2380 S. HWY 89, Bountiful, UT | Directions 8401040.86470533958358 -111.89433318264712
Monday - Saturday 9 am - 9 am
Sunday - Closed
M-F 7 am - 6 pm
Saturday 8 am - 5 pm
Sunday - Closed
Great Customer Service
I went in on a lunch hour and had a scheduled oil change and ran into some challenges along the way. My wait was longer than usual and conventional oil was used instead of the requested synthetic. The technician graciously took my car back and did the oil change again and put synthetic in. The billed amount did not match the advertised amount for synthetic oil but I paid it anyway and left the dealership upset.
The next day I received a call from the Service Manager apologizing for the service I received and asked what he could do to make me a happy customer and willing to do return business. Everything ended up being taken care of and the manager did what he could to make me happy.
I will surely be returning for future services since they are a dealership that truly cares about their customers satisfaction.
I went in to Toyota Bountiful because they had a car for sale on KSL that I was interested in. The customer service while looking at the car was wonderful! It was very easy to get in contact with the sales man. However the buying process was a completely different story. I went in to sign all of the paper work however my co-signer could not come that day and I was told that I could take the car and the paper work, get it signed and bring it back the next day. So obviously I took the car. I called the next day to see if I could bring the paper work in and could not get a hold of the finance officer that I dealt with. I finally was able to talk to her the next day and she said that she was going to shop around for some better interest rates for me (awesome!). However, I could not get a hold of her after that or get the process worked out. I proceeded to call repeatedly over the next 10 days and left AT LEAST 6 messages. When everything was finally worked out they wanted me and my co-signer to come to the dealer right away if I was to get a better interest rate. Unfortunately we both have jobs and are not able to drop everything, I then got attitude from the finance officer saying that it needed to be taken care of since it had been so long. Uhm, duh. I had called multiple times and left multiple messages. I finally told her to just come pick up the original paperwork since I would rather have the higher interest rate than deal with this headache any longer. I was told that she would call me back within 10 minutes to let me know if someone would be able to come pick it. I, of course, never heard back from her and someone just showed up to my work 4 hours later. I love my new car however if I would have known that things would be handled the way they were I would not have purchased from this dealer.
Scott Argyle and the entire team were incredibly helpful and friendly while I purchased my vehicle. I would encourage anyone shopping for a new or used vehicle to only shop at Toyota Bountiful.
We recently purchased a new Toyota Sequoia and are extremely happy with Toyota Bountiful! Honestly, we weren't happy with our first sales person but Kirk Bengtzen turned around a potentially poor experience. He personally answered all our questions and was very patient with our decision. He knew his information about he vehicle, responded (day or night), and provided the best price on the initial request. We live in Boise, ID and compared with dealerships across the Northwest. We literally talked with dealerships in greater Seattle, Spokane, WA, Portland, Salem, Ontario, OR, Pocatello, ID, Boise, and SLC, UT. In the end we came back to Toyota Bountiful who gave us everything we wanted when others would not. We are so happy with our Toyota Sequoia and can't say enough. You all are awesome and I will be back to buy from you on our next auto purchase.
UPDATE: We took our minivan for a checkup on April and they told us that it needed work that would cost us around $1500. We didn't have the money at the time so we started saving to do the work.
Now in May we figured since we bought a repair contract maybe it was covered? So we called and they told us it would not be covered because we were over our miles. The funny thing was that it was covered at the time they found the problem. We asked them if they were going to do anything to help us but said that there was nothing they could do.
So I filled up the Toyota survey for that service visit and gave them a bad rating. Called Toyota and reported the issue with the dealership. I got a call back later from the dealership service department saying they were contacting the insurance company and trying to get them to work with us since they had documentation that the issue was there when we were covered. Suddenly they were trying to help us so we were happy.
That feeling was short lived because then I received a call from the General Manager, Kirk Bengtzen, saying that since I had left a bad review he had instructed his employees not to help us at all and that I could take my car to be fixed at any other place and hung up before I could explain myself.
The sad thing is that all this could have been solved back in April if they would have checked that we had the service agreement they sold us when we bought the minivan from them and that we were covered. I admit we should have asked about it. I guess we were confident they would care about us enough and would know about our service contract. I guess we trusted too much.
In short, when things went bad the service department didn't pay enough attention and then management decided we were not worth the effort for even the smallest courtesy. I guess I learned they can't be trusted the hard way.
UPDATE: After talking directly with Kirk Bengtzen we were able to find a way to make it work for everybody. I do appreciate very much that he and his team put the effort to work out a deal that will get us back to a working car without going bankrupt. It's very good to know that after all these hard times we will be taken care of. Thanks Bountiful Toyota!
If you buy a used car from them take it straight to your mechanic and get it tuned up. Or you'll likely spend thousands of dollars like we did. And don't buy the extended warranty. It is worthless no matter what they tell you.
I usually never write reviews, but the service here, especially by Kahn at the dealership was so deplorable! He seemed nice enough at first, but rather than talking about the car I wanted to buy, kept talking about his baby on the way, and didn't seem very informative of my questions....that should have been my first worry. Anyways I unfortunately bought a car that didn't have ABS brakes from them, which I found out after leaving (Kahn, of course did not inform me of this) the dealership was nice enough to let me bring back the car the next day and get something else. Yet, my story of problems with this dealership and Kahn does not end... Kahn promised me a spare tire with this car (it did not have one in the trunk and is a used car), and 3 weeks later, I'm still waiting. He won't get back to me and I feel like he is not being honest and is jerking me around. As a healthcare professional, I value honesty and professionalism, and have found the professionalism and honesty of this dealership lacking. I do not plan to ever go back there for future business, and definitely when friends, family, or even patients are looking to buy a new car, I would never recommend this place!
I want to thank Menlove . They have made things look a lot better for me and I love my new ride . I though i would never get out of the mess i was in and I would indeed tell friends and Family.
fulfilled – They accommodated our schedule, showed us the vehicles that would fulfill our functional needs.
Courtesy of service advisor was fantastic – Courtesy of service advisory was fantastic
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Toyota Bountiful on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.