Berkeley >Spas >
Day Spas >Surfaces, The Spa
1702 Solano Ave, Berkeley, CA | Directions 9470737.891188 -122.282350
Wed: 10:00 am - 6:00 pm
Thu: 2:00 pm - 8:00 pm
Fri: 10:00 am - 6:00 pm
Sat: 9:00 am - 5:00 pm
Neighborhoods: Berkeley Hills
Worst Spa Experience in My Life! – There is no way this place should even have the name "spa" in it - it was awful! The service was terrible on both the wrap and facial, including but not limited to the rude demeanor and lack of professionalism by the staff, the remodeling going on in the same room as the treatments, and the fact that I left with irraited and raw skin that lasted for days right before my wedding. I have been to a number of spas, and this by far is the worst. The treatments seemed like they were performed by folks who have never had any training, and the sessions were consistently interrupted by construction folks walking through the rooms. I was very disappointed and expected much more from a spa on Solano Avenue. Stay away!
We would like to apologize for any discomfort you may have experienced. Although we wish you had said something when asked. Although there seems to have been a mix-up. We have no remodeling going on. The new Spa was completed in June, 2007. We don't recall anyone being rude to you as it is not necessary. Our only objective, as it has been for the last 27 years, is the best service. We know that no everyone will be entirely pleased with everything. But we continually ask if our clients are comfortable, if the wraps are too tight, etc. Had we known something was irritating you, we would have corrected it immediately. Body wraps are not relaxing. You are wrapped and you work out for an hour. We've done this for over 15 years. We invite you to come again and let us show you why we were the first spa on Solano Ave and have been here since 1981. We take our business seriously. Our policy is if services aren't done to your satisfaction, we do them over until you're pleased. We stand by it!
Great facials and service – I'm totally impressed with Surfaces. The service is excellent and the facials have been showing me that I can actually use less products and get better results. When I go to this spa I can leave everything behind and just relax and enjoy being treated like a queen. I can't wait for my next facial there.
Best products, Best service – LOVE their products. Owner Vel actively promotes a "Less is best" attitude toward skincare. I was a skeptic at first, since I was using a 6-step, chemical-based line from the dermatologist. Now, just cleanser, "serum" and a little eyecream... easy! And my skin is surely healthier than ever. I recommend this line to everyone I know. Good for "problem" skin or just anybody!
Facial services feel sooooo good, Vel has magic hands. Very soothing. I like the results from photo-rejuventation too. Ambiance is contemporary and tranquil, spotlessly clean!
Scheduling can sometimes be a little confusing, but with some flexibility it always works out.
I'm a devoted client, I like the simplicity of her products and services.
Fabulous Facial – I received a gift certificate and I left this spa in bliss. The facial and massage was fabulous. I learned a whole new way to care for my face and body. The place is beautiful and the staff is very knowledgeable and kind. Overall it was a very pleasant experience and the next time it will be my gift to myself and worth every cent.
A long awaited exhale! – I moved to this area about six months ago. I had so much skin care products and my skin was still not like I wanted. Still breaking out in my forties. After a few facials at this day spa, I finally feel like my skin is making progress. My friends are commenting on my skin. They really know their stuff!! The products are great and organic. Their concept on skin rehabilitation is what I've been looking for and didn't know it. Less products, better skin! I can't beat that. I thought the more you paid for products, the better. I was so wrong and glad to have found a place that makes it simple.
Awful, chaotic, rude attitude – This place is a nightmare. I've purchased a gift certificate for Valentine's to my wife to the Surfaces, and it turned into a very unpleasant marathon of haggling with the rude owner of this shop. It started with them charging my credit card twice, to being completely unresponsive by phone and email, to not wanting to offer a weekend slot (because they already got the money for the certificate!), and finally messing up the schedule, so that when my wife showed up, they claimed her session was the previous week. during the whole time the lady had such an awful attitude that you wouldn't want to get relaxing massage there anyway...
We have been caring for your wife's face for over a year now. She called on a Thursday and asked for an appointment on Saturday, which she was given. As a reminder, we always give a courtesy call the day before. We did not receive a call that we were in error. The next Saturday she arrived and was informed she did not have an appointment. She stated she didn't know what happened. She was kindly given another appointment for her facial. We apologize for any misunderstandings and will do whatever we can to rectify a situation. We honor our clients and rudeness in not tolerated. Also, our response time is immediate. Most important, let's talk so we can get your wife the best care.
A casual East Bay day spa offering state-of-the-art treatments. – In Short
Offering a large selection of services, the spa believes in the concept of affordable, clean and simple skincare treatments. Locals can enjoy massages, waxing, tints, body wraps, nail care and treatments using the spa's all natural product line. Facials include intensive lifting treatments, bio peel treatments and collagen facials, to name a few. The spa also features highly trained massage therapists who offer full body massages, deep tissue, hot stone massages and cellulite reduction treatments. Waxing services are also available and include Brazilian waxing and bikini wax.. For those looking for effective treatments in a comfortable atmosphere, this spa offers it all.
It's gorgeous and the service is thorough – I passed by the new Surfaces, the Spa a week ago at night. It was so beautiful I was intrigued. So, I made an appointment. This is their new spa. The place is really gorgeous. What an eye for detail. I felt so special. Everywhere I turn, I was surrounded with a great ambiance. They are not quite thru yet, but I can jsee where they are going.
My facial was unbelieveable. I have never had a facial like this before. They were thorough and I felt like a million when I left there. I WILL BE BACK AGAIN AND AGAIN. Thanks for thinking of people like me when you planned your new location. It truly made me feel special. G.Matson
The best service and best facial ever – I had a great facial. It was truly the best I have ever had. You now have a new steady monthly customer. Thx Linda
Greatest Deep Tissue Massage – I have really been working hard lately. My body has reflected all the stress and tension. Saturday, I went in for a deep tissue massage. It was really great. The therapist was wonderful. She listened to everything I said and worked those problem areas well. I left there feeling like a new man. I love it so much, I going back in 2 weeks and this time, bringing my wife with me. Thanks Surfaces I really appreciate your service.
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