Murray >Automotive Sales & Services > Mike Hale Acura
5601 S State St, Murray, UT | Directions 8410740.648995 -111.888452
I've been very happy with my service and car purchases from Mike Hale Acura thus far. I was reading the below reviews and couldn't believe that people had poor experiences at this dealership. Every time I come in for service, they greet me by name and we "Catch up." To me, this seems to be a pretty good dealership. I enjoy the people and the atmosphere.
Sold me a lemon. Car had been used for racing. – I purchased a 2004 Mazda with low milage from this company. Three months later there was a rattle in the engine. We took it to be repaired and found out that the car had been used for racing and the engine was shot. They knew this when they sold it to me. They saw me coming. It cost me $3,200 to fix the engine. I would never ever by a car from these evil people.
Beware of Mike Hale – I purchased a low mileage 2006 Nissan Maxima from Mike Hale. Nissans are great cars. Shortly after I purchased, I found that the front right wheel bearing was bad and the front shocks were making excessive noise. I asked Tracy Johnson, my salesman, if they would at least have their service look at the car. He said they would not do that. I finally spoke with Rod, the sales manager and he relutantly, after a long phone call, agreed to have their servie department look at the car. They found the bearing was bad and the front struts were making excessive noise. This escallated to Mike Hale, the owner. We talked on the phone and he spoke to me condescendingly. He told me that is what happens with used cars and if it were perfect, he would have had to charge me $2k-$3k more for the car. This logic would lead to the conclusion that they knew of the problem before they sold the car to me.
Before I purchased the car, Tracy Johnson assured me their mechanics had thoroughly inspected the car and found no problems with it. All Mike Hale would do was offer an employee discount on repairs. This would save me maybe $50-$75 on $1000 in work.
Mike Hale would not stand behind one of his high end use cars. I spent almost $20,000 on this car and would not expect it to have such major problems. I would recommend that everyone stear clear of Mike Hale's Acura dealership in Salt Lake and his Chevy dealership in Park City. There are enough other great dealerships around. You should not have to visit one that deals so dishonestly.
As a side note, the financing department almost charged me a couple thousand dollars more before I caught their "mistake". Be very careful when doing business with Mike Hale if you ever do.
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