Draper >Karl Malone Toyota
11453 South Lone Peak Parkway, Draper, UT | Directions 8402040.543189 -111.898578
M-Sa 8:30am-9pm, Su Closed
If I can give ZERO stars I would, this was probably the worst car buying experience I ever had. So I was getting quotes from multiple toyota dealerships then, STEVE ANDAS (Internet Sales Manager @ Karl Malone) called me and gave me what seemed to be the best deal compared to all other dealerships. He told me a price 'out of the door' and then asked me to drive down to Draper. I of course asked him to valid his quote in written (do this or else they will pull out a switcharoo on you) which he refused back and forth, then finally at my insistence I got him commit his quote on written. Everything seem fine we agree on the price, all I had to do is go down to the dealership and pick it up with the written on paper (email), half way (20 min drive) to the place STEVE ANDAS called me and said 'Oh, guess what? My manager can't approve the price I gave you in written'. Really, I should sue you and your dealership for false advertisement and bad customer service. Get a life and stop wasting buyers time. Moral of the story: DO NOT BUY FROM THEM, NOT EVEN IF YOU GET A WRITTEN QUOTE. LIKELY THEY WILL WASTE YOUR TIME DRIVING DOWN AND FOOL YOU.
I had a FANTASTIC experience! Ti, we really appreciated all that you did for us! ... And the timeliness is worth shouting about! We were in and out and driving our new car home within hours! I was also impressed with how professional all the staff members were. Thank you! I would recommend Karl Malone Toyota to any customer! We will definitely return when the time arises.
I went in with my girlfriend to visit with Jeff Robinett to talk about a Toyota Tacoma that she wanted. She had put a $1000 on a truck to get it down to the dealership in Draper, Utah. As a first time car buyer with exceptional credit he had a contract in hand explaining the gift of a 7.99% interest rate (with a $10000 down payment). Jeff explained that this was "a gift" and the Warren Buffet's of Karl Malone Toyota were "the only ones in the world that could pull this off."
When I questioned the 7.99% APR and said it was high, to which Jeff agreed it was, Jeff went into divide and conquer mode. He immediately went on the attack with me and used all the dishonest sales tactics available. He tried to flatter my girlfriend and say that he trusted her and why should she not trust him. I became thoroughly disgusted with Jeff's behavior and when I told my girlfriend not to sign anything Jeff asked me what my problem was and implied I was a bad person or a jerk and was somehow trying to make myself look good... all the while destroying the deal of the century for my girlfriend.
While my girlfriend continued to talk with Jeff I couldn't take any more of his blatant lies and walked out. He was just trying to pit me Vs her to get this sale. I could not deal with the totally unprofessional and unethical behavior. Luckily my girlfriend did not sign anything... although he made sure to have all the papers on the desk immediately when we looked at the car.
We found a great late model used Tacoma at a good price at Mark Miller Subaru. The sales staff was very professional and listened to all of our concerns. There were no high-pressure sales tactics and the staff evaluated many financing options. Not only did we do better than 7.99% but instead got a 2.84% APR loan.
Jeff Robinett- YOU are the reason that salesmen get a bad name. In terms of predatory lending and lack of business ethics YOU are the face. Maybe I'll put your name up under the definition of "Predatory Lending" on Wikipedia- you deserve it!
But in all seriousness Jeff, I truly think you are a deep down bad person. I wish you difficulties and sadness in your life so that you can experience what you put other people through. May God have mercy on your soul!
Worst Experience ever!!. Tokk our tacoma in for some work and were looking at trucks on lot. Turned 2 salesman away. The 3rd said give him 15 minutes. He could get us in a newer truck with a warranty for about the same payment. Since our tacoma needed almost $900.00 in service we decided to try. Our credit isn't the best, but we both are working and thought we'd give it a shot. We filled out the paperwork and after our salesman disappeared to go find more customers I guess, another one showed up to take over. We were shuffled to Ty in finance. He started printing up contracts and paperwork. We put down $2000.00 and they gave us $2500.00. They also were paying off our tacoma. He said it would be like a 2 week test drive until they get approval (unless he got answer back sooner). I've worked in dealerships for years, I didn't want to do that. We really wanted the tundra so we left with it. Ty called us within the hour and said he got an approval from the bank. We went back in to resign new contracts. We left with the truck, and we were happy. We cancelled the GAP insurance on our tacoma, changed the insurance over, and I bought wind deflectors for the new truck. Well 2 weeks later I get a call from Jim, Sales manager saying our income to debt ratio doesn't compute. We needed to come back in and see Ty, probably have to put down another $1900.00. Theyre paperwork ask for gross monthly income. That's what I listed. I went in to see them. Jim was nowhere around, and Ty acted like he didn't know who I was, and pretty much insinuated that we lied on the application. He said it was an oversite on both parts. We bought vehicles last year a week apart, made less money, had the same bills, paid more in rent, and got approved. They just didn't want to eat the $1700.00 they were into the deal. I have never been so humiliated in my life. I was made to feel like a liar, and now I have no GAP insurance on our Tacoma. Stay away from Karl Malone Toyota.
HORRIBLE TERRIBLE THE WORST DO NOT GO. I went in looking for a new or used Toyota Tacoma. After I told the sales guy (I think his name was Mike) what I wanted he insisted we go for a test drive. I had driven the exact truck at a dealership only two days previous so I said I did not need to do another test drive, but was looking for a particular color and trip package. He insisted we go for a test drive "cause his boss would get mad at him if we didn't" so I went. We then went back in and sat down at his desk. That is when the pressure tactics started. "Sign this form so we know you are serious and if we can find you the right car you will buy tonight" Really you want me to sign a form saying I agree to buy before we have even talked about price or trad-in value? Total pressure crap. He then took the keys to my 2002 Volvo XC70 that I wanted to trade and presented me with details on a truck with the right color but a trim package slightly different than what I wanted. When I asked about the differences, he had no knowledge of what a locking rear differential was and had to go consult a manager. When it became clear that the options I wanted were in a different trim package, I asked what the price difference would be and the salesman said "a couple thousand dollars" That is not true. While he was in getting the keys for the test drive, which I did not want to take, I looked at several different stickers and the price difference was actually $590. He said $2,000 likely because he did not want to try to locate another truck with the options I wanted and wanted to pressure me to buy the truck he had already located. Then came back their initial trade in offer, $600. Now I know dealers don't give a lot for trades, but I purchased my Volvo for $3,900 6 months previous and had been watching prices for 3 months before that. $3900 was by far the lowest, way below blue book and CarFax lowest price. This offer was not only offensive, but a thinly veiled attempt to rip me off. So, I wised up, called the salesman out on his BS and asked for my keys back. He initially would not give them to me and said I should talk to his manager. The manager came out, but without my keys and asked if there was anything he could do. At this point I got angry about them holding my keys hostage and said the only thing he could do was get my keys or things would get ugly. He finally got them and I walked out. I will never return and will tell everyone I know (I am fairly well known in the outdoors community in Utah) to never ever under any circumstances go to Karl Malone Toyota for any reason.
HORRIBLE HORRIBLE place to go! Do NOT go there! They sold me a car with a faulty transmission in it. Less then a week later I tried to take it back and they would not allow it. Nor would they allow me to take it with me for a day to see how I liked it to make sure everything was ok with the vehicle!
I would give this LESS then one star, and Jim Johns was my sales person. He was horrible and they will not fix ANYTHING on the vehicle even if you get there really expensive overpriced insurance. BEWARE, go elsewhere for your own sake!
Great Buying Experience. Low Pressure. Great Pricing. Amazing Car Buying Experience. Thanks to all who helped with the process. I now own a 2012 Camry and am thrilled with what they put together for me.
stay away from them completely!!!!!!!! – My son bought a car from them 6 months ago, we have had it towed now 3 times, have invested tons of money into it, and every other mon it breaks down. It started right after purchse, called them, they were terrible!!!!
They aviously do absoutely no maintenace to their trade ins. Dont go there ever, you will regret for the full term of your contract and beyond
Karl Malone Toyota WORST Dealership IN UTAH!! – I shouldn't even put a star but gave them one for the fact the guy who always washed my car was courteous and respectful unlike everyone else in the service area.
Bought my 2009 Toyota Camry XLE brand new from them and always had it serviced by them until the car started falling apart at 20K miles and that's when the fun began.
The car was a flat out LEMON with continuous navigation, steering, power windows, driver seat, rattling interior problems but continued to bring it in over and over again until the warranty hit 36K miles and the car started shaking really badly in gear or at a complete stop, stop signs, stop lights etc. Took the car to them and they would completely blow me off even when I had an appointment over and over again! Took it back again and they said they would look at it and said they compared my car to another and that at 36K IT IS CONSIDERED OLD AND NORMAL TO SHAKE. The guy honestly WAS AN IDIOT. I have had other cars in the past that had over 180,000 that RAN better than this car. They told me that the car is out of warranty BY ONLY 1200 MILES and that I would have to pay to have it looked at! I got so mad that I took the car to a small Toyota repair shop in Provo and he found the problem FOR FREE in 20 minutes! Found it to be a Transmission mount was broken and shaking the car really badly. Everything on that car breaks and I treat it like a Mercedes. All I can say is DON'T GO TO THE BACK STABBING KARL MALONE STEALERSHIP. They DO NOT care about service and as a customer your NEVER right and the IDIOT to them when they look at you. IF YOUR READING THIS KARL MALONE I WILL NEVER EVER TRADE OR BUY A NEW CAR FROM YOU AGAIN!!!!
Never go to them – Would not give them any stars but had to give them at least one. Tried to put warranty charge of $1300 on the bill after the contract was signed. Gave me a 7.9% interest rate for 6 years after I told them I wanted a 5 year loan. Got my own loan for 2.9%. Finance person terrible. Tried to scare me into signing for the higher rate. When he couldnt get to me he got mad and call me a crook. Had to call a manager and settle this with him. Watch out for them.
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