
6 months later.... NO SHOW.
He is a smooth, old conman that is surviving these hard times by SCREWING us that DO work.
send my money.
Don't trust this old man.
CONMAN- OWES ME MONEY – Jim is a JOKE.
Lies his @$$ off to get your money, and will try to sell you a piece of junk, that's been totaled and can't get financed- THEN KEEP WHATEVER HE ASKED FOR THE FINANCING DOWN
Ive been waiting 6 months for my money. CONMAN
THIS GUY IS SHADY. Smooth talking CRIMINAL.
call me for details- 3366121887
I'll tell you ALL about everything he has put my family through.
Ex-Mechanic, I worked for Jim, he owes me money – Okay so I've seen come of the reviews and this is one of the few places that I should of looked at the reviews before I even considered working for him. My employment only lasted about a month when some crack head stole a part I took off and Jim tried to get me to pay for it and I refused. He owed me (still does) $500 plus and would not pay meevev after calling the police and refering him to OSHA. This guy buys the junkest cars in Austin and somehow gets them back on the road, but trust me they should'nt be. Anyway asked me to borrow money the first week he was going to pay me. Who borrows money from there employee? Also I've ran a business myself and anyone else that has would tell you that you pay yourself LAST not first. But as you can see on these reviews he takes a lot of money from people and has to be going somewhere. Well its not in the mechanics pocket I can tell you that. If anyone out there gets screwed by him I can testify any and all things illegal he does. God bless everyone.
Auto Depot's Jim Ernst has always treated me more than fair – I have been going to Auto Depot for about 12 years now, ever since I happened to find Jim Ernst of Auto Depot in the phone book. He asked me to trust him so I gave him a chance and he treated me like family. Jim saved me over $1,000 that I was quoted from someone else to fix my air conditioner. He has always been trust worthy with me. I'm shocked at some of these angry reviews. I just had my car towed there a few weeks ago from a place down south that had quoted me almost $800. Jim had his guys fix it for $260. I'm more than happy to have the extra money in my pocket and my car running great.
I appreciate your help
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