Lubbock >Floor Coverings > Yates Flooring Ctr
1901 W Loop 289 Ste 11, Lubbock, TX | Directions 7940733.576218 -101.941856
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
JWRONG HAS THE CORRECT NAME – I would first point out that travertine has several different grades (qualities) and Yates Flooring will match any Dallas price if it is for the same quality of product. As far as Yates sales professionals being rude or dishonest, that just is not the case. You do not survive for 35 years in this business climate without being honest, dependable and service oriented. Yates always has and always will go above and beyond the norm to make sure that their customers are pleased with their purchase. We admit to being human with the accompanying flaws but we always make every effort to right every wrong at whatever the cost. It is sad that someone can post such negative comments without substance, especially since he didnt even purchase carpet from us. I depend on the review system also but I would highly recommend that we all research any information that is being posted whether good or bad. The only accurate statement that this nameless reviewer made was that we had a good showroom.
Do not shop here unless you like rude salespeople, high prices and dishonest pricing practices. I have done busieness with Yates once and was unhappy with the level of service and how unprofessional the salespeople are. I ended up buying a travertine from them at like $4 per foot that could have been purchased in DFW for around $2 per square foot. When I told the wormy salesperson Scott this he said then why dont you just drive to Dallas and buy from them. Very unprofessional. I recently tried to do business with them again on some carpet and was given a good price by the rep only to be told at ordering time that he made a $1000 dollar mistake to my disadvantage and I would have to pay the difference. He also said that was the best that he could do. I am in sales and if I quote my customers wrong I will live up to the price. He was lying anyways because I called up carpet one and they were more than happy to beat the Yates price and nearly mathed Yates original price. I guess that is the difference between dealing with a professional company and a dishonest company. You can shop at Yates for ideas because they have a good showroom, but DONT EVER BUY FROM YATES!!!!
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