El Paso >Women's Clothing > David's Bridal
1117 Geronimo Dr, El Paso, TX | Directions 7992531.784007 -106.408072
Mon. - Fri. 11am - 9pm;Sat. 10am - 6pm;Sun. 12am - 6pm
They "require" you to have an appointment, but apparently if they find out you're not spending enough, they'll double book you and take in a "walk-in" to consult right along side you. My "advisor" Emma paid no attention to me and my fiancé once another Spanish speaking lady walked in with a higher price point and made no secret that she was helping her as we sat waiting for word on dress styles I had selected via Internet. We sat there for over 10 minutes to hear if they had a size, but rather than checking on an answer, she was assisting the other lady. Sad part was, we may have said we were going to spend $300, but we wound up buying a $1200 dress at a competitors after we left only having tried on 3 dresses in less than 45 minutes. She never even came to see us out, just yelled from across the floor "sorry we didn't find anything".
Probably the worst shopping experience and customer service I have experienced:(
Not only were they pushy about trying to get me to buy a wedding dress, but when I ordered my bridesmaids dresses from them, the follow-up service was horrible!
They gave my maid of honor a hard time when she picked up her dyeable shoes and shawl by first telling her they were never ordered, and second, claiming they were not paid for once they found them. I complained to customer service at the corporate headquarters and hopefully they will do something about it because when we went back to finally pick up the maid of honor's dress, they could not find her dress and it ended up in the alterations department. Ugh!
Poor customer service – Selection good. Customer service poor. My daughter recently got married and we went to several bridal stores to shop for wedding dresses. Unfortunately, she fell in love with one at David's Bridal. We set up an appointment to try dresses on. We arrived on time and we were told that our assistant was on a break so we started going through the dresses to choose what my daughter would try on. The manager promptly came over and was clearly irritated. She told us she could only get 6 at a time. We later bought the dress and scheduled an appointment for alterations. You cant past the front door without going through a receptionist, and it took several people a while to figure out that our appointment was with the seamstress. You would think that since they offer one basic service (wedding dresses) it wouldn't be so difficult to figure this out! Then as we are heading back towards the seamstress, the receptionist yells out that I have to pay for those services today! How unprofessional! I spoke with the manager regarding my discontent over the way this was handled. Then when we picked the dress up on another date from the seamstress, I was told that I could bring it back to have it pressed. So I returned and the same manager as above, once again, clearly unhappy told me that the dresses already come pressed. I stated that we were offered this service and I wanted it done. In my opinion, the manager was very unprofessional everytime I dealt with her.
Good prices, large selection – I enjoyed going dress shopping at this store. I tried on 30 of the dress in the store in my size or close to. The customer service is good. The selection is great. The prices are low.
Wedding dress hunting ground for real-world brides on a budget. Princesses need not apply. – In Short
A chic, sleek boutique, it's not. But those willing to look carefully will likely find a big-time bargain. The staff is helpful and knows the merchandise but doesn't provide extensive one-on-one attention or advice. Stores (particularly on weekends) can be swamped with brides-to-be. David's specializes in beaded satin A-lines and simple lace sheaths that just hit the $500 mark. Most labels are tasteful but of medium-quality: Gloria Vanderbilt, Lady Eleanor, Oleg Cassini and the likes.
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