Austin >Automotive Sales & Services > Arbor Car Wash & Lube Ctr
10401 Jollyville Rd, Austin, TX | Directions 7875930.397438 -97.749855
Best customer service ever!!! – I took my vehicle to the Arbor Lube Center on Lakecreek Pkwy. thinking it was still a JiffyLube. I almost left when the gentleman who greeted me informed me of this since I had been bringing my vehicles to this location for quite some time. "He", the attendant who turns out to actually be the manager explains that the place is now locally owned. He explained the prices which were no different than Jiffylubes actually cheaper since i use a synthetic oil. The manager who happend to be the one who serviced my vehicle, checked my tires,reviewed my service recommendations and rang me out. He also informed me that I could go 6k miles on synthetic oil instead of 3k like Jiffylube would say. His honesty was greatley appreciated, this place knows how to get your business and I recommend anyone needing automotive service to bring their car here! Plus you get a free full service carwash.
Awesome place after a rainy day – Ever notice after a big rain storm how dirty a car can look...Anyway I went here and was just wanting to get my baby clean. Little did i know i was over due on my oil. I was told that my car wash would be free if i was getting my oil changed...Rock n roll.. Cool...I was out of there with in 30 minutes for oil and clean.
Great Place – I was able to wash my car and geta oil change in one stop. all i had to do was pay for it lol.. they did everything else
Best Service in Town – I have been a repeat customer of the Arbor for a couple of years. I am always very pleased with their staff and the atmosphere they have created. I feel that I can kick my heels off for a few minutes while I am there and relax. I admitted that I can be a picky person but every single time I want a specific spot cleaned or maybe some extra attention to a certain area they have always taken care of my vehicle without complaining.
I also have used their oil change facility a few times and I can say based off of all of the other places I have been in the past this place is by far The Best!! Yes... someone will eventually come up to you and cover the recommended services for your vehicle, but I have had them come to me and say that my vehicle is in perfect running condition and all my maintenancs seems to be up to date.
They have earned my trust!! Keep up the Good work!!
Hidden Surprise on Jollyville – After moving from Detroit a month ago I have been hesitant to find a new place to handle the maintenance of my Mercedes after using the same service center for years up North. Problem is now solved with an added bonus of a one stop shop. Oil change, car wash, and popcorn? Sold! And I hate popcorn but inhaled a bag anyway. You Texans have made my transition a little easier. Have the popcorn ready because I'll be back.
Really i get a wash too – I was going to go to find a new place to get my oil changed and decided to google. I found this place and wow am i impressed.. I have never got a oil change and a car wash at the same place.. Great concept. The shop was clean and all the people there were really nice and freindly. I will be back again and again.
Good wash. Bad Used Car Salesman like greeters. – The first time I went there, it was a pleasant experience. The guy over the phone was nice and he even took in my car right at close.
On my second visit a few weeks later, I pulled up to get my car washed on Friday, May 15th around 4pm. I usually don't get the extras (wheel shining, wax, etc.) because I know all the extras are not worth the money and usually something like armor all on my low-profile tires usually spin off while I drive anyways. I usually clean my wheels the way I want at home. Plus, I don't drive the car much and there's only brake dust on my wheels.
Anyways, when I pulled up, I told them that I want the basic full service for $12.95. The greeter (Caucasian, with slick back hair, wearing aviator sunglasses) said in a fast-talking used car salesman way "You don't want your wheel shined or dash armor alled or anything?" I said "no".
He said, "Huh, I never seen a BMW washed with dirty wheels." I said, "Do you want me to take my car somewhere else? There are plenty of places on the same street that I can take it to."
Anyways, I ended up washing it there. People like this are not the best first impression for Arbor Car Wash. I hope they realize that.
Friendly, Austin Family Owned – We've been using Arbor car wash for our car washes and oil changes for over 4 years. I have found them to be friendly and honest. They recommend service from the dealer's guide only and offer decent prices. Most importantly, they have a very friendly house dog that rans around...very Austiny.
Simply shocked....!! – I am truly shocked that Arbor Car Wash is listed here as #1. Here are some points of my experience this past Sat.:
- they didn't vacuum the back seat floorboards. When I pointed that out, they were annoyed and then did it quite poorly.
- the finisher didn't even wipe my dashboard at all. Same dust is there as when I went in.
- my windshield is filthy; inside and out. I had to redo them myself when I got home.
- when he pulled the car up, after the shoddy re-vacuum job, he put the window down and up, and didn't reclean it. You can imagine the water spots and streaking that caused.
- the door jams were not cleaned or wiped
This was such a disappointing experience. I bought the "Valentine's Day 2 for 1 Special" so I get the next deluxe service free. What a waste, since I will not be going back here again.
1ST TIME AND LEFT WITH DAMAGE - COMPANY MOTO NOT MY PROBLEM – I went in their to get a detail on my car and left with damaged seats. The company took blame for the mistake but then when it came down to the bill were not willing to pay the full amount. I had to repeatedly contact the company to get the ball rolling to get my seats fixed , when they would always inform me they would contact me back and never did. Because the company is was not willing to pay for full damage I am ending up having to take it to the next level. I would not recommend taking your vehicle cause i would hate for anyone else to be in this type of situation. i am now having to pay $600 out of pocket for something that was not my fault at all!
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