544 W 750 S Ste B, Bountiful, UT | Directions 8401040.881888 -111.894093
I have used this company for both Business and Personal use for many years. They have never done me wrong, and let me know up front if they can not perform the job I need done. Great company, be sure to use them next time you need another key for your vehicle. Save tons from the manufacturers costs.
Poor Customer Service - Employees not truthful – Mac's lock & key in Bountiful Utah needs to go back to school and take customer service 101. We spoke to four different employees at Mac's lock and key in Utah and our home's safety was put at risk for almost six days. They had been given an order to rekey a home and said that they would get back to us. They never did. If you pay them to rekey be careful. One of the employees told his boss that we had canceled the order which was not true. The check had already been cut to them and we needed the home secured. I would rather pay more to not be lied to. Would you let your home not be secure for six days to save $50? I will never again.
It is hard for me to respond to this review without knowing for sure if you are the customer that I think you are, but I am going to respond to the situation that I think it was. This job was the result of a home sale and our client was the selling agent on the home. The selling agent requested that the title company contact us after closing to set an appointment on behalf of the new buyer. This never happened. The title company mailed out the check to us after closing, but never called us to set an appointment. When we received the call from the buying real estate agent, who was already upset because the job hadn't been done days ago, we had not received any notification from anyone (the new buyer, the selling agent, the buying agent or the title company) that the home had been sold and the rekey needed to be performed.
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