Sandy >Pets & Animals > Incredible Pets
8695 Highland Dr, Sandy, UT | Directions 8409340.593238 -111.832679
FOUND - Original Groomers from Incredible Pets – FOUND
Original Groomers from Incredible Pets
Blaine - Eden Pets - (801) 790-7387
Debbie - Lucky Dog - (801) 562-2167
New Ownership??? – Don't go there to play with the Puppies or Kittens or Birds, because they are ALL GONE. The clean and tidy shop- GONE. Customer Service-GONE, so are the friendly familiar faces that were always so helpful and very knowledgeable.
Experienced groomers? Also gone.
Is this someone's new hobby or is he really trying to run a business?
Self-Mutilating Birds and Half-Dead Kittens – Do not buy pets from this store. Period. There should be no room for arguement here.
I went into this shop to find some vitamins for my dove. A simple chore. I was greeted by the usual pet-store scent, but it was bright and (at least externally) clean.
Then I saw the animals.
I cannot speak for puppies, because I don't keep them. There were several Dachsund puppies in a large glass terrarium, and other assorted puppies the likes of which I couldn't identify.
The bird aisle was directly across from the main door, so I followed the squaking and found myself confronted with large glass-fronted cages, each housing a separate species.
After passing Sun Conures, Cockatiels and some finches I was confronted by two large Cockatoos. Beautiful birds, I thought. But once I looked closer, I saw that both birds had plucked their breasts completely bare, and that the larger of the two refused to stand on one of his legs. A bad, bad sign.
When I turned away, saddened, from the birds, I saw a medium-sized cage with four kittens. I strolled over, hoping to drown my sorrow in their fluffy innocence, but it was not to be as I planned.
One of the kittens, a pointed medium-hair, was completely and totally unresponsive to all stimulus. I briefely thought it dead until I saw its shallow breathing. I broke my personal values and reached through the cage bars and felt the kitten, and it was GROSSLY underweight.
Of the other three, one was frisky and kitten-ish, one had some nasty drainage going on, especially for a short-hair, and the third... oh the third. Black and white, I assumed. The problem was that it's entire haunch was COVERED in feces and litter. This cat had some major digestive issues that weren't being addressed.
I rushed out of the store, putting my bird's vitamins back in their place because I will not patronize this shop. Ever.
TL;DR: Two very sick kittens and some self-mutilating birds make for a very unfortunate pet-shop experience.
Good Advice – Don't buy Puppies or Kittens from any pet shop. Find a breeder and not some one who just felt like having puppies cause they are cute or because they were an accident. Buy from a breeder who has been in the buisness and knows what they are doing. Make sure the puppy has its dew claws removed first shots and are at least 8 weeks old. And make sure you meet both parents ( they need to have good temperments and they should be healthy) and see where the puppies are living and who is raising them. If you are willing to spend the next 8- 16 years with that animal you should have the decency to spend the time to do the right thing. There are far to many puppy mills and back yard breeders ( people who accidently had the puppies) out there. And never buy a puppy in a parking lot because its either from a puppy mill or back yard breeders. Please spay and neuter your pets. Thanks for listening.
*****************MUST READ********************* – I went to buy my westie there. I am so happy i got her but....
first off i put half down 3 days before i can bring her home. the 3rd day was up, i was so excited to get my new puppy. they ran me up for the remainding. they didnt give me a receip which at that time i didnt notice. i brought the wonderful puppy home and i got a call from the employee that rang me up for my ballance. He stated he ran my up for 27.00 instead of 227.00 and that he needs my bank info and my card info "RIGHT NOW". (he was calling on his own cell phone not the business phone)
first off i work at a Law Firm and i didnt know if he was telling the truth. I deal with people that seal bank info. i didnt want to deal with that in my personal life.
so i told him that i need proof because he need gave me a receipt. He got very mad. I told him i am not doing anything until i get proof that he only ran it for $27.00.
my bank statments did go through that day so i was going to call him back the next day. i get a call back at 9 in the morning the next day. the employee again said "you didnt call me back." i said "i need proof that you only ran it for $27.00". he got very mad and said "we called the cops and the cops are going to come after you because you arent paying this". i sd "this is your mistake not mine, you put it in for $27.00 not me!" he got very mad he said "i need your bank info or card info right now!" i sd "NO i am not giving that to you until i see proof"
i got on my bank info and sure enough he did run it through for $27.00. i called back and asked for the manager. the employee i talk to earlier could tell by my voice it was me. he sd "why dont you want to talk to me?" i told him i want to talk to the manager. he would not give the ph to the manager which is Jim. he finally gave the phone to jim. I told jim that his employee was very rude. jim said "well we have to cops involved." i said "why he ran it for $27.00 it is not like i made him run it for that amount". i said "i work at a law firm and that is not right how you are dealing with this" jim then got very scard i could tell. jim was very nice after that he said he was sorry. i said these things happen it is okay. so i gave him my card info over the ph to run it for the right amount.
the next day i check my voice mails. i had a miss call from jim that i didnt check. jim said in the message, "Ms. you know we ran it through for $27.00" (yeah i didnt even get a Receipt) and jim said, "i called the cops call me back asap because the cops will be knocking at your door and i know you dont want to police report on you so call me back i know you dont want anything bad to happen to you so call me back."
i can beleive he said that to me!!!! it wasnt like i ran out of the store and stoll a puppy it was their mistake!!!!!!!!!!!!!!! i hate it there
Their puppies do come from puppy mills... – Please I ask all of you to stop purchasing animals from this place. Their puppies are all from mills and when they come back sick Jim will not seek care for them he tries to home remedy them. If they are terminal then they just sit in cages until they die. This man is barbaric. These are innocent animals that don't deserve to live life this way. If they are sick take them to a vet or have them put down humanely... he doesn't because it costs him money! I am not a previous employee just venting. I have never worked for him and I would never work for someone like him. Please help stop this deplorable situation by not purchasing animals from here. The fish and lizards might be OK but the puppies and kittens are not. Even if some are healthy what about all of them that aren't should they have to suffer? Don't be selfish, just purchase your animals from a reputable breeder or better yet from a shelter. If you doubt what I am saying google "Lambriar " on the internet and you will find they are a broker that sells the dogs from mills to pet stores and that is where these pets come from. STOP THE PUPPY MILLS dont buy from Incredible Pets.
stop supporting PUPPY MILLS! – By buying a puppy here you will have supported a puppy mill or dozens of them,the owner has no love for animals... only money i promise you.
him and his employees may act like they know what they are talking about, or they will tell you all the nice things about an animal you are about to buy, but chances are that animal will have issues in the future, if it does not consider yourself lucky!
take these consumers word when they tell you the issues they have had cause i know first hand they are ALL very true,the kittens there are the worst, they get lukiemia and most will die within days, its so sad and the only way to help is to stop buying here ALL together, if you try and report them the animal abuse dectective will be of NO help for reasons im not sure of!
HELP THESE ANIMALS!!!!
Horrible Pet Store – i really doubt that those negative reviews were from "disgruntled" employees. i have had nothing but promlems with this place for years! in my family there have been 3 dogs purchased here. dog #1 was a puppy my parents bought for me for my 12th birthday... two days later she is sick, can barely move so she goes to the vet and we end up having to pay a lot of money to make her healthy. dog # 2 my mother bought a puppy for herself... once again a couple of days later the puppy is sick and my mom if to forced to fork out a lot of money to make the poor thing better. dog # 3 my brother bought a puppy from this pet store... same situation puppy is sick only the difference this time is she is going to have problems for the rest of her life! (puppy mill perhaps?).
My reccomendation.... go to a breeder you can get healthy and less expensive puppies.
Dont read disgruntled employee's slander – I have been to this shop multiple times and know the owner. Jim young has some of the best staff around the place is always spotless and i have never meet anyone so helpful when it came to buying a fish. I asked about the previous reviews and its the same two girls who got let go for being useless who writhe that garbage. I will never go anywhere else
Left out important info but the pets are great – Granted, this place does have some pretty terrible reviews. If I had read these reviews before ever visiting the store, I would not have my mini dachshund or my havanese pups. But that means that I wouldn't have my two little cutie pies, and my life would be sadder because of it. Both are really great pets - no health or behavioral issues (and it's been more than a year). I also recently purchased a bird from them. He was pretty friendly at first, but now he's acting really aggressive towards me. (It could just be me, and not because the bird is defective or whatever.)
My only issues with the place is that they don't really give me vital information. For example, did you know that you can only have 3 dogs in Salt Lake City by law? If you have more than 3 dogs, then you need a kennel permit, etc. The salesgirl when I was purchasing my Havanese knew that I had 3 other dogs. And she said she had 4 dogs of her own. And yet, she failed to let me know that you can't have more than 3 dogs legally unless you apply for a kinda costly city permit. This is kind of basic knowledge for someone working in a pet store (kind of like if you went to a restaurant, and they tell you what ingredients go into a particular dish or how it's prepared). Even if SHE didn't want to get a kennel permit, she should have at least known this basic information for working in a pet store.
Another REALLY important piece of information - dog saliva is extremely dangerous to birds. We have 4 dogs, so obviously if we had known that dog saliva is practically toxic to birds, then we wouldn't have purchased a bird! But they assured me that dogs won't really hurt the bird and to keep them separate and it's not a big deal. Hmm... I dunno but I think it really IS a big freakin deal if my bird can get sick or die because my dogs have been licking me and I didn't know this information!!
I don't know the owner or his supposed harem of high school salesgirls, but that's his own personal business as far as I'm concerned. I just wish that in the future, the salespeople are a little bit more honest and forthcoming with their information. I'm sure that if the customers were given all this vital information, they would be a lot more trusting and appreciative of the staff and store. And who knows? Maybe they will choose to go ahead and purchase a pet despite its not so great qualities.
But as far as all the reviews of the sick dogs - just an fyi, i adopted my third dog from the humane society and he got kennel cough. I got my first pup from a reputed breeder, and he got parvo. But both my pups from Incredible Pets have been healthy. So maybe it's not necessarily an absolute - that all dogs from pet stores get sick while all dogs from reputed breeders/humane society will be fine. I don't know if Incredible Pets really is crappy as far as paying attention to the medical health of animals there, but mine have been fine. (And I'm really sorry that a lot of you guys have to go through the heartbreak of having sick animals. It really is a tough time.)
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