2201 S Highland Dr, Salt Lake City, UT | Directions 8410640.723211 -111.859055
Neighborhoods: Sugar House
Stay away from this store. It has no connection with Robert Redford. This Sundance store is simply trading on the good name of Redford. Rather than "The customer is always right" this operation conducts its business under the operative notions of "Buyer Beware" and "The customer be damned." Avoid this folks, lest you be sorry and end up giving yourself a good kick.
THE WORST SERVICE EVER! The female manager at this store is so irrational, rude, and downright mean-spirited. I've shopped Sundance for over 5 years & they have lost my business FOR GOOD. The manager was (& always is) so incredibly rude, refused to allow anyone to assist me, to carry an item that weighed over 70 pounds. She said 'our insurance doesn't allow us to assist customers'. I asked how I was supposed to get it to my car & she said 'that is your problem not ours'. I pleaded wither to please let one of the male employees help me, there was no way I could get it in my car & she said, 'I already told you, it's not our problem!' (AFTER I PURCHASED IT) A male customer overheard her & offer to help, luckily. He and his wife said they will never shop there again either. You guys really need to get a huge attitude adjustment at that store, it's out of control, mean, unprofessional, and just a horrible experience, every time!!
Poor Customer Service - RUDE, RUDE, RUDE!!!! – Made purchased and noticed on my way out the door that I was overcharged by $10.00. I reproached the cashier to point out the mistake and was quickly referred to the manager. When I pointed out the mistake to her, I was told that there was nothing she could do and that she had the right to refuse any sale. What?????? Price was marked incorrectly not only on the item that I had already purchased but on ALL items in the bin. I suggested that maybe her computer was reading incorrectly and that the price displayed should be honored??? I was told to take it or leave it!!!! I requested a refund and left it. I will NEVER return again.
Poor Return and Exchange Policy – Much like summers222, I made a purchase of two pillows at the outlet. I brought them home and decided I wanted a different version of the exact same pillows. When I went to exchange the pillows (I didn't have the receipt) I was rudely told the same thing - no, they couldn't help me; no, it wasn't possible to exchange for the exact same pillow/same price but different version; and no, there was nothing that could be done to help me. Yes, I should have had the receipt which is totally my fault, but really? It's more important to follow a store policy rather than satisfy a customer?
SLC Sundance Outlet Store – As I plan for my SLC vacation I have to consider if I want to go back to the outlet. I was there on my last visit and was disappointed in the rude customer service. I found a sweater I planned to purchase but when I got to the register was informed it wasn't on sale just mismarked and they would not honor the price. I still remember this. Not a great experience.
Complete Disappointment – For the past few years, I've frequented the SLC Sundance Outlet Store, but this evenings visit will be my last.
I purchase 5 gold necklaces for all the lovely ladies in my family, and my Grandmothers broke. I went to the outlet thinking that I could simply exchange it for another and was rudely surprised. I was handed over to the "evening manager" who approached me, without say a word, looked down at the necklace and said, "Yeah, I can't help you." She goes on to tell me that I'll need a receipt for the exchange. I asked her if they kept any record of the purchase (no), if I could show her a bank statement (no), and even showed her the one I was wearing that I had purchased for myself. I asked her what else I had to do to prove to her that I purchased it, and could even tell her the associate I purchased it from. I received unbelievable poor service. I don't know if it was because I was the only customer in the store, or because I was of a younger age, but that woman (Pam?) talked down and over me, with the lame excuse that she was hiding behind, "My store manager would say the exact same thing."
I'm upset that the product I purchased broke within such a short period of time (less that 50 days), and I'm outraged but the poor level of customer service that I received. I wonder who had the bright idea of promoting that lady.
Almost all outlets will refuse a return especially without a receipt. When you buy something at an outlet and wear it two months then try to return it without a receipt, you got what I would expect. You expect to much. Take some responsibility for yourself.
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