Florists >Root's Flower Shop
324 S 400 W, Salt Lake City, UT | Directions 8410140.762069 -111.902995
Neighborhoods: Rio Grande
Me and my wife had an amzing experience with Roots. She was so patient with us, and was always available for questions. We had our wedding at Red Butte, so we didn't need a ton of flowers. She knew exactly what we would need, without overdoing it. I would recomend Roots Flower Shop not just for the amazing arrangements, but the customer service. Rachael really took care of us!
LOVE, Love, love... – When I walked into Roots for the first time I was ready to pitch a cot in the corner and move in. Everything about the place emanates class, charm, and uniqueness. It doesn’t matter if you buy a single flower, or a $100 arrangement, they girls in the shop will treat you the same. You can get pretty flowers all over town, but it’s the little things that set this place apart. Custom ribbon, adorable wrapping, super fresh flowers, gifts you’d be proud to give (rather than the standard flower shop stuffed animals), and the list goes on.
I have been working with Rachael on flowers for an upcoming wedding and have been amazed at the level of service she’s offered. Not only has she freely shared her ideas for our DIY projects, but even went so far as to offer to purchase supplies for us at her cost. We went into her shop with ideas, and came out with inspiration. I’m sure she’s making a few bucks on the event, but it’s nothing compared to what she’s saved us!
Rachael can be a little hard to get a hold of, but it’s worth being persistent. Once you get her attention, it’s all yours, and well worth the wait. I get the feeling she’s running a one man band, and that usually comes with a few kinks. I haven’t encountered anything unreasonable or unmanageable, and like I said previously, she’s treated us better than we ever could have hoped for!
Loved the Flowers!! – I had Rachael do the flowers for a bridal shower I threw and she did an amazing job. I gave her my strict budget which she stuck too and created some of the most beautiful arrangements I've ever seen. I didn't ask for anything crazy but she understood the look I was going for and I couldn't have been happier with what she brought. I was very happy with the service (she delivered them to my house the day before and helped set them up) and will definitely use Roots again for future events. She went above and beyond for me.
The most GORGEOUS Wedding of my LIFE!! – Rachael did the flowers for my wedding last month and I have nothing but GREAT things to say!!! Everyone has their own stuff going on and no one knows or takes into concideration what Rachael has endured this past year. Even through the bad, Rachael and her staff worked extreamly hard to give me the wedding of my dreams. Her flowers are unlike anyone elses in town and no one even comes close. she may be hard to get a hold of but once you do, she delivers everything and more that she promises. I WOULD RECOMMEND ROOTS TO DO ANYONES WEDDING AND WOULD NEVER THINK TWICE ABOUT GOING ANYWHERE ELSE. For all these negative comments ive read, I encourrage you to try Flower Patch and see how your expirience goes!
Disaster waiting to happen – I had the worst experience with Rachael for my own wedding, but what I am most dissatisfied with has been the way she has treated my clients.
Would never recommend.
Best Florist You'll Find – Once again Roots brought a huge smile to my wife's face. Roots' creativity and beautiful arrangements are unmatched by any florist I have ever attempted to use. The staff is curteous and knowlegdable. Even after a dozon trips to Roots I will be back for more. Thanks for being the go to florist anytime I am in the doghouse. I Couldn't be more pleased with the valantines arrangement for my wonderful wife. Roots is the best.
Best Flower Shop in the World!!!!! – Rachael,
I just wanted you to know how grateful and how happy we our with everything you have done. You always seem to out do yourself every year when we get flowers. I know your industry is tough everyone has a champagne apatite on a beer budget but 99.9% of the time you pull it off. I'm so sorry about your loss in October I couldn't image loosing a sister at such a young age. No one can touch the things you do with flowers!!!! amazing gift you have keep up the good work. Best wishes for 2011.
ROOTS left me crying on my Wedding Day!! – WARNING TO ALL BRIDES: DO NOT USE THIS FLORIST!!!
Phew...what a relief to read these other 1 star reviews here and know that I am not the only one whose wedding got DESTROYED by Roots. I thought Rachael, the owner, just hated me and sabotaged my wedding on purpose. :) Now, I realize, they are just completely incompetent and inconsiderate.
To begin with, my first meeting with her went well (despite the fact that she was 45 minutes late - which should have been a warning sign - and had a "migraine" ...read hangover). I brought in photos of exactly what I wanted, and gave her my budget and she said it looked beautiful and was excited to do it all! "Great", I thought, and I booked her that day. We wrote up a contact of everything we had discussed and off I went, back to San Francisco thinking I had found the perfect florist. As the months went by, I found it impossible to get in touch with her (as others here have mentioned), but tried not to worry. However, all hell began to break lose when I came back into town for my wedding weekend.
Two days before my wedding, she met me at my venue in Park City for a walk through of the space, and all of a sudden, starts telling me that she cannot do what we agreed upon within my budget. As if I didn't have enough stress two days before the wedding... My husband ends up having to call her and fight it out while I am too upset to even talk to her. He agrees to pay her more money to get me exactly what I wanted, and what we had a signed contract for. Already I am pissed...but it gets SO much worse...
Enter the BIG DAY! She shows up LATE with NOTHING like what I ordered!!! Even after we gave her more money to get it done!! She had completely cut down the flowers to almost nothing, didn't complete the centerpieces, didn't make the bouquets I had ordered, and like others mentioned, made no boutineers or corsages for the parents. I was devastated. I had designed my entire wedding decor around the centerpieces that I had given her a photo of, and she didn't even make what I ordered. When I saw what she had done, I spent the moments before walking down the aisle in the bathroom CRYING over the flowers on my wedding day. What a nightmare.
In retrospect, she spent our entire first meeting talking about her bitter divorce, so it seems to me this woman just HATES brides and hates seeing anyone happy on their wedding day. I am not sure who these people are that have posted 5 star reviews, but where I am from, a contract is a contract, and brides should get what they pay for!
WARNING TO ALL BRIDES: DO NOT USE THIS FLORIST!!!
DON'T USE THIS FLORIST!! – We used Roots for our 2008 wedding and were looking forward to experiencing her beautiful work. Unfortunately, what was supposed to be a great experience turned into a horrible one!
As others have said, this florist is extremely hard to get ahold of! I always had to call several times and leave several messages before she would respond. I tried to contact her for approx. 1 month before my wedding and never heard back until the morning of the wedding. I actually think she forgot about us!
She showed up late and brought flowers that were nothing like what I requested!!! For example, I specifically told her NO roses and that I had to have some hydrangeas. I had TONS of roses and no hydrangeas! It was in my contract so I know that she was aware of what I wanted! She didn't even bring the corsages or boutonnieres for my grandparents or all of my centerpieces! It was awful! When I tried to talk to her after the wedding to see about a refund she wouldn't return any of my calls or emails. I ended up contacting the Better Business Bureau and she sicked her lawyer on me......
Long story short, she is a horrible business person, horrible at communicating and you'll be lucky to get what you paid for! I could've gone to costco and gotten wholesale flowers and done a much better job myself! I wish I would have!!
DON'T USE ROOTS FLOWERS FOR YOUR WEDDING!!!!!!!!!!
High End... Gorgeous – I've ordered numerous boquets from Roots, all gorgeous. The arrangements are very unique and the store is just as charming.
I attended a wedding where Roots did the flowers. It was spectacular; unlike anything I've seen before. You will spend a little more than other places, but you get what you pay for.
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