El Paso >Auto Dealers > Bravo Cadillac Hummer
6555 Montana Ave, El Paso, TX | Directions 7992531.789734 -106.400335
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Mike Rodriguez at the service department has absolutely no clue when it comes to customer service. My vehicle needed work done unfortunately Bravo colud not take care of the issue so my car had to go to a different agency. Mike told me when my car was ready for me to pick up it would be back at Bravo! So as a by the way at the end of the day...Mike tells me there is No ONE available to bring my car back to Bravo...so of course one more day without my car! Mike is so unprofessional he never bothered to give me a status on my car I had to call the other agency to get updates. He absolutely has NO Empathy, inconsiderate he does not think about the customer AT ALL!!! Unfortunately this is not the first time I have had a problem with Bravo! I will never purchase another vehicle at Bravo...I know they can care less... but one thing for sure I will always makea point to let friends and family know never to deal with Bravo!!!
service department second to none and the vehicle selection is great in their used car lot. – i own a 1996 oldsmobile cutlass supreme, which i have brought to bravo for service many times. all the times that they have serviced my vehicle, i have been completely satisfied with the overall service, starting with the service advisors, whoever it may be, to the technicians and the service manager is very knowledgeable. i would recommend bravo cadillac hummer to everyone i know and am looking forward to buying my next gm vehicle with bravo.
great customer service – I have a 2007 Escalade, my service advisor is Mike Rodriguez, all the employees at Bravo Cadillac
are great. They treat me like a friend, not just like a customer. I recommend Mike Rodriguez at Bravo Cadillac to anyone who needs to take their vehicle for service, or if you are looking for a new or used car I recommend Joe Moreno (Sales person) he is very informative and makes the sales transaction nice and
Don't go with "HIM" – Took my Oldsmobile to have a problem repaired-received a diagnostic from a Mike Rodriguez-he "allegedly" fixed it. Had EXACT same problem again-took vehicle back to him and he then stated it was another problem and wanted to charge me for more work. If I could go into detail, you'd understand that he/they cheated me. After getting another diagnostic from him, and realizing what he had done-I took my vehicle to a real mechanic.
Im not blaming Bravo, they've done excellent work before-Im just pointing out not to go with a "certain person" for help.
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