Austin >Shopping > Ulta Salon Cosmetics
9607 Research Blvd Ste 600, Austin, TX | Directions 7875930.388830 -97.740730
Mon. - Sat. 10am - 9pm;Sun. 12am - 6pm
Neighborhoods: Gateway, North Burnet - Gateway
Wow... Umm... I didn't see any of the comments below here, thankfully, before I went and got some skin care stuff done.
I'll be honest right here. I have some pretty bad acne along my cheeks and jawline. The fact that I was approached by the sweetest woman who actually took the time to stop, ask me if I'd like help with skin care products, and, FOR ONCE, not immediately direct me to the nearest acne line, was amazing! Yes, I know I have acne, but I don't want a reminder about it every 10 minutes.She made me feel like she truly just wanted to help me find what I needed.
Eventually, as she's showing me some of the products that would help me the most (she even broke down what products I used already!), she tells me that they actually have a spa area in-store, and are currently offering $20 mini facials (called "microzones").
Basically, well worth the money. I left feeling absolutely beautiful, and my skin has never before felt so incredibly amazing. In just 20 minutes, too! I actually scheduled another appointment with her in just a couple weeks, too! Love this girl!
Really disappointed – I was never actually able to get a haircut. I have avoided going to Ulta because I have heard so many bad things about their salon, but because they were running a deal for first time customers, I decided to give it a try.
They advertise all over the place that walk-ins are welcome. So today when my schedule magically opened, I rushed down there, which is a good 25 minute drive.
Unfortunately when I got there, they only had one person on staff, and he was completely booked.
If they are going to advertise that walk-ins are welcome, they should at least make an attempt to staff enough people to support that advertisement.
Drugstore, beauty-supply shop and a full-service salon wrapped into one. – In Short
Selling everything from Q-tips and nail-polish remover to Elizabeth Arden cosmetics and ionic hair dryers, this shop is popular with beauty junkies. Offerings include fragrances, hair-care products, OPI nail polish, bath and body essentials, workout DVDs and yoga mats. A selection of aromatherapy candles, massage creams, eye masks and more help you create a spa-like experience at home. The full-service salon offers services including cuts, colors, perms, facials, manicures, pedicures and waxing.
Horrible service – I have rarely experienced such a snobby staff !!!! They literally talk "down" to you and then seem almost annoyed to help you. Most of them look like they're still in high school and can barely utter an intelligent sentence. Save yourself the trouble and go anywhere else!
Bad Customer Service – Talking about customer service, the ULTA at research has not learnt the true art. Stop herding your customers at check out lines and put a proper line in place. We are not here to adapt a new policy each time we come here. Lots of customers before and after us and including us were yelled at. It probably will save you some breathe and speed up the check out process by putting proper line signs. And customers will not be forced to walk in cycles from register to register. No wonder some shops are wondering how come the Christmas sale figure doesn't go up.
Beware of waxing! – Some services may be fine, but I know of two people (me included) who were badly injured getting eye brow and/or other facial waxes. Their technicians need additional training!
Gotta Love Mary – I've received awesome customer service at Ulta. I also am very happy with my stylist, Mary. She's friendly, courteous, professional, and knows what she's doing. AND she listens to what I want, which you can't say for alot of stylists out there!
Don't bother – This salon has all of the attitude and none of the talent. It is overpriced, and offers no better haircut than another stylist I went to who charged $15 less. I have been there several times, and every time I encountered someone who seemed just a little bit annoyed that they had to do their job.
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