Richmond >General Merchandise Stores > Roberts Hot Tubs Inc
2343 Welcome Ave, Richmond, CA | Directions 9480437.928869 -122.346604
Mon-Fri 8:30am-4pm, Sat Closed, Sun Closed, Appointments Available
Neighborhoods: Cortez - Stege, Cortez/Stege
Avoid Roberts Hot Tubs – Similar to the last poster, I ordered a thermal blanket from Roberts Hot Tubs. After the order, I received only an email indicating they had my order.
After 4 weeks and nothing showing up, I sent an email asking where my product was, telling them I needed the cover and asking them to express ship it to me.
I received a reply 5 days later simply informing me it has now been sent and that UPS should have sent me a confirmation email.
I did get the email from UPS and hope to have the cover in a few days. There was no apology, no explanation of why it has taken over one month, they would not rush the product out.
Their service is terrible and with so many alternatives, I highly suggest you find another supplier. I'm awaiting the shipment now, it had better be brand new (unlike the last review mentions).
No customer service at all. Claim that they have a 7 year warranty but will not help with a defect on a 2 month old product. Will not return phone calls or e-mails.
Take your business elsewere!!
Avoid Roberts – Where do I start? I bought a spa cover from Roberts Hot Tubs because of price and the promise of "arrival in 3 weeks" (2 week production + 6 days shipping). My order confirmation then immediately noted it would be 4 weeks due to the "busy season". After 5 weeks with no phone call or email explanation for the delay, I contacted RHT, who said my spa cover was still in production (!), but they would "put a rush on it" (!?)
RHT boasts of "free delivery shipped via UPS". No it's not. It's shipped via a series of no-name transit companies. And it doesn't arrive in 6 days - I could have carried the cover on my back and walked from their plant in California to my home in Georgia faster than the 15 days it took to deliver.
For my troubles, RHT included a thermal blanket for free, which arrived with a gaping hole, frayed and scratched, with size 11 shoe prints clearly showing in the dirty fabric. I threw it in the trash, which is probably what the previous owner did before RHT dug it out to send to me.
So, if you want to wait 2 months with no communication from a company, and take a chance on what they will send you in order to save a few dollars, then order from Roberts Hot Tubs. Seriously, there are dozens of Spa companies out there that are faster, will treat you better, and at a similar price.
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