1772 S Redwood Rd, Salt Lake City, UT | Directions 8410440.731671 -111.939117
Won't Buy From Them Again – We bought a wall oven from USA Appliance last fall and we are still trying to get the oven fixed!!! Mike told us when we bought it that they check all their appliances over to make sure they work, and we were re-assured with the 90 day warranty. After we picked up the oven and put it into our kitchen, we found that the door hinges didn't close. The 90 day warranty is for in-store service, so we had to drag the 200 lb oven back to their store. When we got it there to be fixed, they didn't believe that it was really a problem, and we had to show the employees every oven in the store closing tightly to show them that our oven didn't close THEN they said they would take a look at it. Weeks later we were told it was ready for pick up. We were okay with this because we hadn't moved into our house yet. But we didn't know if we wanted this oven anymore, and USA said they would do an in-home warranty so that we would keep the oven. When we got it re-installed, we found that the oven lights didn't work and the vent exhaust cover was missing. 2 MONTHS WENT BY. I HAD TO KEEP CALLING THEM every so often to see if they had the parts and could fix the oven. The exhaust cover was installed in house as promised almost 4 MONTHS AFTER PURCHASE. THE LIGHTS STILL DON'T WORK. I have to keep calling and calling. THEY NEVER RETURN MY CALLS. There is a Utah law, the Utah Consumer Sales Practices Act, under "Repairs and Services" that states it is against the law to "present that repairs, inspections, or other services have been made when such is not the fact". Obviously USA did not check this oven over as Mike said to make sure that the oven door worked, the lights worked, and the exhaust cover was there. I am surprised that they are still doing business with their very poor customer service and broken appliances. I have worked with Mike, Marcus, Carlos, and Jason and I wish one of them would follow through on fixing these oven lights.
Very Helpful – I don’t usually rate business but I was impressed with this particular businesses approach to resolving a mistake (that I made) with my purchase.
They are a used appliance store.
I visited their Salt Lake City location.
It isn’t much to look at but it is a large warehouse with all kinds of appliances ranging from very inexpensive to high-end appliances.
I was looking for a washer and dryer set for my mother.
The sales person was very helpful and friendly.
I explained my budget and the fact that I wanted the set to match.
I ended up purchasing a Maytag washer and dryer set.
After leaving I stopped by my mother’s home and was totally surprised and completely unaware of specific dimensions needed for her narrow laundry room.
It was after 6:00pm so I was unable to reach anyone at USA Appliance.
I called them first thing in the morning and explained my error and the specific detentions I was going to need.
I gave them a call in hopes that this could be corrected because I knew they did not do exchanges.
They told me to come and they would see what they could do.
It wasn’t a problem at all.
They were very helpful in finding a stack set that was suitable and in my opinion even nicer.
We didn’t even have to change the delivery date and my mother was thrilled.
fair prices and friendly service – I purchased a Kenmore refrigerator from USA Appliance on 12/28/11.
Upon completion of my purchase my sales person asked if I would be willing to rate my experience on City Search. I told him I wouldn’t mind writing a review because they clearly wanted feedback.
I thought the overall appearance of the store was clean. But maybe it lacked some organization. Something’s were stacked and other items didn’t have price tags.
I had done my research on Kenmore Refrigerators so I had a general idea of how much I was going to spend on a used one. To my surprise the prices were reasonable and fair and about what I expected.
The selection was great. They had several different makes and models. It was hard to brows because of the lack of space but again they had a lot to choose from. It is a warehouse so it was kind of cold.
My sells person was friendly and greeted me right away. He was quite knowledgeable and knew about the various appliances but did ask his associate a few questions that he was unsure of.
I did not have a hard time find the right refrigerator that fit my needs. I knew that coming to a used appliance store I had to be careful and examine the product carefully because the items are generally sold as is, which the case with USA Appliance. (It was stated as such on the sales receipt.) After looking over my refrigerator I can say I was confident in its appearance. In general the inside of the refrigerators were clean. But the outside surfaces could use a quick wipe down.
The terms and conditions were outlined on my sales receipt which required a signature. It took a little longer that I would have liked to write up my ticket due to the fact my sales person was answering the phone and trying to take care of other customers.
I was able to schedule a delivery for the following week. I needed a later evening delivery because my job requires odd hours sometimes. That didn’t seem to be a problem. They were flexible with their availability to deliver and I was grateful for that. We will see how that goes. I can say that my overall experience was a good one. And that I am satisfied with my purchase. I would do business with USA Appliance again and I would recommend them.
Sold me a faulty appliance under "new" claim – USA appliance has poor chain of command and customer service. I recently purchsed a "new" range from them. Upon installation it was found to have a faulty oven component. They were unable or unwilling to return the product or offer a remedy.
Cockroach infested appliances in Salt Lake City store – COCKROACHED INFESTED APPLIANCES!!!
DO NOT BUY FROM USA APPLIANCES!!!!
I purchased a Kenmore refrigerator from USA Appliance in SALT LAKE CITY UTAH STORE. They said they did a thorough inspection on the fridge, to ensure it was working properly. We got the fridge home and it was super noisy and had a fist size bouncy ball stuck in the bottom of the ice maker. Any inspection would have found that. I believe they just tell customers what they want to hear in order to make a sale.
Shortly after getting the fridge we started to see bugs at night. They were cockroaches! I called Terminex and they came out to spray. When the exterminator sprayed around the fridge, 75 cockroaches came out of the fridge! The exterminators exact words were: “It is my professional opinion that you bought a cockroach infested fridge.” I called USA appliance several times to speak to a manager about getting a refund and returning the fridge. It takes an arm and a leg to get them to return your calls. You have to hound them. They took my name and number 5 times before someone finally called me back. I gave Marcus my number and asked him to read it back to me to make sure it was right, and he couldn't because he had not even written it down! I was dumb founded at such horrible customer service!
One employee said they had “not recently”, seen any cockroaches. I asked when the last time he had seen one was and he replied “one year ago.” So they acknowledged that they have had a cockroach problem. Terminex told me it can take 6 months to a year to get rid of a problem. USA appliance told me they sprayed once a month, I expressed concern that wasn't enough and he changed his answer to once every 2 weeks or sometime 1 a week. They have no credibility in what they tell you. One manager told me they didn't know an appliance store in the county that didn't have cockroaches. They were trying to diminish there own problem. I always felt like they just told me what they thought I wanted to hear. The truth is USA APPLIANCE HAS COCKROACHES, and they sold me a cockroach infested fridge!
They refused to take there fridge back and give me my $400.00 back. Not only am I out a fridge, the $400.00 as well, and the additional $500.00 it will cost for my Terminex contract for the next year.
DO NOT BUY FROM USA APPLIANCE.
COCKROACH INFESTED APPLIANCES!!!!
Great Experience – I purchased a counter depth fridge and at the end of the warranty the compressor went out...called USA appliance and they were so kind to tell us we could receive full purchase credit towards whatever else they had in stock and didn't charge us for the pick up or delivery. Very helpful and knowledgeable. They even got the fridge we wanted from their Orem store...We also purchased a gas range from them...Great Prices, Great Service!
USA Appliances Orem Location – This review is based on the Orem, UT location of USA Appliance.
As a foundation to this review, my comments are based on the fact that this is a USED appliance outlet and that the terms and conditions of the purchase were clearly laid out to us. We understood the warranty terms, and understood the delivery charges.
We had a great experience with USA Appliance. Sam was very up front and honest with us regarding our purchase. We purchased a Whirlpool washer/dryer set, and the set came with a 1-Year warranty.
The washer was clean and in good condition. The dryer seemed as though it had barely been used. Both had minor cosmetic blemishes on the outside, but nothing that affected the functionality.
2 months after purchase, the dryer stopped heating properly. We checked a few of the components and found that a small part in the back wasn't working properly. We called and asked if we could bring the part in by itself instead of bringing the dryer in, and Sam said that would be fine. We swapped out the part and the dryer is back to proper functioning.
Was this purchase as great as a new set? No, I won't pretend it is. You get the service you pay for when you buy from a used appliance outlet. However, we are more than pleased with our purchase, and will consider buying from USA in the future.
Horrible! – About two months ago we bought a used washer and dryer from these guys. They seemed to be in good condition, and according to the salesman, were only a few years old. We were excited because we seemed to be getting a good deal ($350 for the pair). The first month of using the washer and dryer went great. We had no problems and they worked fine. Our washer then broke, and stopped completely in the middle of a load. We called USA Appliance, and they said to bring it in and they would fix it in about a week. Three weeks went by without them contacting us, and us without a washer. We finally got sick of waiting and called them. We found out that they hadn't even started fixing our washer, and they tried to blame us for dents that were on the washer from BEFORE we bought it. They almost wouldn't follow through with their warranty, because "we were the ones who broke it." After much arguing with them, they finally gave in and said that they would just replace our washer with an exact same washer they currently had in the shop. Since then, we haven't had a single problem with that washer.
It's been about two months since we very first bought our washer and dryer, and today our dryer broke! We used it on our clothes yesterday, and it worked completely fine. Today I put in a very small load of towels, and it completely broke on us. I'm not even going to try and get these guys to fix it, even though it's covered through a warranty. It's not worth the hassle these guys put you through. They sell cheap, poor quality equipment, take their time fixing things, and try to blame things on you that aren't even your fault.
DO NOT BUY FROM USA APPLIANCE!!
Satisfied Customer – I bought a Whirlpool Duet Washer and Dryer Set from USA Appliance. The sales person was very helpful. We arranged delivery for the following morning. However, Carlos later called to change the delivery time to the afternoon. Upon delivery he was very careful with my narrow entry way and installed my set.
I was disappointed that he did not level my washer and dryer (reason for 4 stars), which my husband took care of later that evening. The set works great and I have referred several friends and family to them.
So far so Good – I've been doing business with this company for years for my rental properties and have never had any problem. I recommend them highly.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Usa Appliances on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.